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TOURISM FOR DEVELOPMENT:
   STRATEGY & PROCESS
      MANAGEMENT
         YES Summit,
           Nairobi
            2006

       ARVIND MAYARAM
            INDIA
TOURISM
                   a Potential Development Driver


Why Tourism
•   Sustainable Livelihood
•   Poverty Alleviation
•   Uplift of Rural Artists
•   Uplift of Rural Artisans
•   Empowerment of Women
•   Improvement in Urban and Rural Infrastructure
•   Better Image, Quality of Life and Attitude of People
•   Revival of Traditional Crafts
•   Heritage Conservation
•   Conservation of Natural Resources
TOURISM
           a Potential Development Driver

Significant multiplier effect on the economy
 – Every dollar spent by a tourist changes hands 13 times
 – Every hotel room generates direct employment to 3 and
   indirect employment to 8 persons
TOURISM
                a Potential Development Driver
FAMINE-PROOFING
• Reducing absolute dependence on agriculture:
   – Revival of traditional arts & crafts, building art, etc.
   – Providing ready marketing opportunities for rural artisans
   – Employment generation during entire year
• About half a million of artisans employed in Handicraft sector
  in only one State of Rajasthan
• Handicraft Exports from one of the States, Rajasthan:
   – 1991-92              Rs. 2800 mn.
   – 2000-01              Rs.43,000 mn.
   – 2004-03              Rs. 100,000 mn.
TOURISM
         a Potential Development Driver

TOURISM creates:
a. Jobs in situ-wild life sanctuaries, historical
   places, beaches, mountains etc. Does not result
   in migration
b. Creates a large number of semi-skilled jobs for
   local population
c. Contributes to overall economic development of
   areas that would otherwise be deprived
TOURISM
                         India: Case Study

EMPLOYMENT
Every Rs.1 million ($25,000) invested creates…
• Tourism (directly)        47.5 Jobs
• Tourism (indirectly)      89 Jobs
  (sub-sector of hotels and restaurants, transportation etc.)
• Agriculture                          44.6 Jobs
• Manufacturing                        12.6 Jobs
TOURISM
                         India: Case Study

TOURISM THIRD-LARGEST NET FOREX EARNER
(2001-02)
• Gem & Jewelry      US$ 7.40 Bn.
• Readymade Garments US$ 5.50 Bn.
• Tourism            US$ 3.30 Bn.

COMPARATIVE FOREX INFLOW (2000-01)
• FDI     $ 2.4 bn
• Tourism $ 2.9 bn
*2001-02 & 2003-03 figures are not used due to the effect of Sept 11 2001
TOURISM DEVELOPMENT:
              Pre-requisites
• Image/Visibility
• Infrastructure
• Tourism enabled services
• Heritage conservation and management
• Tourism friendly environment (non-intrusive,
  facilitating, safe and secure…)
• Tourism products
• Deepening tourist experience (repeat visits/longer stay)
Tourism Circuit Approach
• Integrated
• Tourist, the focal point
• Circuit development involves creating a circular
  route to be taken by tourists
• Based on features of tourist interest throughout
  the circuit route
• Driven by infrastructure development
• FDI can play a major role in inducting capital,
  technology, managerial skills and marketing
POSITIVE ROLE OF FDI IN TOURISM
          DEVELOPMENT
Foreign Direct Investment (FDI):
• Augments investible resources
• Improves technological standards
• Improves efficiency of the domestic industry
• Increases competitiveness
• Introduces ‘latest’ technology
• Improves allocative efficiency
• Introduces higher level of technical or ‘X’ efficiency
• Results in diffusion of technology and knowledge to local firms
• Leads to labour turnover or ‘reverse engineering’
• Results in income ‘multiplying’ effect
OBVERSE SIDE OF THE COIN

