Total Security MAC User Guide

Quick Heal Total Security
for Mac
User Guide
Quick Heal Technologies Ltd.
www.quickheal.com

Copyright Information 2
Copyright Information
Copyright © 2008-2023 Quick Heal Technologies Ltd. All rights reserved.
All rights are reserved by Quick Heal Technologies Ltd.
No part of this software may be reproduced, duplicated or modified in any form or
incorporated into any information retrieval system, electronic or any other or
transmitted in any form without prior permission of Quick Heal Technologies Ltd.,
Reg. Office: Marvel Edge, Office No. 7010 C & D, 7th Floor, Viman Nagar, Pune
411014.
Marketing, distribution or use by anyone barring the people authorized by Quick
Heal Technologies Ltd. is liable to legal prosecution.
Trademarks
Quick Heal and DNAScan are registered trademarks of Quick Heal Technologies Ltd.
while Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other brands and product titles are trademarks of their respective holders.
License Terms
Installation and usage of Quick Heal Total Security is subject to user’s unconditional
acceptance of the Quick Heal end-user license terms and conditions.
To read the license terms, visit www.quickheal.com/eula and check the End-User
License Agreement for your product.

About the Document 3
About the Document
This User Guide covers all the information about how to install and use Quick Heal
Total Security in the easiest possible ways. We have ensured that all the details
provided in this guide are updated to the latest enhancements of the software.
The following list describes the conventions that we have followed to prepare this
document.
Convention Meaning
Bold Font Anything highlighted in bold indicates that it is a direction
about how to carry out an action.
This symbol indicates additional information or important
information about the topic being discussed.
<Step 1>
<Step 2>
The instruction mentioned in the numbered list indicates
actions that you need to perform.

Quick Heal Total Security Highlights 4
Quick Heal Total Security Highlights
Quick Heal Total Security ensures maximum protection against any possible threats
or malware that may infect your system when you browse online, work in network
environment, and access emails. You can schedule scanning, set rules for Quarantine
and Backup for files, set parental control, and block malicious emails and spams.
Mac Security helps you customize the settings that concern the protection of files
and folders in your system. You can set scanning preferences, apply rules for virus
protection, schedule scanning, exclude files and folders from scanning, and set rules
for quarantine and backup files.
Web Security helps you set the protection rules to save your machine from
malicious files that can sneak into your system during online activities such as
banking, shopping, surfing and so on.
Parental Control helps you monitor online activities of your children and other
users so that you restrict them from accessing any unwanted websites.
AntiSpam and Email Security Antispam blocks unwanted emails from reaching your
inbox. Real-time cloud-based email security blocks emails that might carry suspicious
and potentially dangerous links or attachments.
Remote Desktop Management allows you to add your Quick Heal enabled device,
view its current status, and get notified of any critical situation such as notifications
for updates, virus protection, and so on the web portal.
Self Protection prevents Quick Heal product files from getting altered or modified
by viruses and malware or tampered by any other applications
Single product key allows you to activate parallel Windows desktops.
For more information, please visit www.quickheal.com.

Contents 5
Contents
Copyright Information 2
About the Document 3
Quick Heal Total Security Highlights 4
Chapter 1. Getting Started 8
Prerequisites 8
System Requirements 8
Installing Quick Heal Total Security 10
Uninstalling Quick Heal Total Security 20
Chapter 2. Registration, Re-activation, Renewal 22
Registration 22
Registering Online 22
Re-activation 23
Renewal 23
Renewing Online 23
Chapter 3. About Quick Heal Total Security Dashboard25
Quick Heal Total Security Dashboard 25
Quick Heal Total Security Features 26
Quick Heal Total Security Menus 27
Quick Access Options 27
News 28
Help Topics 28
About Quick Heal Total Security 28
Updating with definition files 29
Chapter 4. Quick Heal Total Security Features 31
Mac Security 31
Scan Settings 31
Virus Protection 35
Schedule Scans 36
Configuring Schedule Scans 37
Editing Schedule Scan 38
Removing Schedule Scan 39

Contents 6
Exclude Files & Folders 39
Configuring Exclude Files & Folders 39
Editing Exclude Files & Folders 40
Removing Exclude Files & Folders 40
Quarantine & Backup 41
Configuring Quarantine & Backup 41
Web Security 42
Browsing Protection 42
Configuring Browsing Protection 42
Phishing Protection 43
Configuring Phishing Protection 43
Parental Control 43
Configuring Parental Control 44
Email Security 47
Email Protection 47
Configuring Email Protection 48
Spam Protection 48
Configuring Spam Protection 49
Chapter 5. Scanning Options 52
Scan My Mac 52
Custom Scan 52
Chapter 6. Quick Heal Total Security Menus 54
Reports 54
Viewing Reports 54
Settings 55
Automatic Update 55
Configuring Automatic Update 55
Self Protection 56
Configuring Self Protection 56
Password Protection 56
Configuring Password Protection 57
Proxy Support 57
Configuring Proxy Support 57
Report Settings 58
Configuring Report Settings 58
Remotely Manage Quick Heal 58
Quick Heal Remote Device Management 59
Chapter 7. Updating Software & Cleaning Viruses 63
Updating Quick Heal Total Security from Internet 63
Updating Quick Heal Total Security with definition files 64
Update Guidelines for Network Environment 64
Cleaning Viruses 65

Contents 7
Cleaning viruses encountered during scanning 65
Scanning Options 66
Chapter 8. Technical Support 67
Support 67
Web Support 67
Email Support 68
Phone Support 68
Remote Support 68
Live Chat Support 69
Support Guidelines 69
Contact Quick Heal Technologies 70

Getting Started 8
Getting Started
Quick Heal Total Security is simple to install and easy to use. During installation, read
each installation screen carefully and follow the instructions.
Prerequisites
Remember the following guidelines before installing Quick Heal Total Security on
your machine:
 A system with multiple anti-virus software programs installed may result in
system malfunction. If any other anti-virus software program is installed on your
system, you need to remove it before proceeding with the installation of Quick
Heal Total Security.
 Close all open programs before proceeding with installation.
 We recommend you to keep a backup of your data in case your system is
infected with viruses.
 Quick Heal Total Security must be installed with administrative rights.
System Requirements
To use Quick Heal Total Security, your system should meet the following minimum
requirements:
 Mac OS X 10.9, 10.10, 10.11 & macOS 10.12, 10.13, 10.14, 10.15, 11, 12 and 13.
 Processor: Intel core or Apple's M1, M2 chip compatible
 512 MB of RAM
 417 MB free hard disk space
 Internet connection to receive updates
The requirement is applicable only to 64-bit operating systems unless specifically
mentioned.
1

Getting Started 9
The requirement is applicable to all flavors of the operating system.
The requirements provided are minimum system requirements. Quick Heal recommends
your system has higher configuration than the minimum requirements to obtain best
results.
To check for the latest system requirements, visit: www.quickheal.com.
Clients that support email scan
The POP3 email clients that support the email scanning feature are as follows:
 Apple Mail Ver. 10.3 and later
 Thunder bird
 Sparrow
 Sea Monkey
 MailSmith
Clients that do not support email scan
The POP3 email clients and network protocols that do not support the email
scanning feature are as follows:
 IMAP
 AOL
 POP3s with Secure Sockets Layer (SSL)
 Web based email such as Hotmail and Yahoo! Mail
 Lotus Notes
SSL connections not supported
Email Protection does not support encrypted email connections that use Secure
Sockets Layer (SSL). If SSL connections are being used, the emails are not protected
by Email Protection.

Getting Started 10
Installing Quick Heal Total Security
To install Quick Heal Total Security on your machine, follow these steps:
1 Insert the installation CD/DVD in the drive.
A window with the installer and uninstaller packages appears.
In case, the installer does not appear, search for the disk image on your desktop and open it.
Download or copy the installation file (Quick Heal Total Security.dmg) to your desktop, and
then open it.
2 To launch the installer, click Quick Heal Total Security.pkg.
The user acceptance agreement screen appears.
macOS Catalina and later versions ask permission to access DMG folder location that
requires users approval to run installer. However, the user interface of different
versions may differ slightly.
3 Click Continue.
4 On the Welcome screen, click Continue.
The ReadMe file appears. You are expected to read the Read Me file in its entirety.
5 Click Continue.
The End-User License Agreement screen appears. Read the agreement carefully.
6 Click Continue.
7 Click Agree to proceed with the installation.
8 To initiate the installation, click Install.
Quick Heal Total Security is set to be installed on your machine at the fixed location.
Moreover, you cannot change the location while installing the software.
9 Provide your user credentials when prompted.
Quick Heal Total Security installation process starts.
Follow these steps to ensure that Quick Heal Total Security is compatible with macOS
Catalina and later. For other macOS, go to step 10 directly.
Note: While installing Quick Heal Total Security v3.2 build on macOS Catalina and
later, the following warning message appears.

