Tutorial recommender systems

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Tutorial: Recommender Systems
International Joint Conference on Artificial Intelligence
Beijing, August 4, 2013
Dietmar Jannach
TU Dortmund
Gerhard Friedrich
Alpen-Adria Universität Klagenfurt

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© Dietmar Jannach, Markus Zanker and Gerhard Friedrich

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Recommender Systems
 Application areas

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In the Social Web

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Even more …
 Personalized search
 "Computational advertising"

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About the speakers
 Gerhard Friedrich
– Professor at University Klagenfurt, Austria
 Dietmar Jannach
– Professor at TU Dortmund, Germany
 Research background and interests
– Application of Intelligent Systems technology in business
 Recommender systems implementation & evaluation
 Product configuration systems
 Web mining
 Operations research

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Agenda
 What are recommender systems for?
– Introduction
 How do they work (Part I) ?
– Collaborative Filtering
 How to measure their success?
– Evaluation techniques
 How do they work (Part II) ?
– Content-based Filtering
– Knowledge-Based Recommendations
– Hybridization Strategies
 Advanced topics
– Explanations
– Human decision making

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Why using Recommender Systems?
 Value for the customer
– Find things that are interesting
– Narrow down the set of choices
– Help me explore the space of options
– Discover new things
– Entertainment
– …
 Value for the provider
– Additional and probably unique personalized service for the customer
– Increase trust and customer loyalty
– Increase sales, click trough rates, conversion etc.
– Opportunities for promotion, persuasion
– Obtain more knowledge about customers
– …

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Real-world check
 Myths from industry
– Amazon.com generates X percent of their sales through the recommendation
lists (30 < X < 70)
– Netflix (DVD rental and movie streaming) generates X percent of their sales
through the recommendation lists (30 < X < 70)
 There must be some value in it
– See recommendation of groups, jobs or people on LinkedIn
– Friend recommendation and ad personalization on Facebook
– Song recommendation at last.fm
– News recommendation at Forbes.com (plus 37% CTR)
 Academia
– A few studies exist that show the effect
 increased sales, changes in sales behavior

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Problem domain
 Recommendation systems (RS) help to match users with items
– Ease information overload
– Sales assistance (guidance, advisory, persuasion,…)
RS are software agents that elicit the interests and preferences of individual
consumers […] and make recommendations accordingly.
They have the potential to support and improve the quality of the
decisions consumers make while searching for and selecting products online.
» [Xiao & Benbasat, MISQ, 2007]
 Different system designs / paradigms
– Based on availability of exploitable data
– Implicit and explicit user feedback
– Domain characteristics

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Recommender systems
 RS seen as a function [AT05]
 Given:
– User model (e.g. ratings, preferences, demographics, situational context)
– Items (with or without description of item characteristics)
 Find:
– Relevance score. Used for ranking.
 Finally:
– Recommend items that are assumed to be relevant
 But:
– Remember that relevance might be context-dependent
– Characteristics of the list itself might be important (diversity)

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Paradigms of recommender systems
Recommender systems reduce
information overload by estimating
relevance

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Personalized recommendations

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Collaborative: "Tell me what's popular
among my peers"

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Content-based: "Show me more of the
same what I've liked"

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Knowledge-based: "Tell me what fits
based on my needs"

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Hybrid: combinations of various inputs
and/or composition of different
mechanism

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Recommender systems: basic techniques
Pros Cons
Collaborative No knowledge-
engineering effort,
serendipity of results,
learns market segments
Requires some form of rating
feedback, cold start for new users
and new items
Content-based No community required,
comparison between
items possible
Content descriptions necessary,
cold start for new users, no
surprises
Knowledge-based Deterministic
recommendations,
assured quality, no cold-
start, can resemble sales
dialogue
Knowledge engineering effort to
bootstrap, basically static, does
not react to short-term trends

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Collaborative Filtering (CF)
 The most prominent approach to generate recommendations
– used by large, commercial e-commerce sites
– well-understood, various algorithms and variations exist
– applicable in many domains (book, movies, DVDs, ..)
 Approach
– use the "wisdom of the crowd" to recommend items
 Basic assumption and idea
– Users give ratings to catalog items (implicitly or explicitly)
– Customers who had similar tastes in the past, will have similar tastes in the
future

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1992: Using collaborative filtering to weave an information
tapestry, D. Goldberg et al., Communications of the ACM
 Basic idea: "Eager readers read all docs immediately, casual readers wait
for the eager readers to annotate"
 Experimental mail system at Xerox Parc that records reactions of users
when reading a mail
 Users are provided with personalized mailing list filters instead of being
forced to subscribe
– Content-based filters (topics, from/to/subject…)
– Collaborative filters
 E.g. Mails to [all] which were replied by [John Doe] and which received
positive ratings from [X] and [Y].