• Could result in cutting into the market of local firms (reduce
  productivity)
• Could result in ‘financial leakages’
   – Repatriation of profits
   – Direct channeling of tourists’ expenditure to the home country
   – Remittances by expatriate workers
   – Imports on account of weak host country supply chain
• In international tourism, cross-border anti-competitive practices may
  adversely affect smaller tourism service suppliers from developing and
  least developed countries particularly vulnerable to anti-competitive
  policies
• Employment opportunities may not increase for local population
  because of absence of skilled manpower
INVESTMENT PRE-REQUISITES
• Policy/Regulatory Framework
• Facilitating Institutions
   – Decision-support structure
   – Facilitating organizations
   – HRD institutions
• Infrastructure:
   – Physical
   – Social
• Investment Products (Opportunities)
• Public Private Partnership mode
INITIATIVE: Policy/Regulatory Framework
        Tourism Development Mission/Tourism Policy

Mission for Tourism Development             Tourism Policy
•   Efforts to raise tourist arrivals       • Comprehensive Tourism Master Plan
• Aggressive domestic and international     • Promoting Private sector investment
   marketing                                • Enhancing quality and diversifying
• Organizing international tourism events      tourism products
                                            • Development of tourism infrastructure
• Awareness about and professional
                                            • Aggressive marketing & publicity
   management of heritage and raising
   resources for it                         • Tourism as ‘Industry’
                                            • Tourism Trade Regulation Act – to
• Ensuring hassle-free and pleasant stay       prevent possible exploitation of tourists
   of tourists                              • HRD for Tourism Sector
• Tourism promotion through Internet        • Upgrading Tourism Support Services
• Encourage Public Private Partnerships     • Improved Connectivity
• Rural tourism for generating              • Preservation of historical and cultural
   employment in rural areas                   heritage and promoting Heritage
• Eco-tourism                                  Tourism
                                            • Promoting Adventure, Wildlife, Eco-
                                               Tourism (as applicable)
INITIATIVE: Policy/Regulatory Framework
                        Tourism (Facilitation) Law

OBJECTIVES                                PROVISIONS
To make the country/region “Tourist       •   Definitions
   Friendly”:                             •   Regulatory
•   Security for tourist, i.e.            •   Anti-begging
                                          •   Special attention to tourists by Police
     – Not to be mobbed by beggars,
                                          •   Voluntary Adoption of law
       touts, taxi drivers etc.
                                          •   Bench-marking
     – Not to be cheated-cost / quality   •   Certification
•   Accessible/reliable Information       •   Third Party Inspections
•   Good amenities & reliable services    •   Penalties
•   Cleanliness & hygiene                 •   Exit Clause
•                                         •   Heritage
    Heritage conservation
                                          •   Declaring building/area/township
                                              protected heritage
                                          •   Construction to be strictly regulated
INITIATIVE: Institutions
               Decision-support Structures

Single Window Clearance System
• A. Investment Proposals
• B. Visa applications
• C. Concessions to commercially use state assets
• D. Licenses to operate tourism related activities
   (recurring)
INITIATIVE: Institutions
               Decision-support Structures

• Tourism Advisory Council
   – Top political and bureaucratic executives
   – Membership to include tourism trade and industry
     representatives, experts…
   – To deliberates upon policy initiatives, demands of the industry,
     problems with the government institutions, development plans
• Tourism Regulatory Authority
   – Accreditation
   – Benchmarking services
   – Grievance redress
   – Adjudication
INITIATIVE: Institutions
    Human Resource Development (Indicative)

• Institute of Crafts for the handicrafts sector
   – Design input
   – Professional degree/diploma in craft & design-techno-design
      managers
   – Facilitating marketing and marketing linkage intervention
   – Technology intervention and product and process standardization
   – Capacity building at artisan level
   – Documentation and resource centre
   – IPR issues related to the handicrafts sector
• Entrepreneurship Management Institutes
   – Entrepreneurship development for SMEs
   – Tourism specific entrepreneurship programmers for tourism
      enabled services
INITIATIVE: Institutions
     Human Resource Development (Indicative)

• Institutes of Hotel Management
   – HRD in hospitality industry
   – Managerial level courses
   – Language skills
• Food Crafts Institutes
   – Shop floor level skill development courses
   – Language skills
• Centre for Heritage Management
   – Capacity building amongst officials in the local governments,
      town planners, urban and civic bodies, government functionaries
      about heritage conservation and management issues
INITIATIVE: Infrastructure