Getting Started 11
i. To continue for installation, click OK.
To allow the permission whenever a message appears, click OK. These permissions
will ensure that the require settings are done. However, you must check the security
settings carefully.
macOS Catalina
For the Mac computers with macOS Catalina, the following system extension
prompts appear.
Message for Self-Protection (ggcext)
Message for Online Protection (Opsext)

Getting Started 12
Message for Web Security (webflt)
Message for Email Security (mailflt)
macOS Big Sur and later
For the Mac computers with macOS Big Sur and later, the following system
extension prompts appear.
Message for Self-Protection (ggcext)

Getting Started 13
Message for Online Protection (Opsext)
Message for Web Security (webflt)

Getting Started 14
Message for Email Security (mailflt)
Security Preferences
Ensure that the required security settings are done.
i. Go to System Preferences > Security & Privacy.
ii. Click the lock icon and provide the password if it is locked.
iii. Click the ALLOW button available next to the message ‘System software from
application “app name” was blocked from loading’ as shown in the following
screenshot.

Getting Started 15
Requires Permission to make Quick Heal Total Security Compatible with macOS
Catalina 10.15 and later version
Apps and Services of Quick Heal require permission to access system files on macOS
Catalina and macOS Big Sur. After allowing all the Apps and Services, restart your
computer.

Getting Started 16
After Quick Heal Total Security is installed successfully, the following prompts appear.
macOS Catalina
For the Mac computers with macOS Catalina, the following system extension
prompts appear.
Email Security VPN Configurations
Web Security Network Content
macOS Big Sur and later
For the Mac computers with macOS Big Sur and later, the following system
extension prompts appear.
Email Security VPN Configurations

Getting Started 17
Web Security Network Content
Message from Quick Heal
The following message appears.
i. To make Quick Heal Total Security compatible with macOS Catalina and later,
ensure the following settings on macOS.
 Open System Preferences.
 Go to the Security & Privacy > Privacy tab.
 Click the lock icon and provide the password if it is locked.
 Select Full Disk Access in the left pane.

Getting Started 18
ii. Add the following processes on the given paths and then select the
processes on the Security & Privacy Full Disk Access window:
 /Library/Application Support/Quick Heal/Quick Heal Total Security/opssvc
 /Library/Application Support/Quick Heal/Quick Heal Total Security/qhhlpdmn
 /Library/Application Support/Quick Heal/Quick Heal Total Security/scanner.app
 /Library/Application Support/Quick Heal/Quick Heal Total Security/update.app
 opsext (already present in the privacy section)
 ggcext (already present in the privacy section)
The following screenshot displays Full Disk Access configuration in System
Preferences.

Getting Started 19
Full Disk Access
The following screenshot displays mailflt & webflt network extensions in connected
state in System preferences > Network.

Getting Started 20
After all the System extensions are Allowed and required permissions are given,
restart your computer.
10 To initiate the activation process, click Register Now.
11 Click Register Later or Continue to perform activation later.
12 On Summary page, click Close to close the installer window.
Uninstalling Quick Heal Total Security
Uninstalling Quick Heal Total Security exposes your system and your valuable data to
virus threats. However, in case you need to uninstall Quick Heal Total Security, follow
these steps:
1 Double-click the ‘Quick Heal Un-installer’ kept inside the application folder or insert
the installation CD/DVD in the drive and click Quick Heal Un-installer.app.
A window with the installer and uninstaller packages appears.
In case it does not appear, search for the disk image on your desktop and open it. Download
or copy the installation file (Quick Heal Total Security.dmg) to your desktop, then open it.
Follow the instructions on the uninstallation wizard.
2 On the Welcome screen, click Yes.
3 Enter your password credentials and click OK.
You are prompted for credentials only if the Password Protection is enabled for Quick Heal
Total Security.

Getting Started 21
Quick Heal Total Security maintains a repository of Report Files, Quarantine Files, Backup Files,
Black list email address and White list email address. You may retain or delete this repository
during uninstallation. However, the Remove Report Files, Remove Quarantine/Backup Files
and Remove list of black-list & white-list email senders options are selected by default.
4 To continue with uninstallation without saving the repository, click Next. If you want
to retain the repository, deselect the options to the respective repositories and click
Next.
5 Provide your user credentials.
The uninstallation process starts.
To unload Quick Heal product app extensions on macOS Catalina and later “opsapp”, “mailflt”
& “webflt”, you must provide your credentials.
Upon completion, a message Quick Heal Total Security has been successfully un-installed
appears. You can provide your feedback and reasons for uninstalling Quick Heal Total
Security by clicking Write to us the reason of un-installing Quick Heal Total Security. Your
feedback helps us improve the product quality.
Please note the product key for future reference. You can copy the product key by clicking
Copy to pasteboard also. You can also open a document and directly paste this information
into the document. Restart is recommended after uninstallation. To restart click Restart Now,
or click Restart Later to continue working on your machine and restart after some time.

Registration, Re-activation, Renewal 22
Registration, Re-activation, Renewal
Registration
Quick Heal Total Security needs to be registered upon installation. It is strongly
recommended that you register the copy immediately after installation to receive
database updates regularly and get technical support. If the product is not regularly
updated, it cannot protect your machine against new threats.
Registering Online
1 Go to Application > Quick Heal Total Security.
2 On the Quick Heal Total Security Dashboard, click Register Now. Alternatively, you
can go to Menu > Help > Activation.
3 On the Registration Wizard, enter the 20-digit Product Key and click Continue.
The Registration Information appears.
4 Enter relevant information in the Purchased From and Register for, Dealer Code (optional)
5 Provide relevant information in the Name, Email Address, Contact Number text
boxes. Select your choices in the Country, State and City lists.
In case your State/Province and City are not available in the list, you can type your locations
in the respective boxes, and then click Continue.
A confirmation screen appears with the details entered in the preceding step. If any
modifications are needed click Go Back to go to the previous screen and modify wherever
required, and then click Continue.
Your product is activated successfully. The expiry date of your license is displayed.
6 To close the Registration Wizard, click Finish.
2
and Bag Engineer Code (optional) text boxes and then click Continue.

Re-activation
Re-activation is a facility that ensures that you use the product for the full period till
your license expires. Re-activation is very helpful in case you format your machine
when all software products are removed, or you want to install Quick Heal Total
Security on another machine. In such cases, you need to re-install and re-activate
Quick Heal Total Security on your machine.
The re-activation process is similar to the activation process, with the exception that
you need not enter the complete personal details again. Upon submitting the
Product Key, the details are displayed. You can just verify the details and complete
the process.
Renewal
You can renew your product license as soon as it expires by purchasing a renewal
code. However you are recommended to renew your product before your license
expires so that your machine is protected without any interruption. You can get the
renewal code from Quick Heal, or from the nearest distributor or reseller.
Renewing Online
To renew your machine online, follow these steps:
1 Go to Quick Heal Total Security > Menu > Quick Heal Total Security > About Quick
Heal Total Security.
2 On the About Quick Heal Total Security screen, click Renew Now.
If your license is about to expire soon or has already expired then the Renew Now button is
displayed on Dashboard itself. Click Renew Now to go to the activation page.
3 Select I want to renew with renewal code. I already have renewal code with me and
then click Next.
4 On the Registration Information screen, enter relevant information in the Purchased
From, Email Address and Contact Number, Dealer Code (optional) and Bag Engineer Code
(optional) text boxes, and then click Continue.
The license information such as Current expiry date and New expiry date is displayed for your
confirmation.
5 Click Next.

The license of Quick Heal Total Security is renewed successfully.
6 To complete the renewal process, click Finish.
In case you do not have the renewal code, select I do not have renewal code with
me. I want to purchase renewal code online and then click Buy Now.
In case you renewed your license but its expiry date has not extended, select I
have already renewed my license. Please update my license from server and then
click Next.
If you have purchased an additional renewal code, then the renewal can be
performed only after 10 days of the current renewal.

