Training Manual-PP

This document provides tips for running a front desk, including maintaining a positive attitude and professional appearance, properly answering phone calls, developing strong organization skills, providing excellent customer service, and ensuring confidentiality. Key aspects include speaking clearly on calls, greeting all customers, listening to their needs, keeping the waiting area clean and organized, and maintaining confidentiality by limiting access to certain types of private information. References on confidentiality and additional front desk tips are also included.