Touch points powerpoint youssef hallal
- 1. TouchPoints Creating Powerful Leadership Connections in the Smallest of Moments Presented by Hallal Youssef
- 2. Even a brief interaction can change the way people think about themselves, their leaders, and the future. Each of those many connections you make has the potential to become a high point or a low point in someone’s day. Each is a chance to transform an ordinary moment into a touchpoint.
- 3. What is a touchpoint? A touchpoint is an interaction with one other person, a couple of people, or a group that can last a couple of minutes, a couple of hours, or a couple of days. Those Touchpoints can be planned or spontaneous, casual or carefully choreographed.
- 4. Most Leaders feel that these inevitable demands keep them from doing their “Real work”. But in TouchPoints, authors Douglas and Mette argue that these interactions are overlooked opportunities to expand your influence and deliver measurably better results.
- 5. Let’s take an example You’re holed up in your office trying to grab some time to finish a proposal that’s critical to the future of your department and your own career when a team member knock on your door to ask for advise. How do you respond?
- 6. To be a real Leader you need to love the pressure, the sweat & the grind. People deserve someone worth following. That is why the authors encourage leaders to make the commitment to mastery.
- 7. The mastery Essentials Use Your Head Use Your Heart Use Your Hands Leaders who want to be influentials look at leadership as something they must get really good at.
- 8. To lead effectively in a TouchPoint you must develop a Leadership Model, it is one of the most practical, energy-saving, and stress-reducing things you can do as a leader. A good Leader must develop an integrated approach that combines assertive and adaptive approach both together.
- 9. The Leader’s material A leader must know his materials (people’s talent, energy, commitment and creativity), he must ask two vital questions: 1. What makes people give the very best of themselves? 2. What makes for ever stronger performance in an ever changing world?
- 10. Einstein once observed that the person who “can no longer wonder, no longer feel amazement, is as good as dead.” A Leader must lead with his Head and Heart
- 11. To make genuine connections with other people, you need to bring more than information and experience to the interaction, you need to bring yourself by answering the questions of the heart: Why do I choose to lead? What is my code? How well do I walk the talk? & what could I have done better?
- 12. TouchPoints are all about communication Lead with Listening Listen with your Head Listen with your Heart Listen Exponentially Follow through with Speaking Speak with your Head Speak with your Heart Speak Exponentially Lift your Game
- 13. Mastering the Touch: How Can I Help? Leadership is not about you, it’s about them. Four Magic Words: How Can I Help Those four magic words shift the focus from what you want to communicate or accomplish, to finding out what they want and need from you.
- 14. Asking the 4 magic words prepares you for the triad 1. Listening intently helps you figure out what is really going on and what others need. 2. Framing the issue, ensures that everyone in the TouchPoint has the same understanding of the situation 3. Advancing the agenda, means deciding what next steps to take and who will take them.
- 15. How can I do better Tomorrow? If you really want to make progress, do your own “post-game analysis” of your TouchPoints at the end of each day. Ask yourself what worked? What could I have done better? & what did I learn from my previous experiences?
- 16. Leadership is hard, yet no matter how hard it can be to achieve ever higher levels of performance, the authors believe that you can approach every day with a sense of optimism and focus your energy on the things you can control. This will increase commitment and confidence to people around you.
- 17. The beauty of TouchPoints is that they are both approachable and aspirational: every moment is an opportunity to aim for mastery, while achieving mastery will remain an elusive target. That's because mastery is not a destination it's a quest. There is a TouchPoint right around the corner, use it well.