About Quick HealTotal Security
Dashboard
You can access Quick Heal Total Security from the desktop in any of the following
ways:
 Click the Quick Heal icon in the menu bar and then select Open Quick Heal Total
Security.
 Click the Quick Heal Total Security icon in Dock, if you have added Quick Heal
Total Security to the Dock tray.
 In the Doc tray, click Finder and then select Applications under FAVORITES. Click
Quick Heal Total Security in the Applications pane to open the application.
Quick Heal Total Security Dashboard
When you open Quick Heal Total Security, Dashboard appears. The Quick Heal Total
Security Dashboard is the main area from where you can access all the features.
Dashboard is divided into various sections: Quick Heal Total Security menu, system
security notification area, Quick Heal Total Security features, news and scan your
machine option.
System security notification area indicates whether your system is secured and
whether you need to take any action with the help of message and protection icon,
while news area displays news about new events such as security alerts, some special
release of Quick Heal and so on.
System security notification area provides indication of the security status of Quick
Heal Total Security with the help of colored icons. The colored icons and their
specific meaning are described as follows:
3

Icons Description
Green Indicates that Quick Heal Total Security is configured with
optimal settings and your system is protected.
Orange Indicates that a feature of Quick Heal Total Security needs
your attention, if not immediately, but at the earliest.
Red Indicates that Quick Heal Total Security is not configured with
optimal settings and your immediate attention is needed. The
action corresponding to the message needs to be executed
immediately to keep your system protected.
System security notification area is your instant interface to vital protection settings
that can affect files, folders, emails, and so on. It also allows users to configure
protection against viruses that try to gain entry through Internet, external drives and
emails. Quick Heal Protection Center is split into two sections.
Each colored icon has an action associated with it which needs to be executed by the user.
Quick Heal Total Security Features
Quick Heal Total Security ensures complete protection against any possible threats or
malware that may infect your system through various means. Quick Heal Total
Security shields your system in the following ways:
Features Description
Mac Security Helps you configure scan preferences, virus protection,
schedule scan, exclude files and folders from scanning, and set
rule for quarantine and files backup.
Web Security Helps you protect your system against malicious threats when
you are browsing the Internet, or when you transfer data
across in the network, and parents can control their children’s’
Internet usage.
Email Security Helps you protect your system against malicious threats and
spams that try to sneak into your system through emails.

The following are frequently used features:
Features Description
News Displays the latest information related to security from Quick
Heal labs.
Scan Launches the scanner that scans the machine based on
scanning preferences.
Quick Heal Total Security Menus
With the Quick Heal Total Security menus, you can configure the general settings for
taking updates automatically, password protect your Quick Heal Total Security so
that no unauthorized person can access the Quick Heal Total Security application,
provide settings for proxy support and removing reports from the list automatically.
The Quick Heal Total Security menu includes the following:
Menu Description
Settings Helps you customize and configure the settings of Quick Heal
Anti-Virus such as Automatic Update, Internet Settings,
Password Protection, Reports Settings.
Reports Helps you view the activity reports of Scanner, Virus
Protection, Email Protection, Quick Update, Anti-Phishing,
Browsing Protection, Parental Control.
Quick Access Options
Quick access options are the options that you use to access Quick Heal Total
Security, turn on or off Virus Protection, update the product, and scan the machine
when required.

The quick access options include the following:
Options Description
Open Quick
Heal Total
Security
Launches Quick Heal Total Security.
Enable / Disable
Virus Protection
Helps you turn on or turn off Virus Protection.
Update Now Helps you update Quick Heal Total Security.
Scan My Mac Helps you scan your machine for viruses.
News
The News section displays the latest bytes of information and developments from the
Quick Heal lab. Whenever there is something new about computer protection,
security alert, or other important issues, news about such things are displayed here.
However to get the latest information, you must own licensed version of the product.
Help Topics
The Help topics assist you in understanding Quick Heal Total Security features, how
to use them, and seek technical support when required.
To access the desktop integrated Help topics, follow these steps:
1 Go to Quick Heal Total Security > Menu > Help > Quick Heal Total Security Help.
The Help topics appear.
2 Search for the information that you want.
About Quick Heal Total Security
The About Quick Heal Total Security screen includes the information about the
product, license, options for renewing license, updating the product, viewing details
of the user license.
To access the About Quick Heal Total Security screen, follow these steps:
 Go to Quick Heal Total Security > Menu > Quick Heal Total Security > About
Quick Heal Total Security Help.

The About screen appears.
The About screen includes the following information:
 Quick Heal Total Security product details: Product Name, Product Version, Service
Pack, Virus Database Date.
 License Information: Customer Name, Registered for (individual or organization
name), License validity date.
 View Details: Includes detailed information on product license, and two buttons—
Update License to update your license, and Print License to take out the print of
the license information.
 Print License Details: Click Print License Details to print the existing subscription
information.
 Renew Now: Helps you renew your license online.
 Update Now: Helps you update your machine with the latest signature.
The License Information and the End-User License Agreement (EULA) are
available under this section.
Update License Details: Helps you to synchronize your existing license
information with Quick Heal Activation Server. In case you want to renew your
existing subscription and you do not know how to renew it or you face problem
during renewal, you can call Quick Heal Support team and provide your Product
Key and Renewal Code. Quick Heal Support team will renew your copy. You just
need to follow these steps:
 Be connected to the Internet.
 Click Update License Details.
 Click Continue to update your existing subscription.
Updating with definition files
If you already have the update definition file with you, you can update Quick Heal
Total Security without connecting to the Internet. It is specifically useful for Network
environments with more than one machine. You are not required to download the
update file from the Internet on all the machines within the network using Quick
Heal.
1 Go to Quick Heal Total Security > Menu > Quick Heal Total Security > Check for
Updates….

2 On the Welcome to Total Security Update screen, click Continue.
The Select the mode you prefer for updating Total Security screen appears.
3 Select Pick from specified location.
4 Type the path or click the File button to the file location, and then click Continue.
Note: Quick Update picks up the definition file from the designated path, verifies its
applicability on the installed version and updates your copy of Quick Heal Total
Security accordingly.

Quick HealTotal Security Features
The Quick Heal Total Security features include the most important features that help
you set the scanning preference, protection rules for your machine, scanning
schedule, set rules for Quarantine and Backup for files, apply protections for online
browsing, set parental control, and block malicious emails and spams.
These features provide optimum protection to your system. Moreover, these features
have to be kept enabled all the time. If you disable these features, for any reasons,
then the corresponding icons for them will turn red.
Mac Security
The Mac Security option on Dashboard helps you customize the settings that
concern the protection of files and folders in your system. With Mac Security, you
can set scanning preferences, apply rules for virus protection, schedule scanning,
exclude files and folders from being scanned, and set rules for quarantine and
backup files.
Mac Security includes the following:
Scan Settings
With Scan Settings, you can customize the way a scan is to be performed and the
action that needs to be taken when a virus is detected. However the default settings
are optimal and can provide the required protection to your machine.
To configure Scan Settings, follow these steps:
1 On the Quick Heal Total Security Dashboard, click Mac Security.
The Mac Security setting details screen appears.
2 Click Scan Settings.
4

3 Set the appropriate option for scan type, action to be taken if virus is found in the
files, and whether you want to take the backup of the previous setting.
4 Click Save to save your settings.
Select scan type
 Automatic (Recommended): Automatic scanning type is the default scanning
mode, which is recommended as it ensures optimal protection that your machine
requires. This setting is an ideal option for novice users as well.
 Advanced: Select Advanced mode if you want to customize the scanning
behavior. This is ideal for experienced users only. When you select the Advanced
option, the Configure button is enabled and you can configure the Advanced
setting for scanning.
Action to be taken when virus is found
Action that you select here will be taken automatically if virus is found, so select an
action carefully. The actions and their descriptions are as follows:
Actions Description
Repair During scanning if a virus is found, it repairs the file or
automatically quarantines it, if it cannot be repaired. When
the scan is over, a summary window appears providing the
details about all the actions taken and other scan details. If
the infectious file is a Backdoor, Worm, Trojan, or Malware,
then Quick Heal Total Security automatically deletes the file.
Delete Deletes a virus-infected file without notifying you. When the
scan is over, a summary window appears providing the
details about all the actions taken and other scan details.
Once the files are deleted, they cannot be recovered.
Skip If this option is selected the files are scanned but no action is
taken on the infected files and they are skipped. Select this
option if you want to take no action even if a virus is found.
When the scan is over a summary report appears providing
all the scan details.
Backup before The scanner keeps a backup of the infected files before

taking action disinfecting them. The files that are stored in the backup can
be restored from the Quarantine menu.
Configuring Advanced Scan Type
To configure Advanced Scan type, follow these steps:
2 Click Scan Settings.
3 In Scan type, select Advanced.
The Configure button is enabled.
4 Click Configure.
The Advanced Scan setting details screen appears.
5 Check Items to be scanned for Windows-based malwares.
By default this option is selected.
6 Select one of the following items for scanning:
 Scan executable files: Select this option if you want to scan only the executable
files.
 Scan all files: Select this option if you want to scan all types of files. However, it
takes time to execute this option and the scanning process slows down
considerably.
7 Turn Scan archived files ON, and then configure the scanning preference for the
archive files such as zip files and so on.
8 To close the Archive Files screen, click OK. To close the Advanced Scan setting, click
OK and then click Save to save your settings.
Scan archive files
If you select Scan archive files, then the scanner will also scan archive files such zip
files, archive files, and so on. If you select Scan archive files, the Configure button is
enabled and helps you configure the way scanner should treat malicious archive files.

