Mini-guide What's Interesting - eCairn
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This document discusses using social media monitoring tools to understand customer conversations and insights for your business. It recommends tracking how much you learn from listening to your community over time using tools to measure interesting conversations and topics. It also suggests exporting graphs and filtering by topic area to focus on key customer discussions.
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Mini-guide What's Interesting - eCairn
- 1. Understand the degree to which you find insights in your community for your business, brands or products. The volume of conversations you found interesting and shared with others. By measuring overtime: Using the « What's interesting » module
- 2. Social media is a 2-way street. Track how much learning you get by listening to your community. Tip : Right-click on the mouse to export this graph
- 3. Select the filter corresponding to the topic you want to focus on or leave it as « All ». All Android iPhone BlackBerry Symbian ..... Android Quick Configuration Tool