Training and devopment
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This document summarizes training and development practices at PTCL and Telenor in Pakistan. It discusses that training is needed to save time, money, and effort. It outlines the stages of training as reaction, learning, behavior, and results. PTCL and Telenor conduct on-the-job and off-the-job training using methods like mentoring, role playing, and simulations. PTCL has its own training centers while Telenor conducts both in-house and outsourced training. Both companies analyze training needs and evaluate the impact of training on employee performance.
Training and devopment
- 2. MBA-2ND GROUP MEMBERS: o ASIM SARWAR o ADNAN IDRESS o TALHA HUSSAIN o ABDUL SAMAD
- 5. Outline Training Development Why Need Training Stages IN Training & Development Methods Practical Work(PTCL & TELENOR) Introduction Of Organizations
- 6. Outline.. Training & development In Organizations Training Need Analysis Types of Training Conclusion Recommendations
- 7. Training: • Training is an educational process. People can learn new information, re-learn and reinforce existing knowledge and skills, and most importantly have time to think and consider what new options can help them improve their effectiveness at work.
- 8. Development: • Development is the act of improving quality of life and making sure everyone has the preference in what that life looks like. These choices are widened through the combined effort
- 9. WHY NEEDTRANING..? 1. Saving Time 2. Saving Money 3. Saving Effort
- 10. STAGES IN THE TRAINING & DEVELOPMENT: • Reaction: How was the training overall? What did participants like and dislike? • Learning: What knowledge and abilities did participants learn at the training? • Behavior: How have participants applied the skills they learned? • Results: What was the effect on the agency or organization?
- 11. Methods of Training and Development: In-basket training Distance learning & video conferencing Computer-based training Virtual reality E-learning On-the-job training (OJT) Job rotation
- 12. CONT…. Mentoring & coaching Case study Behavior modeling Role playing Apprenticeship training Simulations Business games
- 14. Telecommunication Company Ltd(PTCL) Introduction: Pakistan Telecommunication Company Limited (PTCL) is considered as one of the most rapidly growing telecommunication companies in Pakistan. It comprises of cellular company Ufone and internet provider Pak Net In 2005, it was partially privatized to UAE based organization.
- 15. Training and Development IN PTCL: Orientation: Orientation is given to new employees according to manual/forum • Policies, Rules and Regulations of the organization • Duties and responsibilities to be performed • Routine Task • Communication to colleagues and immediate boss
- 16. Training Need Analysis (TNA) • PTCL do TNA by performance evaluation through Performance Management Software (PMS), observation or asking by employees’ immediate bosses.
- 17. Types of training PTCL do TNA provides following two types of training On the job training Off the job training
- 18. On-the job Training It includes learning by observation Training by supervisor Training by colleagues Learning by doing
- 19. Off-the job Training For off-the job training PTCL have training centers • PTCL training centers • ITC academy Islamabad From recent 3 years their own former or existing employees give training to new employees After training they also evaluate the difference in performance.
- 20. Outsourcing PTCL has also outsourced some of its departments as well as employees Mostly it has outsourced the customer care centers It hires the outsourced employees by : • E square • HRRS • Third party Radar
- 21. TELENOR PAKISTAN
- 22. Introduction: • Worlds 7th largest Telecom Company • Total Subscriber of 19.98 million-y 2009 • Telenor Investment in Pakistan is 2 billion USD • Telenor is creating 2500 direct while 25000 indirect employment opportunities
- 23. Training & development IN TELENOR In house training Outsource training
- 24. In house Training System related training Product related training Technical training Front end desk training Operational wise training
- 25. Outsource Training Moral building Attitude building Executive training
- 26. Telenor’s culture and Training: • Employees are really satisfied with the norms and values of the Telenor’s internal structure. • The 90% of the employees of the Telenor take the training most effective.
- 27. TNA at Telenor: • Techniques for Determining Specific Training Needs – Observation – Interviews – Questionnaires – Performance Appraisal – Job description
- 28. TRAINING DESIGN MODEL : The Trainer The Trainees Training Climate Trainees’ Learning Style Training Topics Training Strategies Support Facilities Constraints
- 29. EVALUATION PHASE • Training evaluation ensures that whether candidates are able to implement their learning in their respective workplaces, or to the regular work routines.
- 30. PURPOSES OF TRAINING EVALUATION The five main purposes of training evaluation are • • • • • Feedback Research Intervention Power Control
- 31. Conclusion • Proper Training Programs. • Discussion with Trainer about Training. • Growth Opportunities. • Motivate Employees. • Friendly Environment.
- 32. Recommendations Trainer Must be well Trained . Training must be a continuous process, of the Training must be Evaluate. and results Provide training in “chunks” that are scheduled over a period of time. Every individual, supervisor, attend Training Session. Make use of session pre-work during the actual training session. Increase trainee investment in the session by engaging them in tasks requiring action.