You can scan files of various archive file types till five levels down so to ensure no
files are left from being scanned.
Following are the actions that you can select to be taken when a virus is found in
any of the archive files:
Actions Description
Quarantine Select this option if you want to quarantine an archive file that
contains a virus.
Delete Select this option if you want to delete an archive file that
contains virus-infected files. However you are not notified if a
file is deleted, though its report is generated that you may see
in the Reports list.
Skip Select this option if you want to take no action even if a virus
is found in any of the archive files. However this option is
selected by default.
Archive Scan level
Set the scan level till which you want to scan the archive files. You can set till five
levels down inside the archive files. By default, the scanning is set to level 2. However
you can increase the archive scan level which may though affect the scanning speed.
Select archive type to scan
You can select the archive file types that you want to scan from the archive files list.
Some of the common archive file types are selected by default. However, you can
change your setting as you prefer.
Types Description
Select All Select this option to select all the archive file types available in
the list.
Deselect All Select this option to clear all the archive types available in the
list.
When the scan is complete, a summary report appears providing the details about
all the actions taken and other scan details, irrespective of the option that you had
configured.

Virus Protection
With Virus Protection, you can continuously monitor your machine from viruses,
malwares, and other malicious threats. Such threats try to sneak into your machine
from various sources such as email attachments, Internet downloads, file transfer, file
execution and so on.
It is recommended that you always keep Virus Protection enabled to keep your
machine clean and protected from any potential threats. However, Virus Protection is
enabled by default that you can disable if required.
To configure Virus Protection, follow these steps:
2 To protect your machine from malicious threats, turn Virus Protection ON.
3 To configure Virus Protection further, click Virus Protection.
4 On the Virus Protection screen, do the following:
 Items to scan – Select this checkbox if you want to scan Windows-based
malwares. However, this checkbox is selected by default.
 Scan network volume – Select this option if you want to scan network volumes
that are mounted on your machine. However, this option is turned on by default.
 Display notifications – Select YES if Display notifications is selected, it displays an
alert message whenever a malware is detected. This feature is selected by default.
 If virus found – Select an action to be taken when virus is found in a file such as
Repair, Delete, and Deny Access.
 Backup before taking action – Select this option if you want to take a backup of
a file before taking an action on a file. Files that are stored in backup can be
restored from the Quarantine menu.
5 To save your setting, click Save.

Action to be taken when virus is detected
Actions Description
Repair During scanning if a virus is found, it repairs the file or
automatically quarantines it, if it cannot be repaired.
Delete Deletes a virus-infected file without notifying you.
Deny Access Restricts access to a virus infected file from use.
Turning Off Virus Protection
Turn Virus Protection OFF. However when you try to turn off Virus Protection, an
alert message is displayed. Turning Virus Protection OFF is suggested only when you
really require this. Moreover, you can set it off for a certain period of time so that it
turns ON automatically thereafter.
Following are the options for turning Virus Protection OFF for a certain period:
 Turn on after 15 minutes
 Turn on after 30 minutes
 Turn on after 1 hour
 Turn on after next reboot
 Permanently disable
Select an option and click OK.
Once you turn off Virus Protection, its icon color changes from green to red in Menu
Bar Tray, which means that Virus Protection has been disabled temporarily or
permanently based on your selection. If you have selected any of the options for
turning off temporarily or after next boot then the icon color changes back from red
to green after the certain time passes or at the next boot. If you have selected to
disable permanently, then the icon color remains red until you enable Virus
Protection manually.
Schedule Scans
With Schedule Scans, you can define time when to begin scanning of your machine
automatically. You can schedule multiple number of scan schedules so that you can

initiate scanning of your machine at your convenient time. Frequency can be set for
daily and weekly scans, that can additionally refine your request to schedule it to
occur at fixed boot at fixed time.
Configuring Schedule Scans
To configure Schedule Scans, follow these steps:
2 On the Mac Security setting screen, click Schedule Scans.
The Scheduled Scans details screen appears. Here you see a list of all schedules for scanning,
if you had defined any before.
3 To create a new schedule for scanning, click Add.
The Add Scheduled Scan screen appears where you can create a new scan schedule name, its
frequency, and other details.
4 In the Scan name text box, type a scan schedule name.
5 Set Scan Frequency:
 Daily: Select the Daily option if you want to initiate scanning of your machine
daily. However this option is selected by default.
 Weekly: Select the Weekly option if you want to initiate scanning of your machine
on a certain day of the week. When you select the Weekly option, the Weekly list
is enabled where you can select a day of the week.
6 Set Scan Time:
 Start scan at first boot: Select the Start scan at First Boot option to schedule the
scanner to scan at first boot of the day. When you select Start at first boot, you
do not have to specify the time of the day to start the scan. Scanning takes place
only during the first boot irrespective at what time you start the system.
 Start scan at Fixed Time: Select the Start scan at fixed time option if you want to
initiate the scanning of your machine at a certain time. When you select Fixed
Time, the Start Time list is enabled where you can fix the time for scanning.
However this option is selected by default.
7 Set Scan priority.

 High: Select the High option if you want to have the scanning priority at high.
 Low: Select the Low option if you want to have the scanning priority at low.
However this option is selected by default.
8 Scan location:
 Click Configure to open the Scan location screen, where you can select files and
folders for scanning. You can set multiple locations. Select the Drives, folder or
multiple folders to be scanned and press OK. You can configure Exclude
Subfolder while scanning specific folder. This will ignore scanning inside the
subfolders while scanning.
9 Scan settings:
 Click Configure to open the Scan Settings screen. Under Scan Settings, you can
specify specific items to be scanned, action required to be taken if a virus is
found and use of advance options while scanning. By default setting is set for
adequate options for scanning.
 In Scan type, select one of the options from Automatic and Advanced.
To know about how to configure scan setting, see Scan Settings, p-31.
 Select YES if you want to have a backup of files before taking any action on
them, otherwise select NO if you want no backup of files. This option is selected
by default.
10 To save your settings, click Save.
Editing Schedule Scan
You can modify any of the scheduled scans whenever required. To edit a scheduled
scan, follow the steps:
A list of all scan schedules appears.
3 Select a scan schedule and then click Edit.
4 In the Add Schedule Scan screen, change the scan schedule as required.
5 To save your settings click Save and then click Close.

Removing Schedule Scan
If you do not require a scan schedule, you can remove it whenever you require. To
remove a scan schedule, follow these steps:
A list of all scan schedules appears.
3 Select a scan schedule, and then click Remove.
4 Click YES to confirm if you are sure to remove the scan schedule, and then click
Close.
Exclude Files & Folders
With Exclude Files & Folders, you can decide which files and folders should not be
included during scanning for known viruses or issues. This helps you avoid
unnecessary repetition of scanning of the files which have already been scanned or
you are sure should not be scanned. You can exclude files from scanning from both
of the scanning modules Mac Security Scanner and Virus Protection.
Total Security Scanner scans files and folders when you scan manually while Virus
Protection scans each file and folder when accessed automatically.
Configuring Exclude Files & Folders
To configure Exclude Files & Folders, follow these steps:
2 On the Mac Security setting screen, click Exclude Files & Folders.
The Exclude Files & Folders details screen appears. Here you see a list of files and folders to
be excluded from scanning, if you have added any.
3 Click Add.
4 On the New Exclude Item screen, click the File button or Folder button to add
relevant file or folder to the list.
When you add a folder you can check Exclude Subfolders so that the subfolders are also
excluded from scanning.

5 Select a file or folder, and then click Open to add the selected file or folder and then
click Save to save your settings.
6 To close the Exclude Files and Folders screen, click Close.
Editing Exclude Files & Folders
You can change your setting for Exclude Files & Folders if you require so in the
following way:
be excluded from scanning that you have added.
3 Under Location, select a file or folder, and then click Edit.
4 On the New Exclude Item screen, click the File button or Folder button to add
another file or folder to the list.
When you add a folder you can check Exclude Subfolders so that the subfolders are also
excluded from scanning.
5 Select a file or folder, and then click Open to add the selected file or folder and then
click Save to save your settings.
Removing Exclude Files & Folders
You can remove any files or folders that you included in the Exclude Files & Folders
list if you require so in the following way:
be excluded from scanning that you have added.
3 Under Location, select a file or folder, and then click Remove. You can remove all
files and folders from the list by clicking Remove All.
The selected files or folders are removed from the exclusion list.

