Transforming to a 
Networked Society 
Rene Summer ■ Director Government & Industry Relations ■ 
Ericsson ■ OCTOBER 2014 ■ 
GUIDE FOR POLICY MAKERS
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 2 
ERICSSON vision 
A Networked Society 
where every person 
and every industry 
is empowered to reach 
their full potential
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 3 
ICT Beyond the 
inflection point 
A networked society is a 
transformative augmentation 
of societies’ capabilities. 
To shape their physical, 
economic, social, and 
intellectual environments 
INSTALLATION to their own ends. 
DEPLOYMENT
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 4 
Why policy makers 
need to act? 
Benefits are 
not automatic 
No deterministic built 
in design in to 
technology 
There are also policy 
challenges that must 
be addressed 
Policy choices shape the 
size and sustainability of 
net benefits 
Must be backed 
by resilient & 
adequate policy 
Technology can’t 
do it alone
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 5 
Content 
Process 
Pace 
Ecosystem 
DEFINING TRANSFORMATION 
Source: Transforming to a Networked Society Guide for Policy Makers, Hanna and Summer, 2014
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 6 
› Enabling policies and institutions 
›Human capital 
› ICT industry 
›Communication infrastructure 
› ICT Applications and Institutional change 
Strategic framework for 
transformation
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 7 
Cooperation 
& 
Inclusion 
Source: Ericsson Analysis inspired by, Transforming Government and Building the Information Society, Hanna 2010. 
Organize 
Partnerships & 
Accountability 
Coordinate 
& Align 
Stakeholders 
Stimulate 
Innovation, 
Adoption & 
Transformation 
National 
Competitiveness 
Strategy 
Formulate 
Objectives 
& Identify 
Stakeholders 
Formulate 
Strategies 
Prioritize 
Actions & 
Projects 
Readiness 
Assessment 
incl. SWOT 
Establish 
Governing 
Mechanisms 
Formulate 
Sector 
Strategies 
Review & 
Update Policy 
Frameworks 
Mobilize 
Resources 
Monitoring 
Implementation Process 
ICT enabled 
transformation process
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 8 
› Successful digital transformation strategy is not just a 
policy document. 
› It is also as a dynamic and evolving process that allows for 
discovery and feedback. 
› A core challenge of digital transformation is to build 
capacity for agile learning, adaptive implementation, and 
transformative leadership. 
Transformation as 
adaptive learning
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 9 
Strategies for Integrating 
ICT and Development 
PUBLIC POLICY 
STRATEGY APPROACH 
PARTIAL HOLISTIC 
UNCLEAR 
CLEAR 
PUBLIC POLICY / SECTOR REFORM 
STRATEGY 
APPROACH TO ICT 
STRUCTURAL 
TRANSFORMATIONS 
EXCELLENCE 
SURGICAL 
PROCEDURE 
GOOD LUCK 
WITH THAT 
BUILD IT AND 
THEY WILL COME
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 10 
› Start with the ends 
› Clearly articulate priorities across sectors 
› Prioritize a shared infrastructure 
› Promote collaboration among key players 
› Seek synergies in competing stakeholder visions 
› Link national vision to local initiatives 
Turning transformational 
vision into action
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 11 
›Vested interests and 
resistance to reforms 
›Wasting scarce 
development resources 
› Unmet expectations 
› Eroding competitive 
positions 
› Exacerbating inequalities 
Overcoming barriers
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 12 
DEVELOPING KEY SUCCESS FACTORS: 
› Leadership and institutional capabilities 
› Enabling policies and regulation 
› A high-quality Broadband & IT infrastructure 
Mastering the digital 
transformation process 
MOBILITY - BROADBAND - CLOUD
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 13 
› Institutional options 
– Shared Responsibility Model 
– Core Ministry Model > Investment coordination 
– Lead Ministry Model >Technical coordination 
– Administrative and Technical Coordination Model 
– Designated e-Development Agency Model > Holistic coordination 
› Trends in e-leadership institutional options 
Developing leadership & 
institutional capabilities
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 14 
› Political economy of digital transformation policy 
› Key regulatory components > Why, What, How and key 
regulatory approaches: 
– Market efficiency 
– Public Interest 
– Rights based 
– Networked governance 
– Transformative 
› Key ICT Policy Issues 
Developing Enabling 
policies and regulation
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 15 
Key ICT policy issues 
ICT 
Supply 
Side 
Roll-out of ICT infrastructure 
Scarce Market Efficiency resource management 
1. National Broadband Plans 2. Network Regulation 3. Spectrum Management 
New consumer expectations, value-chain 
shifts and new business models 
ICT empowerment for increased 
innovation and efficiency in industrial 
sectors 
ICT 
Demand 
Side 
Privacy Protection 
5. Media & Content 
Regulation 
4. Industrial Internet / 
Internet of things 
6. Data Protection 
Horizontal 
Frameworks 
Impacting ICT 
supply and 
demand Market access, Digital Services, 
Cross Border Data Flows, 
Meta Regulation 
Investment Incentives, Licensing, 
Diffusion 
7. Internet governance 8. Trade Policies 9. IPR
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 16 
› Developing, formulating and implementing national 
broadband plans 
– Supply side policies 
– Demand side policies 
› Sustainable policy response to key ICT policy issues 
– Sector regulation 
› Integrating national broadband plans with national digital 
economy strategies 
– Natural component in the national digital transformation agenda 
Developing high quality 
broadband and IT 
infrastructure
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 17 
› Commit to holistic, long term transformative strategy 
› Leverage stakeholder engagement 
› Tap synergies, exploit supply and demand side synergies 
› Attend to soft infrastructure, leadership, policies and 
institutions 
› Emphasize digital diffusion 
› Balance strategic direction with local initiative 
› Enable change, innovation and learning 
› Monitor, Evaluate Adapt 
The lessons so far
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 18 
What kind of transformation? 
