True Stories from Buy Desk Warriors - Learn Tried and True Methods for Implementing a Buy Desk
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The document discusses the implementation of a sourcing desk in procurement teams to enhance efficiency and drive strategic goals. It emphasizes the need to separate tactical execution from strategic tasks and presents case studies demonstrating success in scalability and cost savings. The proposed approach aims to improve collaboration, spend management, and overall business value for organizations.
True Stories from Buy Desk Warriors - Learn Tried and True Methods for Implementing a Buy Desk
- 1. True Stories from Sourcing Warriors: Learn Tried & True Methods for Implementing a Sourcing Desk David Gonzalez Director, Global Program Management & Solutions Denali
- 2. WNS.COM This presentation and any files attached and/or transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. No part of this presentation may be given, lent, resold, or disclosed to any unintended recipients or exploited for any commercial purposes. If you are not the intended recipient and you have received this presentation in error, please return this material to the sender immediately and forthwith delete and destroy the presentation including any copies thereof from your records. We hereby notify that disclosing, distributing, copying, reproducing, storing in a retrieval system, or transmitting in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, or taking any action in reliance on the contents of the presentation in its entirety or any part thereof is strictly prohibited without the prior written consent of WNS, such consent being given at the sole discretion of WNS. Any views or opinion expressed in this presentation are those of the author and do not necessarily represent that of WNS. WNS makes no representations and to the full extent permissible by applicable law, WNS disclaims any warranties of any kind, express or implied, including any warranty of merchantability, accuracy, fitness or applicability for a particular purpose, and non-infringement of third party rights, as to the information, content and materials. February 26th, 2019
- 3. 3 © Copyright 2019 WNS (Holdings) Ltd. All rights reserved EFFICIENCY REACH 1 EFFECTIVENESS2 3 Increase Spend Under Management Improve Stakeholder Alignment and Satisfaction Maximize Total Business Value Delivered Effective Spend & Contract Compliance Reduce Operating Costs Improve Speed & Cycle Times >80% 15% savings >20% 95% >80% >30% Best-in-Class Procurement teams measure their performance Global procurement teams are focused on maximizing value and driving impact for their company and business stakeholders
- 4. 4 © Copyright 2019 WNS (Holdings) Ltd. All rights reserved The traditional procurement operating model is inefficient and does not align well to achieve strategic goals for the organization Stakeholder collaboration Category strategy & planning Sourcing execution Contract negotiations Requisition to PO Invoice to payment Strategic Execution Transactional TACTICAL should be out-tasked to most efficient and effective team Transactional Execution TACTICAL 80% of time spend on these activities STRATEGIC 20% of time spent on these activities STRATEGIC Co-Ownership; spend 80% of time on these activities Strategic Current State Future State
- 5. 5 © Copyright 2019 WNS (Holdings) Ltd. All rights reserved To change the game, procurement teams needs to segment their work and separate tactical execution from strategic tasks to optimize delivery across the end-to-end process Source Develop Strategy Build Portfolio Contract Request & Order Invoice & Pay Category Management Source to Manage Req To Pay Manage Sourcing Execution Team (aka Sourcing Desk) Sourcing / RFP execution Contract authoring / negotiation Supplier management and performance optimization Transactional Execution Team Category Management Team Market, spend and business assessment Category strategy / plan development Proactive oversight of execution teams Requisition to PO management Order fulfilment; e-Catalog management Invoice processing / queries REACH Increase Strategic Approach to Spend Management EFFECTIVENESS Increase Savings, Business Value Delivered EFFICIENCY Increase Compliance, Drive Automation A centralized execution approach increases efficiency and effectiveness while creating bandwidth for strategic work.
- 6. 6 © Copyright 2019 WNS (Holdings) Ltd. All rights reserved Sourcing Desk – Guiding Principles: One Team | Robust Execution | Stakeholder Satisfaction Process People Technology One team focused on sourcing execution as primary role Centralized Team Align team by key spend categories Category Alignment Single point of contact thru sourcing process Minimize Handoffs Projects defined by complexity level: Simple, Standard or Complex Project Tiers Standard, repeatable sourcing process and methodology 6 Step Sourcing Process For key spend categories – include category strategy, preferred suppliers, etc. Category Playbooks Central intake for triage and project assignments Project Intake Library of RFx templates RFx Templates Key metrics such as project count, spend, savings, and cycle time Project Reporting Building a Sourcing Desk will increase efficiency and effectiveness while freeing bandwidth for Category Managers to focus on strategic activities
- 7. 7 © Copyright 2019 WNS (Holdings) Ltd. All rights reserved Client Case Study – Global Sourcing Execution Program Fortune500AthleticFootwear&ApparelManufacturer& Retailer CHALLENGE Scalability – Business is growing rapidly and Global Procurement organization has limited internal resources to support incoming demand and business requests RESULTS Since 2015 $1.8 B SPEND INFLUENCED ~1,000 PROJECTS $400 M TVC 91% C-SAT (AVG. SCORE) ~9.5 WEEKS (AVG. CYCLE TIME) 500+ biz stakeholders 30+ global offices supported SOLUTION Implemented a global Source-to-Contract execution team of 10 resources to provide on-demand support across client’s three major business operation centers
- 8. 8 © Copyright 2019 WNS (Holdings) Ltd. All rights reserved Client Case Study – Global Sourcing Support Program Fortune500 Coffee,Beverage, and Food RetailChain CHALLENGE Cost Savings – As business expanded globally, Global Sourcing was pressured to deliver cost savings to help fuel their growth. Global Sourcing was limited on internal resources to achieve their annual savings target. RESULTS Year 2 SOLUTION Implemented a flexible, onsite team comprised of 14 resources to provide market intelligence, analytics, sourcing execution and end-to-end strategic sourcing $650 M SPEND INFLUENCED $25 M SAVINGS REALIZED 87 PROJECTS COMPLETED 40+ PARTNERS SUPPORTED
- 9. 9 © Copyright 2019 WNS (Holdings) Ltd. All rights reserved
- 10. Thank You! David Gonzalez| David.Gonzalez@wns.com