Quarantine & Backup
Quarantine & Backup helps in safely isolating the infected or suspected files. When a
file is added to Quarantine, Quick Heal Total Security encrypts the file and keeps it
inside the Quarantine folder. Being kept in an encrypted form, these files cannot be
executed and hence are safe. Quarantine also keeps a copy of infected file before
repairing if the Backup before repairing option is selected in the Scanner Settings.
With Quarantine & Backup, you can also set a rule for removing the files after a
certain period of time and having a backup of the files.
Configuring Quarantine & Backup
To configure Quarantine & Backup, follow these steps:
2 On the Mac Security setting screen, click Quarantine & Backup.
3 In Delete files automatically after, drag the slider to select days after which the files
should be removed from the Quarantine folder automatically.
Setting this feature helps in removing the quarantine/backup files after the
configured period of time. The removal of files is set to 30 days by default.
4 Click View Files to see the quarantined files. You can take any of the following
actions on the quarantined files:
 Add File: You can add files from folders and drives to be quarantined manually.
 Restore Selected: You can restore the selected files manually if required so.
 Submit Selected: You can submit the suspicious files to Quick Heal research lab
for further analysis from the Quarantine list. Select the file which you want to
submit and then click Submit.
 Delete Selected: You can delete the selected files from the quarantine list.
 Remove All: You can remove all the Quarantine files from the Quarantine list.
 Submit Quarantine file functionality.

In Quarantine, when you select a file and click the Submit button , a prompt
appears requesting permission to provide your email address. You also need to
provide a reason for submitting the files. Select one of the following reasons:
 Suspicious File – Select this reason if you feel that a particular file in your system
has been the cause of suspicious activity in the system.
 File is un-repairable – Select this reason if Quick Heal has been able to detect the
malicious file on your system during its scans, but has not been able to repair the
infection of the file.
 False positive – Select this reason if a non-malicious data file that you have been
using and are aware of its function, has been detected by Quick Heal as a
malicious file.
Web Security
With Web Security, you can set the protection rules to save your machine from
malicious files that can sneak into your system during online activities such as
banking, shopping, surfing and so on. You can also set parental control to monitor
online activities of your children and other users so that you restrict them from
accessing any unwanted websites.
Web Security includes the following:
Browsing Protection
With Browsing Protection, you can block malicious websites while browsing so that
you do not come in contact with malicious websites and you are secure. However,
Browsing Protection is enabled by default.
Configuring Browsing Protection
To configure Browsing Protection, follow these steps:
1 On the Quick Heal Total Security Dashboard, click Web Security.
2 Enable Browsing Protection.
You can disable Browsing Protection whenever you prefer.

Phishing Protection
With Phishing Protection, you can prevent access to phishing and fraudulent
websites. Phishing is a fraudulent attempt, usually made through email, to steal your
personal information. It usually appears to have come from well-known organizations
and sites such as banks, companies and services with which you do not even have an
account and, ask you to visit their sites telling you to provide your personal
information such as credit card number, social security number, account number or
password.
Phishing Protection automatically scans all accessed web pages for fraudulent activity
protecting you against any phishing attack as you surf the Internet. It also prevents
identity theft by blocking phishing websites, so you can do online shopping, banking
and website surfing safely.
Configuring Phishing Protection
To configure Phishing Protection, follow these steps:
2 Enable Phishing Protection.
You can disable Phishing Protection whenever you prefer. However, you are advised always to
keep Phishing Protection enabled.
Parental Control
With Parental Control, the parents can have full control over the Internet activity of
their children or other users. Parents can decide which websites their children should
visit and which they should not. Using the Parental Control feature, the parents can
restrict categories of websites or block specific websites. The parents can also
schedule Internet accessibility for their children.
Parental Control is smart enough to categorize all the sites accessed. It has a list of
categories of sites that you can allow or deny based on your requirement. This is
perfect for parents, who want to ensure that their kids visit the right kind of websites
and are not exposed to materials unsuitable for kids.
Important things to do before configuring parental control!

To get utmost benefits from the parental control feature, we recommend you follow
a few steps:
Configuring Parental Control
To configure Parental Control, follow these steps:
2 On the Web Security setting screen, click Parental Control.
3 Configure the following options based on your requirement:
 Restrict access to websites based on the category: When you select this option,
you restrict access to all websites under a similar category.
 Restrict access to websites as specified by user: When you select this option, you
restrict access to specific websites only.
 Schedule Internet access: This option helps you schedule Internet accessibility for
your children or other users.
Restrict access to websites based on category
The Restrict access to websites based on the category feature in Parental Control has
a vast range of website categories to allow or deny access to them based on the
requirements. Once you restrict or allow a website category, all the websites falling
under a category are blocked or allowed. This is helpful if you are sure to restrict or
allow all the websites under a category. Moreover, if you want to restrict most of the
websites in a category but allow certain websites of that category, which is either
required or you rely on, you can do so by excluding such websites in the Exclude list.
To configure access restriction for website categories, follow these steps:
3 Under Restrict access to websites, switch Based on the category to YES to restrict
website categories.

4 Click Configure.
 A list of website categories whose access can be allowed or denied appears. Click
the Allow or Deny button available next to each category that you want to allow
or restrict as required. Moreover, the default settings are perfect for novice users
and they can retain the default settings for their children.
 You can also exclude a website from being blocked, despite it being in the
blocked category, by adding it to the Exclude list. For example, if you have
blocked the Social Networking and Chat category, but you still want to provide
access to Facebook, you can do so by enlisting the website in the Exclude list.
i. On the Web Category list, click Exclude for excluding the websites.
ii. Enter the URL of the website in the list that you want to allow users to access
and then click Add.
Similarly, if you want to remove a website from the exclusion list, select the URL that
you want to remove and click Remove. Click Remove All to delete all the URLs from
the exclusion list.
iii. You can also block the subdomain of a blocked website. To block all
subdomains of the website, select Also block subdomains.
For example, if you block www.abc.com and its subdomains, the subdomains such as
mail.abc.com and news.abc.com will also be blocked.
iv. To save the changes, click OK.
5 Click OK and then click Save to save your settings.
Restrict access to websites as specified
The Restrict access to websites as specified by user feature in Parental Control helps
you block specific websites. This is helpful when you are sure to restrict certain
websites and when your list is shorter than it can be in a website category. This is
also helpful when a website does not fall in a correct category or you have restricted
a website category yet a certain website is accessible that you want to block.
To configure access restriction for specific websites, follow these steps:

3 Under Restrict access to websites, switch As specified by user to YES to restrict
specific websites.
4 Click Configure.
A list for adding websites appears.
5 Enter the URL of the website to be blocked and then click Add.
You can add as many websites as you require. Moreover, you can remove any website
whenever you require so. Select the websites that you want to remove and click Remove. You
can also remove all the websites in the list by clicking Remove All.
6 Click OK.
Schedule Internet access
The Schedule Internet access feature in Parental Control helps you schedule Internet
accessibility for your children so as you have full control over their browsing time.
You can allow your children access to the Internet without any restriction or can
schedule the Internet accessibility. You can schedule days and time when your
children should access the Internet.
To configure Schedule Internet access, follow these steps:
3 Switch Schedule Internet access to YES to configure Internet accessibility to your
children.
4 Click Configure.
The Schedule Internet Access setting details screen appears.
5 Select one of the following:
 Always allow access to the Internet: Select this option if you want to allow access
without any restriction to your children.

 Allow access to the Internet as per the schedule: Select this option if you want to
schedule Internet accessibility for your children. When you select this option, the
routine chart for the days of the week is enabled.
 Click a cell in the routine chart for a time period of a day. You can select any
time period of any day based on your requirement.
 If you want to schedule a regular period of time for the entire week (like 8:00 AM
to 10:00 AM for all days in a week ), hover over the time period, or if you want to
restrict access to Internet for an entire day (like Sunday) hover over the day, an
arrow appears. Click the time period or the day, your restriction applies
accordingly. Your children can access the Internet only during the allowed
schedule.
6 To save your setting, click OK.
Time Specification Description
Allowed Time All the cells appearing in green color indicate allowed
time frequency for accessing the Internet.
Blocked Time All the cells not appearing in green color indicate blocked
time frequency for accessing the Internet.
Email Security
With Email Security, you can customize the protection rules for receiving emails from
various sources. You can set rules for blocking emails which are suspicious of spam,
or malware.
Email Security includes the following.
Email Protection
With Email Protection, you can enable protection rule for all incoming emails. You
can block the infected attachment in the emails that may be suspicious of malwares,
spams, and viruses. You can also customize the action that needs to be taken when a
malware is detected in the emails.
However, Email Protection is enabled by default and the default settings provide the
required protection to the mailbox from malicious emails. We recommend that you
always keep Email Protection enabled to ensure email protection.