                     INVESTMENT




       Public           Private         P-P Partnership




   Highways,       Hotels, Travel       BOT Roads, Airports,
Airports, Urban     Agencies, Tour          Resorts, Heritage
Infrastructure,   Operators, Dealers,       Properties, Circuit
    Power         Handicraft Stores     development, Web-portals
INITIATIVE: Infrastructure
                         Public Finance
• Several key sectors like water supply, sewerage, roads, capacity
  building and public awareness, and heritage conservation can be
  covered - assistance from multilateral and bilateral funding agencies
• Separate budgetary provisions for tourism related activities in Forest,
  PWD and other related departments
• Public finance and assistance from organizations such as the UNESCO
  and the World Monument Watch for restoration of heritage
  monuments
TOURISM Infrastructure (Illustrative)
• Civil Aviation (Airports)
• Roads Up-gradation Project
• Urban Infrastructure
• Public facilities
• Information Kiosks
PPP: Project Development Process
            OUTPUT                                               CONTENT
I     Detailed Feasibility   To assess the feasibility and to recommend a suitable institutional and financial
      Report                 plan for the project
II    Risk Management        •   To assess the major areas of vulnerability underlying the assumptions,
      Plan                       forecast cash flows and profitability of the project
                             •   To assist in the development of suitable strategies to limiting such effects
                             •   To ensure the equitable sharing and allocation of project risk
                             •   To reflect the differing perspectives of the consortium, contractors,
                                 Government, lender, etc, on the project and to assess the balancing of
                                 interests achieved
III   Environment and        To assess the environment and social impact of the project and to incorporate
      Social Assessment      appropriate mitigation measures
      Report
IV    Contractual            To develop the contractual framework of the project and to provide the draft
      framework              agreements to be entered into by the principal stakeholders to the project, such
      Documentation          as Government, Operators, Lenders, etc.
V     Procurement            To provide a blue print to achieving technical close for the project, including
                             selection and award of the contract to successful bidders.
CONCLUSIONS
• Tourism is the main driver of economic growth/employment
  generation in more than 80 countries
• It has the potential of addressing issues such as rural poverty,
  empowerment of women, strengthening the economic status of the
  rural artisans, earning forex etc.
• It is necessary to create the right environment to attract FDI by
  establishing progressive legal-institutional framework and facilitating
  organizations
• Circuit development approach yields fastest results
• HR is the key
• Presenting bankable projects to the investors not only increases the
  possibility of attracting forex but also establishes benchmarks for the
  future
Thank You

