Training on basic internet troubleshooting
Download as PPT, PDF1 like749 views
The document provides training notes on basic internet troubleshooting, covering key topics such as internet connectivity, PPPoE, routers, ONUs, and FTTH. It contrasts cable and FTTH technologies and explains bandwidth measurements, emphasizing the advantages of FTTH over traditional cable. The content is tailored for IT support representatives, highlighting essential concepts for effective internet service management.
Training on basic internet troubleshooting
- 1. Training on Basic Internet Troubleshooting Spandan Pradhan 19th November 2015
- 2. Topics Internet Connectivity PPPoE Router ONU(Wifi and non- wifi) FTTH Bandwidth KBps vs. Kbps Cable vs. FTTH Fast Connector
- 3. 1. Internet a vast computer network linking smaller co mputer networks worldwide. Internet is a short form of the technical term internetwork.
- 5. 2. Connectivity 1)Cable Connection 2)Wireless Connection 3)Fiber connection
- 6. 3. PPPoE Abbreviation of Point-to-Point Protocol Over Ethernet Works in dial-up basis. Authentication purpose - username - password - mac-address Internet access over DSL lines using Ethernet.
- 7. 4. Router • Layer 3 Device commonly used at user end. Eg: netis ,tplink • Used to connect the internet. • Works on the basis of algorithm. • Secure -protection against hacking • Advantages - multiple connection - wireless connectivity - user defined access , b/w manage
- 9. 5. ONU/ONT(Wifi and non-wifi) device • Optical Network Terminal / Optical Network Unit • LOS = Loss Of Signal • PON = Passive Optical Network • LAN ports = 4 (LAN 2 is for future IPTV use
- 10. 6. FTTH Features: - Allows service providers to deliver more capacity to carry bandwidth - cost effective way - Future Proof technology - ONT device compulsory at client's end. - Scalable - unlike copper does not suffer from decreasing performance over distance. Abbreviation for Fiber To The Home
- 11. 7. Bandwidth Bit rate per second Synonym for capacity or ability. Measured in bits per second eg: message = 1000 bps voice = 56 kbps video (480p) = 1 mbps One of the network performance factors.
- 12. 8. KBps Vs. kbps KBps = Kilo Byte per second Kbps = kilo bits per second KBps = 0.1220703125 * kbps Measure of data transfer speeds: KBps 1 KBps = 1024 bytes Measure of data transfer speeds: kbps
- 13. KBps Vs. kbps continued ... 512 KBps KBps is used in file size occupancy in hard disk drive. 512 kbps kbps is used in data transfer speed over network. ISP bandwidth and Download speed
- 14. 9. Cable Vs. FTTH FTTH has minimum operating cost, minimum point of failure, distance independent signal strength,scalability, high speed and other advantage over cable Internet Cable Internet uses RJ-45 port whereas FTTH uses Fast Connector.
- 16. Thank You. Spandan Pradhan IT Support Representative Junior Assistant spandan.com.np