Configuring Email Protection
To configure Email Protection, follow these steps:
1 On the Quick Heal Total Security Dashboard, click Email Security.
2 On the Email Security setting screen, enable Email Protection.
Protection against malwares coming through emails is enabled.
3 To configure further, protection rules for emails, click Email Protection.
4 Turn Notify on email ON if you want an alert message when a virus is detected in an
email or attachment.
The alert message on virus includes the following information: Virus Name,
Sender Email Address, Email Subject, Attachment Name, and Action Taken.
5 Select one of the following actions to be taken if virus is found.
 Repair: Select Repair to get your emails or attachment repaired when a virus is
found
 Delete: Select Delete to delete the infected emails and attachments.
If the attachment cannot be repaired then it is deleted.
6 Switch Backup before taking action to YES if you want to have a backup of the
emails before taking an action on them.
You can revert to default settings anytime you require so by clicking Set Defaults.
Spam Protection
With Spam Protection, you can block all unwanted emails such as spam, phishing
and porn emails, from reaching into your mailbox. Spam Protection is enabled by
default and we recommend you always keep the feature enabled.
Spam Protection is not supported on Apple’s M1 chip.

Configuring Spam Protection
To configure Spam Protection, follow these steps:
1 On the Quick Heal Total Security Dashboard, click Email Security.
2 On the Email Security setting screen, turn Spam Protection ON.
3 To configure further protection rules for spam, click Spam Protection.
4 Turn Tag subject with text ON to include the tag “spam” to the suspicious emails.
5 Under Spam protection level, set the protection level:
 Soft – Select this option if you receive only a few spam emails or you want to
block only the obvious spam emails. There is little possibility of genuine emails
being identified as spam.
 Moderate (Recommended) – Ensures optimum filtering. This is ideal if you receive
a good many spam emails. However, there is possibility of some genuine emails
being identified as spam. It is recommended that you select moderate filtering
which is selected by default also.
 Strict – Enforces strict filtering criteria but is not ideal as the chances are high
that some genuine emails may also be blocked. Select strict filtering only when
you receive too many spam emails or better select alternative means to stop
spam emails.
 Turn White List ON if you want to allow emails from the email addresses enlisted
in the white list to skip from spam protection filter, and then click Configure to
enter the email addresses.
 Turn Black List ON if you want to filter out emails from the email addresses
enlisted in the black list and then click Configure to enter the email addresses.
7 Click OK.
Setting spam protection rule for White List
White List is the list of email addresses from which all emails are allowed to skip
from spam protection filter irrespective of their content. No emails from the

addresses listed here are passed through the SPAM filter. It is suggested that you
configure only such email addresses which you rely fully.
To add email addresses in the White List, follow these steps:
1 Turn White List ON.
2 Click Configure.
3 Enter the email addresses in the list and click Add.
Edit or Remove Email: To edit an email address, select the email address in the list and click
Edit. To remove an email address, select an email address and click Remove.
Import White List: You can import the White List by clicking Import. This is very helpful if
you have a long list of email addresses to enlist.
Export White List: You can export the White List by clicking Export. This exports all the email
addresses existing in the list. This is helpful if you want to import the same email addresses
later. You can simply import the email addresses list.
4 To save your settings, click OK.
Setting spam protection rule for Black List
Black List is the list of email addresses from which all emails are filtered irrespective
of their content. All the emails from the addresses listed here are tagged as "[SPAM]
-". This feature should be specifically evoked in case some server has an Open Relay
which is being misused by Mass Mailers and viruses.
To add email addresses in the Black List, follow these steps:
1 Turn Black List ON.
2 Click Configure.
3 Enter the email addresses in the list and click Add.
Important: While entering an email address, be careful that you do not enter the
same email address in the black list that you entered in the white list, else a message
appears.

Edit or Remove Email: To edit an email address, select the email address in the list
and click Edit. To remove an email address, select an email address and click
Remove.
Import Black List: You can import the Black List by clicking Import. This is very
helpful if you have a long list of email addresses to enlist.
Export Black List: You can export the Black List by clicking Export. This exports all
the email addresses existing in the list. This is helpful if you want to import the same
email addresses later. You can simply import the email addresses list.
4 To save your settings, click OK.
Adding Domains to White List or Black List
To add specific domain in the White List or Black List, follow these steps:
1 Turn White List or Black List On and click Customize.
2 Type the domain and click Add. For editing an existing entry, click Edit.
Note: The domain should be in the format: *@mytest.com.
3 To save the changes, click OK.

Scanning Options 52
Scanning Options
Scan My Mac option on Dashboard provides you with options of scanning your
system in various ways so that you can scan as you require. You can initiate scanning
of your entire system, drives, network drives, USD drives, folders or files, certain
locations (Custom Scan). Although the default settings for manual scan are usually
adequate, you can adjust the options for manual scan.
Scan My Mac
Scan My Mac is a complete scanning of your system. With Scan My Mac, you can
scan the entire machine, files and folders excluding mapped network drives, folders,
and files whenever you think your system needs scanning. However if you keep Virus
Protection enabled, you need not run a manual scan. Moreover, the default setting
for manual scan is usually adequate, you can adjust the options for manual scan if
required.
To initiate Scan My Mac, follow these steps:
1 On the Quick Heal Total Security Dashboard, click the Scan My Mac list showing at
the bottom right.
2 On the scan option, click Scan My Mac to initiate complete scanning of your
machine.
Upon completion of the scan, you can view the scan report under Reports > Scanner Reports.
Custom Scan
With Custom Scan, you can scan specific records, drives, folders, and files on your
machine that you require. This is helpful when you want to scan only certain items
and not the entire system.
5

Scanning Options 53
To initiate Custom Scan, follow these steps:
1 On the Quick Heal Total Security Dashboard, click the Scan My Mac list showing at
the bottom right .
2 On the scan option, click Custom Scan.
3 Click Add to locate the path of the desired folder or drives that you want to scan.
You can select multiple folders for scanning. If you want to remove a file from being scanned,
select the file and click Remove. To remove all the files from scan, click Remove All.
4 To initiate scanning, click Start Scan.
Upon completion of the scan, you can view the scan report under Reports > Scanner Reports.

Quick HealTotal Security Menus
The Quick Heal Total Security menus, available on the top left corner on the Quick
Heal Total Security Dashboard, give you instant access to the settings and report
topics options irrespective of the feature being accessed.
With the Quick Heal Total Security menus, you can configure general settings to take
the updates automatically, password-protect your Quick Heal Total Security settings
so unauthorized users cannot access your settings, set proxy support, and schedule
removing reports from the report list.
Reports
Quick Heal Total Security creates and maintains a detailed report of all important
activities such as on virus scan, updates details, changes in settings of the features,
and so on.
The reports on the following features of Quick Heal Total Security can be viewed:
 Scanner
 Virus Protection
 Email Protection
 Automatic Update
 Browsing Protection
 Phishing Protection
 Parental Control
Viewing Reports
To view reports and statistics of different features, follow these steps:
1 On the Quick Heal Total Security Dashboard, click Reports.
A Reports list appears.
2 To view the report of a feature, click the report name. For example, if you want to
view the report on Virus Protection, click Virus Protection Reports.
6

The report details list appears. The report statistics on each feature includes Date and Time
when the report was created and the reason for which the report was created.
Buttons Actions
Details Helps you view a detailed report of the selected record.
Delete Helps you delete the highlighted report in the list.
Delete All Helps you delete all the reports.
Close Helps you to exit from the window.
Settings
With Settings, you can configure some of the common settings of Quick Heal Total
Security such as you can decide whether you want to take the updates automatically,
password-protect your Quick Heal Total Security settings so unauthorized users
cannot access your settings, set proxy support, and scheduling the removal of
reports from the report list. However, the default settings are optimal and ensure
complete security to your system.
Settings includes the following.
Automatic Update
With Automatic Update, Quick Heal Total Security can take the updates automatically
to keep your software updated with the latest virus signatures to protect your system
from new malwares. To get the updates regularly, your machine on which Quick Heal
Total Security is installed needs to be connected to the Internet. It is recommended
that you always keep Automatic Update enabled, which is enabled by default.
Configuring Automatic Update
To configure Automatic Update, follow these steps:
1 On the Quick Heal Total Security Dashboard, click Settings.
2 On the Settings screen, turn Automatic Update ON and then click Automatic Update.
3 On the Automatic Update screen, turn Show notification YES.
By default this feature is enabled. If Show Notification is turned on, you receive a notification
each time new updates are received and you get a notification pop-up on Dashbaord.