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Tourism for dev_adb

  • 1. TOURISM FOR DEVELOPMENT: STRATEGY & PROCESS MANAGEMENT YES Summit, Nairobi 2006 ARVIND MAYARAM INDIA
  • 2. TOURISM a Potential Development Driver Why Tourism • Sustainable Livelihood • Poverty Alleviation • Uplift of Rural Artists • Uplift of Rural Artisans • Empowerment of Women • Improvement in Urban and Rural Infrastructure • Better Image, Quality of Life and Attitude of People • Revival of Traditional Crafts • Heritage Conservation • Conservation of Natural Resources
  • 3. TOURISM a Potential Development Driver Significant multiplier effect on the economy – Every dollar spent by a tourist changes hands 13 times – Every hotel room generates direct employment to 3 and indirect employment to 8 persons
  • 4. TOURISM a Potential Development Driver FAMINE-PROOFING • Reducing absolute dependence on agriculture: – Revival of traditional arts & crafts, building art, etc. – Providing ready marketing opportunities for rural artisans – Employment generation during entire year • About half a million of artisans employed in Handicraft sector in only one State of Rajasthan • Handicraft Exports from one of the States, Rajasthan: – 1991-92 Rs. 2800 mn. – 2000-01 Rs.43,000 mn. – 2004-03 Rs. 100,000 mn.
  • 5. TOURISM a Potential Development Driver TOURISM creates: a. Jobs in situ-wild life sanctuaries, historical places, beaches, mountains etc. Does not result in migration b. Creates a large number of semi-skilled jobs for local population c. Contributes to overall economic development of areas that would otherwise be deprived
  • 6. TOURISM India: Case Study EMPLOYMENT Every Rs.1 million ($25,000) invested creates… • Tourism (directly) 47.5 Jobs • Tourism (indirectly) 89 Jobs (sub-sector of hotels and restaurants, transportation etc.) • Agriculture 44.6 Jobs • Manufacturing 12.6 Jobs
  • 7. TOURISM India: Case Study TOURISM THIRD-LARGEST NET FOREX EARNER (2001-02) • Gem & Jewelry US$ 7.40 Bn. • Readymade Garments US$ 5.50 Bn. • Tourism US$ 3.30 Bn. COMPARATIVE FOREX INFLOW (2000-01) • FDI $ 2.4 bn • Tourism $ 2.9 bn *2001-02 & 2003-03 figures are not used due to the effect of Sept 11 2001
  • 8. TOURISM DEVELOPMENT: Pre-requisites • Image/Visibility • Infrastructure • Tourism enabled services • Heritage conservation and management • Tourism friendly environment (non-intrusive, facilitating, safe and secure…) • Tourism products • Deepening tourist experience (repeat visits/longer stay)
  • 9. Tourism Circuit Approach • Integrated • Tourist, the focal point • Circuit development involves creating a circular route to be taken by tourists • Based on features of tourist interest throughout the circuit route • Driven by infrastructure development • FDI can play a major role in inducting capital, technology, managerial skills and marketing
  • 10. POSITIVE ROLE OF FDI IN TOURISM DEVELOPMENT Foreign Direct Investment (FDI): • Augments investible resources • Improves technological standards • Improves efficiency of the domestic industry • Increases competitiveness • Introduces ‘latest’ technology • Improves allocative efficiency • Introduces higher level of technical or ‘X’ efficiency • Results in diffusion of technology and knowledge to local firms • Leads to labour turnover or ‘reverse engineering’ • Results in income ‘multiplying’ effect
  • 11. OBVERSE SIDE OF THE COIN • Could result in cutting into the market of local firms (reduce productivity) • Could result in ‘financial leakages’ – Repatriation of profits – Direct channeling of tourists’ expenditure to the home country – Remittances by expatriate workers – Imports on account of weak host country supply chain • In international tourism, cross-border anti-competitive practices may adversely affect smaller tourism service suppliers from developing and least developed countries particularly vulnerable to anti-competitive policies • Employment opportunities may not increase for local population because of absence of skilled manpower
  • 12. INVESTMENT PRE-REQUISITES • Policy/Regulatory Framework • Facilitating Institutions – Decision-support structure – Facilitating organizations – HRD institutions • Infrastructure: – Physical – Social • Investment Products (Opportunities) • Public Private Partnership mode
  • 13. INITIATIVE: Policy/Regulatory Framework Tourism Development Mission/Tourism Policy Mission for Tourism Development Tourism Policy • Efforts to raise tourist arrivals • Comprehensive Tourism Master Plan • Aggressive domestic and international • Promoting Private sector investment marketing • Enhancing quality and diversifying • Organizing international tourism events tourism products • Development of tourism infrastructure • Awareness about and professional • Aggressive marketing & publicity management of heritage and raising resources for it • Tourism as ‘Industry’ • Tourism Trade Regulation Act – to • Ensuring hassle-free and pleasant stay prevent possible exploitation of tourists of tourists • HRD for Tourism Sector • Tourism promotion through Internet • Upgrading Tourism Support Services • Encourage Public Private Partnerships • Improved Connectivity • Rural tourism for generating • Preservation of historical and cultural employment in rural areas heritage and promoting Heritage • Eco-tourism Tourism • Promoting Adventure, Wildlife, Eco- Tourism (as applicable)
