Training on basic problem solving tolls.
- 1. THE POWER OF BEING UNDERSTOOD www.rsm.global/india TRAINING ON PROBLEM SOLVING TOOLS (CAPA, 5W1H, BRAINING STROMING)
- 2. Index THE POWER OF BEING UNDERSTOOD 2 5W1H Methodology 5W1H - Example Brainstorming Understanding Types of Brainstorming Corrective Action Preventive Action (CAPA) CAPA - Example Questions???
- 3. 5W 1H Methodology THE POWER OF BEING UNDERSTOOD 3
- 4. 5W 1H Methodology THE POWER OF BEING UNDERSTOOD 4 5W 1H Date:- What? (શું?) What is the problem? Where? (ક્યું?) Where was it found? (in house and/or at customer) When? (ક્યર ે?) When was if found? (date, time, frequency) Who? (કોણ?) Who experienced it? (customer, Co. X) Why? (શય મયટે?) Why was if found? How? (કેવી રીતે?) How was it found? (Provide measurement) Prepared By:- . Sign:- .
- 5. 5W 1H Example THE POWER OF BEING UNDERSTOOD 5 5W 1H Date:- What? (શું?) Fire Incident Happen in Office Where? (ક્યું?) At Office When? (ક્યર ે?) 31/12/2022, 11:00 PM Who? (કોણ?) Electrical Maintenance Team Why? (શય મયટે?) Due to open wire short circuit Root Cause:- Periodically, wire condition was not checked How? (કેવી રીતે?) Checkpoints need to add in Electrical Preventive Maintenance Schedule Prepared By:- . Sign:- .
- 6. BRAINSTORMING THE POWER OF BEING UNDERSTOOD 6
- 7. BRAINSTORMING THE POWER OF BEING UNDERSTOOD 7 How to use for? What to Use For? What is Brain Storming? 1. Brainstorming means Idea generation 2. Brainstorming means finds alternatives, obtain a complete lists of items, and to solve the problem 3. The common principle of brainstorming is to set aside the restrictive thinking processes so that many ideas can be generated a) Identification of the problem(s) b) Finding out the possible causes to the problem c) Generating ideas for arriving at a solution d) Predicting the possible resistance to the solution e) Finding out the process to overcome the resistance 1. Focus on quantity: If lots of ideas are generated it will be easy to produce a radical and effective solution. 2. Reserve criticism: Don’t comment on any ideas. First accept all, at a later stage judge. 3. Welcome unusual ideas : To get a good and long list of ideas, unusual ideas are welcomed. 4. Combine and improve ideas : Good ideas may be combined to form a single better idea.
- 8. TYPES OF BRAINSTORMING THE POWER OF BEING UNDERSTOOD 8
- 9. Corrective Action Preventive Action (CAPA) THE POWER OF BEING UNDERSTOOD 9 Definitions • Correction: repair, rework, or adjustment and relates to the disposition of an existing nonconformity. • Corrective Action: the action taken to eliminate the causes of an existing nonconformity, defect or other undesirable situation in order to prevent recurrence. • Preventive Action: action taken to eliminate the cause of a potential nonconformity, defect, or other undesirable situation in order to prevent occurrence. • Nonconformity: non-fulfillment of a specified requirement
- 10. Corrective Action Preventive Action (CAPA) THE POWER OF BEING UNDERSTOOD 10
- 11. Corrective Action Preventive Action (CAPA) - Example THE POWER OF BEING UNDERSTOOD 11
- 12. THANK YOU FOR YOUR TIME AND ATTENTION! THE POWER OF BEING UNDERSTOOD