 Download from Internet: This option helps you download the updates to your
machine from Quick Heal server. This option is selected by default.
 Pick from specified path: Select this option if you want to pick the updates from a
local folder or a network folder. This is helpful when your machine is not
connected to the Internet. After selecting this option, browse the path to pick the
updates from the shared location.
5 Switch Save update files to YES.
Select this option if you want to save a copy of the updates downloaded to your local folder
or network folder. The Browse button is enabled. The Save update files option is enabled
when you select Download from Internet.
6 Click Browse to specify a folder or network folder to save a copy of the updates
downloaded from the Internet.
Self Protection
With Self Protection, you can restrict unauthorized users from altering or tampering
the files, folders, configurations, and Plist entries of Quick Heal Total Security
configured against malware. It is recommended that you always keep Self Protection
turned on.
Configuring Self Protection
To configure Self Protection, follow these steps:
2 On the Settings screen, turn Self Protection ON.
However, Self Protection is turned on by default.
Password Protection
With Password Protection, you can restrict all other users from accessing Quick Heal
Total Security so that no unauthorized users can make any changes in the settings.
You are recommended to always keep Password Protection enabled.

Configuring Password Protection
To configure Password Protection, follow these steps:
Password Protection is turned off by default that you can turn on if required.
2 On the Settings screen, turn Password Protection ON.
The password protection screen appears.
3 Enter password in the New Password text box and then confirm the password by
entering it in Retype New Password.
If you are setting the password for the first time, then Existing Password is disabled.
4 To reset your password, click Password Protection.
Proxy Support
With Proxy Support, you can enable proxy support, set proxy type, configure IP
address, and port of the proxy for using Internet connection. If you are using a proxy
server on your network, or using Socks Version 4 & 5 network then you need to
enter the IP address (or domain name) and port of the proxy, SOCKS V4 & SOCKS
V5 server in Internet settings.
However, if you configure Proxy Support, you have to enter your user name and
password credentials. The following Quick Heal modules require these changes:
 Registration Wizard
 Mac Security Update
 Messenger
 Web Security (Browser protection, Phishing protection and Parental Control)
Configuring Proxy Support
To configure Proxy Support, follow these steps:
2 On the Settings screen, click Proxy Support.

3 On the Proxy Support screen, turn Proxy support ON to enable proxy support.
The Select proxy type, Enter server, Enter port, and user credentials text boxes are enabled.
4 Select the proxy type from HTTP, SOCKS V4, SOCKS V5 based on your preference.
5 In the Enter Server text box, enter the IP address of the proxy server or domain
name.
6 In Enter port text box, enter the port number of the proxy server.
By default port number is set as 80 for HTTP and 1080 for SOCKS V4, SOCKS V5.
7 Enter user name and password credentials.
Report Settings
With Report Settings, you can set rules for removing the reports generated on all
activities automatically. You can specify the number of days when the reports should
be removed from the list. You can also retain all the reports generated if you need
them. However, the default setting for deleting reports is 30 days.
Configuring Report Settings
To configure Report Settings, follow these steps:
2 On the Settings screen, click Report Settings.
3 On the Report Settings screen, turn Automatically delete reports ON to remove
reports after the specified number of days. If you want to retain all the reports
generated, turn Automatically delete reports OFF.
4 Select the period from the Delete after list after which you want the reports to be
deleted.
Remotely Manage Quick Heal
To manage Quick Heal Total Security on your device through Quick Heal RDM, it is
important that you always keep the option Remotely Manage Quick Heal enabled.

However, you can disable this option if you do not want to control the device through
the web portal.
To enable Remotely Manage Quick Heal, follow these steps:
2 Turn Remotely Manage Quick Heal on.
If you have not added any device yet, the Add your Quick Heal product page appears.
This page displays the description about how to add a device along with the link to the
Quick Heal RDM portal.
Quick Heal Remote Device Management
Quick Heal Remote Device Management or Quick Heal RDM is a cloud-based web portal
that provides you a comprehensive monitoring facility to manage and control all your
computers, laptops, and smartphones remotely.
With Quick Heal RDM, you can view certain security status of the devices, license history
and license details, and renew the licenses.
To take advantage of Quick Heal RDM, follow these steps:
 Creating an account with the Quick Heal RDM web portal
 Adding devices to the Quick Heal RDM web portal
Creating an account with the Quick Heal RDM web portal
Before you create an account with Quick Heal RDM portal, you must activate Quick Heal
Total Security on your device with a valid product key. To know about how to activate
Quick Heal Total Security, see Registration of Quick Heal.
1 Once Quick Heal Total Security is registered on your device, the Quick Heal RDM sign-up
screen appears. To get the sign-up invite, enter your email address and then click Next.
An email about how to activate the Quick Heal RDM account is sent to your email
address.
2 Check your email and click the Activate button or copy the given link in your browser.
You are redirected to the Set Password page of Quick Heal RDM portal.
3 Set your password and then click Save.
Your account with the Quick Heal RDM portal is created successfully. To manage a
device, you must add the device in the Quick Heal RDM portal first.
Signing up with the Quick Heal RDM web portal
You can create an account with Quick Heal RDM directly from the web portal also.
To sign up with Quick Heal RDM, follow these steps:
1 Visit Quick Heal RDM on the following website: https://mydevice.quickheal.com.

2 In the upper right area, click the Sign up button.
3 Enter your username or email address, valid mobile number, and product key.
4 Enter the correct verification code.
Read the License Agreement and Privacy Policy documents carefully.
5 Select the I agree to the Quick Heal License Agreement and Privacy Policy option.
6 Click Sign up.
An email about how to activate the Quick Heal RDM account is sent to your email
address.
7 Check your email and click the Activate button or copy the link in your browser.
You are redirected to the set password page of Quick Heal RDM.
8 Set your password and then click Save.
Your account with the Quick Heal RDM portal is created successfully. To manage a
device, you must add the device in the Quick Heal RDM portal first.
Signing up with the Quick Heal RDM web portal with Google account
You can create an account with the Quick Heal RDM portal with your existing Google
account also.
To sign up with your Google account, follow these steps:
1 Click the Sign in with Google button.
2 Enter your Username and Password of your existing Google account.
Read the service agreement and privacy policies carefully.
3 Click Accept.
4 On the Create New Account page, enter your valid mobile number and Product Key.
5 Enter the correct verification code.
Read the License Agreement and Privacy Policy documents carefully.
6 Select the I agree to the Quick Heal License Agreement and Privacy Policy option.
7 Click Sign up.
Your account with the Quick Heal RDM portal is created successfully. From now
onwards, you can log on to your Quick Heal RDM account using your existing Google
account and manage your device.
On first log on to the Quick Heal RDM, you need to configure the Add Device page. To
know how to add a device, see Adding devices to Quick Heal RDM.

Adding devices to the Quick Heal RDM web portal
To manage your devices remotely, you need to add your devices in the Quick Heal RDM.
On first log on to the Quick Heal RDM portal after creating an account with it, you are
prompted to add devices.
To add a device, follow these steps:
1 Visit Quick Heal RDM Portal on the following website: https://mydevice.quickheal.com.
2 Log on to the Quick Heal RDM portal.
The Add Device page appears.
3 Type a name to the device and enter the product key.
You can give any name to the device that you prefer.
4 Click Add.
A One Time Password (OTP) is generated. To get OTP, go to your desktop application
and do the following:
i. Open Quick Heal Total Security on your desktop and click Settings.
ii. Turn Remotely Manage Quick Heal on.
A validation is carried out and OTP is displayed on the Quick Heal Remote Device
Wizard.
5 Enter this OTP on the Quick Heal RDM web portal and click Submit.
The device is added successfully.
6 Once the OTP is validated on the portal, click Next on the Quick Heal Remote Device
Wizard on the desktop.
7 To close the wizard, click OK.
Removing device from RDM
If you want to activate Quick Heal Total Security on a new device while you have already
reached the maximum activation limit allowed, you need to remove one of your devices
from RDM. After removing a device, you must uninstall the product from that device
also.
To remove a device, follow these steps:
1 Visit the Quick Heal RDM portal on the following website: https://mydevice.quickheal.com.
2 Log on to the Quick Heal RDM portal.
3 Select the device that you want to remove and click the Device Details tab.
The device details page appears with a Remove button on the right side.
4 Click Remove.