  • 14. INITIATIVE: Policy/Regulatory Framework Tourism (Facilitation) Law OBJECTIVES PROVISIONS To make the country/region “Tourist • Definitions Friendly”: • Regulatory • Security for tourist, i.e. • Anti-begging • Special attention to tourists by Police – Not to be mobbed by beggars, • Voluntary Adoption of law touts, taxi drivers etc. • Bench-marking – Not to be cheated-cost / quality • Certification • Accessible/reliable Information • Third Party Inspections • Good amenities & reliable services • Penalties • Cleanliness & hygiene • Exit Clause • • Heritage Heritage conservation • Declaring building/area/township protected heritage • Construction to be strictly regulated
  • 15. INITIATIVE: Institutions Decision-support Structures Single Window Clearance System • A. Investment Proposals • B. Visa applications • C. Concessions to commercially use state assets • D. Licenses to operate tourism related activities (recurring)
  • 16. INITIATIVE: Institutions Decision-support Structures • Tourism Advisory Council – Top political and bureaucratic executives – Membership to include tourism trade and industry representatives, experts… – To deliberates upon policy initiatives, demands of the industry, problems with the government institutions, development plans • Tourism Regulatory Authority – Accreditation – Benchmarking services – Grievance redress – Adjudication
  • 17. INITIATIVE: Institutions Human Resource Development (Indicative) • Institute of Crafts for the handicrafts sector – Design input – Professional degree/diploma in craft & design-techno-design managers – Facilitating marketing and marketing linkage intervention – Technology intervention and product and process standardization – Capacity building at artisan level – Documentation and resource centre – IPR issues related to the handicrafts sector • Entrepreneurship Management Institutes – Entrepreneurship development for SMEs – Tourism specific entrepreneurship programmers for tourism enabled services
  • 18. INITIATIVE: Institutions Human Resource Development (Indicative) • Institutes of Hotel Management – HRD in hospitality industry – Managerial level courses – Language skills • Food Crafts Institutes – Shop floor level skill development courses – Language skills • Centre for Heritage Management – Capacity building amongst officials in the local governments, town planners, urban and civic bodies, government functionaries about heritage conservation and management issues
  • 19. INITIATIVE: Infrastructure INVESTMENT Public Private P-P Partnership Highways, Hotels, Travel BOT Roads, Airports, Airports, Urban Agencies, Tour Resorts, Heritage Infrastructure, Operators, Dealers, Properties, Circuit Power Handicraft Stores development, Web-portals
  • 20. INITIATIVE: Infrastructure Public Finance • Several key sectors like water supply, sewerage, roads, capacity building and public awareness, and heritage conservation can be covered - assistance from multilateral and bilateral funding agencies • Separate budgetary provisions for tourism related activities in Forest, PWD and other related departments • Public finance and assistance from organizations such as the UNESCO and the World Monument Watch for restoration of heritage monuments TOURISM Infrastructure (Illustrative) • Civil Aviation (Airports) • Roads Up-gradation Project • Urban Infrastructure • Public facilities • Information Kiosks
  • 21. PPP: Project Development Process OUTPUT CONTENT I Detailed Feasibility To assess the feasibility and to recommend a suitable institutional and financial Report plan for the project II Risk Management • To assess the major areas of vulnerability underlying the assumptions, Plan forecast cash flows and profitability of the project • To assist in the development of suitable strategies to limiting such effects • To ensure the equitable sharing and allocation of project risk • To reflect the differing perspectives of the consortium, contractors, Government, lender, etc, on the project and to assess the balancing of interests achieved III Environment and To assess the environment and social impact of the project and to incorporate Social Assessment appropriate mitigation measures Report IV Contractual To develop the contractual framework of the project and to provide the draft framework agreements to be entered into by the principal stakeholders to the project, such Documentation as Government, Operators, Lenders, etc. V Procurement To provide a blue print to achieving technical close for the project, including selection and award of the contract to successful bidders.
  • 22. CONCLUSIONS • Tourism is the main driver of economic growth/employment generation in more than 80 countries • It has the potential of addressing issues such as rural poverty, empowerment of women, strengthening the economic status of the rural artisans, earning forex etc. • It is necessary to create the right environment to attract FDI by establishing progressive legal-institutional framework and facilitating organizations • Circuit development approach yields fastest results • HR is the key • Presenting bankable projects to the investors not only increases the possibility of attracting forex but also establishes benchmarks for the future