Troux 2014 - Apptio Keynote "Turning IT Investments Into Business Outcomes"

Editor's Notes

• #3: ----- Meeting Notes (2/12/14 16:49) -----This should be portable media player.Make this slide build
• #5: For CIOs: I’ve heard repeatedly from my CIO colleagues that, unlike their counterparts across the business (finance, marketing, sales, ops, etc.), CIOs have a harder time demonstrating business value. Why is that? CIOs are mired with complexity and ambiguous methods for measuring value. (share insights: e.g. bad tools, ambiguity, hard to measure, etc.)
• #10: For CIOs: I’ve heard repeatedly from my CIO colleagues that, unlike their counterparts across the business (finance, marketing, sales, ops, etc.), CIOs have a harder time demonstrating business value. Why is that? CIOs are mired with complexity and ambiguous methods for measuring value. (share insights: e.g. bad tools, ambiguity, hard to measure, etc.)
• #13: Notes on Board Members:All are current Apptio customers except Tom Murphy, Phuong Tram, Robert Webb and Carol Zierhoffer (and Sunny, of course)Tom has been a customer of Apptio twice: first while CIO of AmerisourceBergen and second while CIO of DaVita.Robert was a customer while he was the CIO of Hilton Worldwide. His former employers where he held CIO positions, Equifax and GE, are both Apptio customers (but after Rob’s departure).Carol was a customer while she was the CIO of Xerox.
• #16: Notes on Board Members:All are current Apptio customers except Tom Murphy, Phuong Tram, Robert Webb and Carol Zierhoffer (and Sunny, of course)Tom has been a customer of Apptio twice: first while CIO of AmerisourceBergen and second while CIO of DaVita.Robert was a customer while he was the CIO of Hilton Worldwide. His former employers where he held CIO positions, Equifax and GE, are both Apptio customers (but after Rob’s departure).Carol was a customer while she was the CIO of Xerox.
• #18: Apptio’s cost model, developed in conjunction and with the support of the TBM council describes the optimal method of analyzing and understanding the flow of cost throughout the IT organizationThe model is divided into three layers, each with elements and views specific to a core audience:FinanceITBusiness
• #19: The Finance view allows analysis of all costs including actual, budget and/or forecasted costs for all IT cost centersCost centers are then aligned to a standardized set of cost pools to make the up the fundamental elements of our model
• #20: In the IT layer, the foundational costs aligned in the first phase of the model are mapped to a standard taxonomy of IT resources – the ApptioTBM Unified Model (ATUM). The level enables the first layer of unit costing, benchmarking and other comparisonsThese resources are then split into projects aimed at creating or improving services, or technology services – the building blocks provided to business service owners
• #21: At the top of the model, the business view describes services and capabilities that are developed in close collaboration with business partners.While services support business processes, these services are then combined into business capabilities that drive specific business outcomes.