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1994: GroupLens: an open architecture for collaborative filtering of
netnews, P. Resnick et al., ACM CSCW
 Tapestry system does not aggregate ratings and requires knowing each
other
 Basic idea: "People who agreed in their subjective evaluations in the
past are likely to agree again in the future"
 Builds on newsgroup browsers with rating functionality

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User-based nearest-neighbor collaborative filtering (1)
 The basic technique:
– Given an "active user" (Alice) and an item I not yet seen by Alice
– The goal is to estimate Alice's rating for this item, e.g., by
 find a set of users (peers) who liked the same items as Alice in the past and
who have rated item I
 use, e.g. the average of their ratings to predict, if Alice will like item I
 do this for all items Alice has not seen and recommend the best-rated
Item1 Item2 Item3 Item4 Item5
Alice 5 3 4 4 ?
User1 3 1 2 3 3
User2 4 3 4 3 5
User3 3 3 1 5 4
User4 1 5 5 2 1

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User-based nearest-neighbor collaborative filtering (2)
 Some first questions
– How do we measure similarity?
– How many neighbors should we consider?
– How do we generate a prediction from the neighbors' ratings?
Alice 5 3 4 4 ?
User1 3 1 2 3 3
User2 4 3 4 3 5
User3 3 3 1 5 4
User4 1 5 5 2 1

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Measuring user similarity
 A popular similarity measure in user-based CF: Pearson correlation
a, b : users
ra,p : rating of user a for item p
P : set of items, rated both by a and b
Possible similarity values between -1 and 1; = user's average ratings
Alice 5 3 4 4 ?
User1 3 1 2 3 3
User2 4 3 4 3 5
User3 3 3 1 5 4
User4 1 5 5 2 1
sim = 0,85
sim = 0,70
sim = -0,79
𝒓 𝒂, 𝒓 𝒃

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Pearson correlation
 Takes differences in rating behavior into account
 Works well in usual domains, compared with alternative measures
– such as cosine similarity
0
1
2
3
4
5
6
Item1 Item2 Item3 Item4
Ratings
Alice
User1
User4

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Making predictions
 A common prediction function:
 Calculate, whether the neighbors' ratings for the unseen item i are higher
or lower than their average
 Combine the rating differences – use the similarity as a weight
 Add/subtract the neighbors' bias from the active user's average and use
this as a prediction

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Making recommendations
 Making predictions is typically not the ultimate goal
 Usual approach (in academia)
– Rank items based on their predicted ratings
 However
– This might lead to the inclusion of (only) niche items
– In practice also: Take item popularity into account
 Approaches
– "Learning to rank"
 Optimize according to a given rank evaluation metric (see later)

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Improving the metrics / prediction function
 Not all neighbor ratings might be equally "valuable"
– Agreement on commonly liked items is not so informative as agreement on
controversial items
– Possible solution: Give more weight to items that have a higher variance
 Value of number of co-rated items
– Use "significance weighting", by e.g., linearly reducing the weight when the
number of co-rated items is low
 Case amplification
– Intuition: Give more weight to "very similar" neighbors, i.e., where the
similarity value is close to 1.
 Neighborhood selection
– Use similarity threshold or fixed number of neighbors

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Memory-based and model-based approaches
 User-based CF is said to be "memory-based"
– the rating matrix is directly used to find neighbors / make predictions
– does not scale for most real-world scenarios
– large e-commerce sites have tens of millions of customers and millions of
items
 Model-based approaches
– based on an offline pre-processing or "model-learning" phase
– at run-time, only the learned model is used to make predictions
– models are updated / re-trained periodically
– large variety of techniques used
– model-building and updating can be computationally expensive

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2001: Item-based collaborative filtering recommendation algorithms, B.
Sarwar et al., WWW 2001
 Scalability issues arise with U2U if many more users than items
(m >> n , m = |users|, n = |items|)
– e.g. Amazon.com
– Space complexity O(m2) when pre-computed
– Time complexity for computing Pearson O(m2n)
 High sparsity leads to few common ratings between two users
 Basic idea: "Item-based CF exploits relationships between items first,
instead of relationships between users"

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Item-based collaborative filtering
 Basic idea:
– Use the similarity between items (and not users) to make predictions
 Example:
– Look for items that are similar to Item5
– Take Alice's ratings for these items to predict the rating for Item5
Alice 5 3 4 4 ?
User1 3 1 2 3 3
User2 4 3 4 3 5
User3 3 3 1 5 4
User4 1 5 5 2 1