› Transforming government 
› Transforming key service sectors 
Two CASE STUDIES > 
focusing on Government
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 19 
› Increasing budget shortfalls 
› Rising public expectations for public 
services 
› Growing inequalities 
› Access to knowledge & opportunities 
› Managing public trust 
› National competitiveness 
Transforming government
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 20 
Societal opportunities 
“Adaptable urban environment 
responding to changing demand and 
more efficiently utilize infrastructure.“ 
“Engaged community, pro-active 
governance and efficient use of 
shared resources“ 
“Global understanding and 
opening of arenas with increased 
global inclusion and diversity“ 
“Effective markets, more flexible financing models 
for entrepreneurship and innovation“ 
“Intensified knowledge creation and 
realizing of life long learning paradigm“ 
“Proactive improvement of quality of life and 
more efficient health care “ 
“Behavior stimuli that reduces and controls 
usage in balance with supply“ 
“Shorter distance between producer 
and user more resource efficient 
consumption patterns, “
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 21 
› E-Government 
– Participation 
– Production 
– Information 
› Leverage Mobile > 
M-Government 
› Cloud, Big Data, Analytics 
› Open Government Data 
Enabling 
government 
transformation 
Source: eDemocracy & eGovernment, Stages of a 
Democratic Knowledge Society, Meier 2012.
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 22 
› At the core of effective and sustained digital 
transformation is the institutional and societal 
mastery of innovations in technology and social 
processes that cause deep socio-technical 
change. 
› Most countries are still at early stages of their 
transformation journey, and have much to learn 
from within, from each other, and particularly 
from the pioneers. 
A final word
TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 23

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Transforming to a networked society guide for policy makers

  • 1. Transforming to a Networked Society Rene Summer ■ Director Government & Industry Relations ■ Ericsson ■ OCTOBER 2014 ■ GUIDE FOR POLICY MAKERS
  • 2. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 2 ERICSSON vision A Networked Society where every person and every industry is empowered to reach their full potential
  • 3. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 3 ICT Beyond the inflection point A networked society is a transformative augmentation of societies’ capabilities. To shape their physical, economic, social, and intellectual environments INSTALLATION to their own ends. DEPLOYMENT
  • 4. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 4 Why policy makers need to act? Benefits are not automatic No deterministic built in design in to technology There are also policy challenges that must be addressed Policy choices shape the size and sustainability of net benefits Must be backed by resilient & adequate policy Technology can’t do it alone
  • 5. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 5 Content Process Pace Ecosystem DEFINING TRANSFORMATION Source: Transforming to a Networked Society Guide for Policy Makers, Hanna and Summer, 2014
  • 6. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 6 › Enabling policies and institutions ›Human capital › ICT industry ›Communication infrastructure › ICT Applications and Institutional change Strategic framework for transformation
  • 7. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 7 Cooperation & Inclusion Source: Ericsson Analysis inspired by, Transforming Government and Building the Information Society, Hanna 2010. Organize Partnerships & Accountability Coordinate & Align Stakeholders Stimulate Innovation, Adoption & Transformation National Competitiveness Strategy Formulate Objectives & Identify Stakeholders Formulate Strategies Prioritize Actions & Projects Readiness Assessment incl. SWOT Establish Governing Mechanisms Formulate Sector Strategies Review & Update Policy Frameworks Mobilize Resources Monitoring Implementation Process ICT enabled transformation process
  • 8. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 8 › Successful digital transformation strategy is not just a policy document. › It is also as a dynamic and evolving process that allows for discovery and feedback. › A core challenge of digital transformation is to build capacity for agile learning, adaptive implementation, and transformative leadership. Transformation as adaptive learning
  • 9. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 9 Strategies for Integrating ICT and Development PUBLIC POLICY STRATEGY APPROACH PARTIAL HOLISTIC UNCLEAR CLEAR PUBLIC POLICY / SECTOR REFORM STRATEGY APPROACH TO ICT STRUCTURAL TRANSFORMATIONS EXCELLENCE SURGICAL PROCEDURE GOOD LUCK WITH THAT BUILD IT AND THEY WILL COME
  • 10. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 10 › Start with the ends › Clearly articulate priorities across sectors › Prioritize a shared infrastructure › Promote collaboration among key players › Seek synergies in competing stakeholder visions › Link national vision to local initiatives Turning transformational vision into action