The selected device is removed.

Updating Software & Cleaning Viruses 63
Updating Software & CleaningViruses
The updates for Quick Heal Total Security are released regularly on the website of
Quick Heal that contain detection and removal of newly discovered viruses. To
prevent your machine from new viruses, you should have the updated copy of Quick
Heal Total Security. By default Quick Heal Total Security is set to update
automatically from the Internet. This is done without the intervention of the user.
However, your machine must be connected to the Internet to get the updates
regularly. Automatic updates can also be applied from local or network path, but that
path should have the latest set of definitions.
Some important facts about the Quick Heal Total Security updates are:
 All Quick Heal Total Security updates are complete updates including Definition
File Update and Engine Updates.
 All Quick Heal Total Security updates also upgrade your version whenever
required, thus making the new features and technology available for your
protection.
 Quick Heal Total Security Update is a single step upgrade process.
Updating Quick Heal Total Security from Internet
The Update Now feature keeps your copy of Quick Heal Total Security updated
automatically through the Internet. However your machine must be connected to the
Internet to get the updates regularly. This feature works for all types of Internet
connections (Dialup, ISDN, Cable, etc.).
You can also update Quick Heal Total Security manually whenever required so in any
of the followings ways:
 Click the Quick Heal Total Security icon in the menu bar, and then select Update
Now.
7

 If the Quick Heal Total Security Dashboard is open, click Update Now which
appears if the protection is out of date.
 Open Quick Heal Total Security, and then on the menu bar, go to Quick Heal
Total Security > About Quick Heal Total Security. On the About Quick Heal Total
Security page, select Update Now.
Update of Quick Heal Total Security is initiated.
Ensure that your machine is connected to the Internet, Total Security Update connects to
the Quick Heal Total Security website and downloads the appropriate update files for
your software and applies it thereafter to your copy thus updating it to the latest
available update file.
Updating Quick Heal Total Security with definition files
If you have the update definition file with you, you can update Quick Heal Total
Security without connecting to the Internet. It is useful for Network environments
with more than one machine. You are not required to download the update file on
all the machines within the network. You can download the latest definition files from
the Quick Heal website on one computer and then update all other machines with
definition files.
To update Quick Heal Total Security through definition file, follow these steps:
2 Turn Automatic Update ON, and then click Automatic Update.
3 Turn Show notification ON to receive notification when updated is needed.
4 Check Pick from specified path, and then specify the location from where the
updates are to be picked up.
Your copy of Quick Heal Total Security is updated from the specified location.
Update Guidelines for Network Environment
Quick Heal Total Security can be configured to provide hassle free updates across
the network. You are suggested the following guidelines for best results:

1 Setup one computer (may be a server) as the master update machine. Suppose
server name is SERVER.
2 Make QHUPD folder in any location. For example: QHUPD.
3 Assign the Read-Only sharing right to this folder.
5 On the Settings screen, click Automatic Update.
6 Switch Save update files to Yes.
7 Click Browse and locate the QHUPD folder. Click Open.
9 On all other computers within the network, launch Quick Heal Total Security.
10 Go to the Settings details screen and select Automatic Update.
11 Select Pick update files from specified path.
12 Click Browse.
13 Locate the SERVERQHUPD folder from Network Neighborhood. Alternatively, you
can type the path as SERVERQHUPD.
14 To save the settings, click Save.
Cleaning Viruses
Quick Heal warns you of a virus infection when:
 A virus is encountered during a manual scan.
 A virus is encountered by Quick Heal Total Security Virus Protection/Email
Protection.
Cleaning viruses encountered during scanning
Quick Heal Total Security is adequately configured with all the required settings with
default installation to protect your machine. If a virus is detected during scanning,
Quick Heal Total Security tries to repair the virus. However, if it fails to repair the files
of the viruses, such files are quarantined. In case you have customized the default
scanner settings, then take an appropriate action when a virus is found.

Scanning Options
During scanning you are provided with the following options for your ease of
operation:
Options Description
Status Tab Displays the status on scanning.
Action Tab Displays the action taken on the files.
Skip Folder Helps you avoid scanning the current folder. Scanning moves
to other location. This option is useful while scanning a
folder which you know contains non-suspicious items.
Skip File Helps you avoid scanning the current file. This option is
useful while scanning a large archive of files.
Pause Helps you pause scanning while scanning is under process.
This is a temporary break and you may restart scanning after
some time.
Stop Helps you stop the scanning process. This is a permanent
break and you cannot restart scanning from the same
instance.
Close Helps you exit from the scanning process.
Scanning
Status
Displays the status of scanning process in percent.

Technical Support 67
Technical Support
Quick Heal provides extensive technical support for its registered users. It is
recommended that you have all the necessary details with you during the call to
receive efficient support from the Quick Heal support executives.
Support
The Support options provide you a comprehensive support where you can find
answers to your queries in a wide variety of ways. The Support options include FAQ
(Frequently Asked Questions) where you can find answers to the most frequently
asked questions and concerns, submit your queries, send an email about your
queries or call us over telephone.
The Support includes the following.
Web Support
With Web Support, you can submit your queries and see FAQ (Frequently Asked
Questions) where you can find answers to the most frequently asked questions.
Moreover it is advisable that you check with your queries in FAQ at least once before
you take use of other support systems as you may get an answer to your question in
FAQ itself.
To use Web Support, follow these steps:
1 On the Quick Heal Total Security menu bar, go to Help > Support.
2 On the Support screen, click Visit FAQ under Web Support to view FAQ or submit
your queries.
Check the answer to your queries in FAQ. If you do not find an appropriate answer, then
submit your queries to us.
8

Email Support
With Email Support, you can send us an email about your queries so that experts at
Quick Heal can reply you with an appropriate answer.
To use Email Support, follow these steps:
2 On the Support screen, click Submit under Email Support to submit your queries.
Clicking on the Submit button redirects you to our Support webpage where you can submit
your queries online.
Phone Support
With Phone Support, you can call us for instant support from our Quick Heal
technical experts.
The following is the Toll Free contact number for phone support: 1800-121-7377.
Remote Support
With Remote Support, you can get us connected to your system remotely. Remote
Support is useful when you need solutions carried by our experts. However it is
advised that you take use of this support when you are connected over telephone.
To use Remote Support, follow these steps:
2 Click Remote Support.
The Remote Support terms agreements screen appears.
3 Click I Agree.
The details for remote access such as IP address and remote access ID are displayed.
Provide these details to the remote support engineers who will connect to your
system. Quick Heal Support executive will remotely access your system to fix the
issue.

Live Chat Support
With Live Chat Support, you can log on to the chat room of Quick Heal and ask
about your issues that you may be facing. You can get technical support directly
from with Quick Heal technical executives.
Support Guidelines
When is the best time to call?
Quick Heal Technologies Ltd. provides technical support between 8:00 AM and 11:00
PM IST (Indian Standard time).
Which number to call?
Quick Heal users in India can call +91 - 927 22 33 000.
Quick Heal users in India can also call us at the Toll Free support number 1800-121-
7377.
Regional support in South India: +91 - 90431 21212.
For support in other Countries:
Email : support@quickheal.com
Online chat available at: http://www.quickheal.com/onlinechat (24/7)
For support in specific country logon to
http://www.quickheal.com/in/en/contact_support/.
Details that are necessary during the call
 Product Key : Is included inside the box of your product. If the product is
purchased online, then the Product Key can be obtained from the email
confirming the order.
 Information about the Mac computer: Brand, processor type, RAM capacity, the
size of the hard drive and free space on it, as well as information about other
peripherals.
 Operating System: name, version number, language.
 Software Version: Version of the installed anti-virus and the virus database.
 Software Type: Software product installed on the machine.

 Internet Connection: Is the machine connected to a network? If yes - contact the
system administrators first. If the administrators can't solve the problem they
should contact the Quick Heal technical support.
 Other Details: When did the problem first appear? What were you doing when
the problem appeared?
What should I say to the technical support personnel?
You need to be as specific as possible and provide maximum details as the support
executive will provide solution based on your input.
Contact Quick Heal Technologies
Quick Heal Technologies Limited
(Formerly Known as Quick Heal Technologies Pvt. Ltd.)
Reg. Office: Marvel Edge, Office No. 7010 C & D, 7th Floor,
Viman Nagar, Pune 411014.
Telephone: +91 20 66813232
Email: info@quickheal.com
Official Website: www.quickheal.com

Total Security MAC User Guide

More Related Content

Similar to Total Security MAC User Guide (7)

Recently uploaded (20)

Total Security MAC User Guide