  • 11. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 11 ›Vested interests and resistance to reforms ›Wasting scarce development resources › Unmet expectations › Eroding competitive positions › Exacerbating inequalities Overcoming barriers
  • 12. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 12 DEVELOPING KEY SUCCESS FACTORS: › Leadership and institutional capabilities › Enabling policies and regulation › A high-quality Broadband & IT infrastructure Mastering the digital transformation process MOBILITY - BROADBAND - CLOUD
  • 13. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 13 › Institutional options – Shared Responsibility Model – Core Ministry Model > Investment coordination – Lead Ministry Model >Technical coordination – Administrative and Technical Coordination Model – Designated e-Development Agency Model > Holistic coordination › Trends in e-leadership institutional options Developing leadership & institutional capabilities
  • 14. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 14 › Political economy of digital transformation policy › Key regulatory components > Why, What, How and key regulatory approaches: – Market efficiency – Public Interest – Rights based – Networked governance – Transformative › Key ICT Policy Issues Developing Enabling policies and regulation
  • 15. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 15 Key ICT policy issues ICT Supply Side Roll-out of ICT infrastructure Scarce Market Efficiency resource management 1. National Broadband Plans 2. Network Regulation 3. Spectrum Management New consumer expectations, value-chain shifts and new business models ICT empowerment for increased innovation and efficiency in industrial sectors ICT Demand Side Privacy Protection 5. Media & Content Regulation 4. Industrial Internet / Internet of things 6. Data Protection Horizontal Frameworks Impacting ICT supply and demand Market access, Digital Services, Cross Border Data Flows, Meta Regulation Investment Incentives, Licensing, Diffusion 7. Internet governance 8. Trade Policies 9. IPR
  • 16. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 16 › Developing, formulating and implementing national broadband plans – Supply side policies – Demand side policies › Sustainable policy response to key ICT policy issues – Sector regulation › Integrating national broadband plans with national digital economy strategies – Natural component in the national digital transformation agenda Developing high quality broadband and IT infrastructure
  • 17. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 17 › Commit to holistic, long term transformative strategy › Leverage stakeholder engagement › Tap synergies, exploit supply and demand side synergies › Attend to soft infrastructure, leadership, policies and institutions › Emphasize digital diffusion › Balance strategic direction with local initiative › Enable change, innovation and learning › Monitor, Evaluate Adapt The lessons so far
  • 18. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 18 What kind of transformation? › Transforming government › Transforming key service sectors Two CASE STUDIES > focusing on Government
  • 19. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 19 › Increasing budget shortfalls › Rising public expectations for public services › Growing inequalities › Access to knowledge & opportunities › Managing public trust › National competitiveness Transforming government
  • 20. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 20 Societal opportunities “Adaptable urban environment responding to changing demand and more efficiently utilize infrastructure.“ “Engaged community, pro-active governance and efficient use of shared resources“ “Global understanding and opening of arenas with increased global inclusion and diversity“ “Effective markets, more flexible financing models for entrepreneurship and innovation“ “Intensified knowledge creation and realizing of life long learning paradigm“ “Proactive improvement of quality of life and more efficient health care “ “Behavior stimuli that reduces and controls usage in balance with supply“ “Shorter distance between producer and user more resource efficient consumption patterns, “
  • 21. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 21 › E-Government – Participation – Production – Information › Leverage Mobile > M-Government › Cloud, Big Data, Analytics › Open Government Data Enabling government transformation Source: eDemocracy & eGovernment, Stages of a Democratic Knowledge Society, Meier 2012.
  • 22. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 22 › At the core of effective and sustained digital transformation is the institutional and societal mastery of innovations in technology and social processes that cause deep socio-technical change. › Most countries are still at early stages of their transformation journey, and have much to learn from within, from each other, and particularly from the pioneers. A final word
  • 23. TRANSFORMING TO A NETWORKED SOCIETY GUIDE FOR POLICY MAKERS | Public | © Ericsson AB 2014 | 2014-10-21 | Page 23