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The cosine similarity measure
 Produces better results in item-to-item filtering
– for some datasets, no consistent picture in literature
 Ratings are seen as vector in n-dimensional space
 Similarity is calculated based on the angle between the vectors
 Adjusted cosine similarity
– take average user ratings into account, transform the original ratings
– U: set of users who have rated both items a and b

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Pre-processing for item-based filtering
 Item-based filtering does not solve the scalability problem itself
 Pre-processing approach by Amazon.com (in 2003)
– Calculate all pair-wise item similarities in advance
– The neighborhood to be used at run-time is typically rather small, because
only items are taken into account which the user has rated
– Item similarities are supposed to be more stable than user similarities
 Memory requirements
– Up to N2 pair-wise similarities to be memorized (N = number of items) in
theory
– In practice, this is significantly lower (items with no co-ratings)
– Further reductions possible
 Minimum threshold for co-ratings (items, which are rated at least by n users)
 Limit the size of the neighborhood (might affect recommendation accuracy)

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More on ratings
 Pure CF-based systems only rely on the rating matrix
 Explicit ratings
– Most commonly used (1 to 5, 1 to 7 Likert response scales)
– Research topics
 "Optimal" granularity of scale; indication that 10-point scale is better accepted in
movie domain
 Multidimensional ratings (multiple ratings per movie)
– Challenge
 Users not always willing to rate many items; sparse rating matrices
 How to stimulate users to rate more items?
 Implicit ratings
– clicks, page views, time spent on some page, demo downloads …
– Can be used in addition to explicit ones; question of correctness of interpretation

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Data sparsity problems
 Cold start problem
– How to recommend new items? What to recommend to new users?
 Straightforward approaches
– Ask/force users to rate a set of items
– Use another method (e.g., content-based, demographic or simply non-
personalized) in the initial phase
 Alternatives
– Use better algorithms (beyond nearest-neighbor approaches)
– Example:
 In nearest-neighbor approaches, the set of sufficiently similar neighbors might
be to small to make good predictions
 Assume "transitivity" of neighborhoods

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Example algorithms for sparse datasets
 Recursive CF
– Assume there is a very close neighbor n of u who however has not rated the
target item i yet.
– Idea:
 Apply CF-method recursively and predict a rating for item i for the neighbor
 Use this predicted rating instead of the rating of a more distant direct
neighbor
Alice 5 3 4 4 ?
User1 3 1 2 3 ?
User2 4 3 4 3 5
User3 3 3 1 5 4
User4 1 5 5 2 1
sim = 0,85
Predict
rating for
User1

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Graph-based methods
 "Spreading activation" (sketch)
– Idea: Use paths of lengths > 3
to recommend items
– Length 3: Recommend Item3 to User1
– Length 5: Item1 also recommendable

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More model-based approaches
 Plethora of different techniques proposed in the last years, e.g.,
– Matrix factorization techniques, statistics
 singular value decomposition, principal component analysis
– Association rule mining
 compare: shopping basket analysis
– Probabilistic models
 clustering models, Bayesian networks, probabilistic Latent Semantic Analysis
– Various other machine learning approaches
 Costs of pre-processing
– Usually not discussed
– Incremental updates possible?

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2000: Application of Dimensionality Reduction in
Recommender System, B. Sarwar et al., WebKDD Workshop
 Basic idea: Trade more complex offline model building for faster online
prediction generation
 Singular Value Decomposition for dimensionality reduction of rating
matrices
– Captures important factors/aspects and their weights in the data
– factors can be genre, actors but also non-understandable ones
– Assumption that k dimensions capture the signals and filter out noise (K = 20 to 100)
 Constant time to make recommendations
 Approach also popular in IR (Latent Semantic Indexing), data
compression, …

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A picture says …
-1
-0.8
-0.6
-0.4
-0.2
0
0.2
0.4
0.6
0.8
1
-1 -0.8 -0.6 -0.4 -0.2 0 0.2 0.4 0.6 0.8 1
Bob
Mary
Alice
Sue

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Matrix factorization
Vk
T
Dim1 -0.44 -0.57 0.06 0.38 0.57
Dim2 0.58 -0.66 0.26 0.18 -0.36
Uk Dim1 Dim2
Alice 0.47 -0.30
Bob -0.44 0.23
Mary 0.70 -0.06
Sue 0.31 0.93 Dim1 Dim2
Dim1 5.63 0
Dim2 0 3.23
T
kkkk VUM 
k
• SVD:
• Prediction:
= 3 + 0.84 = 3.84
)()(ˆ EPLVAliceUrr T
kkkuui 

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Association rule mining
 Commonly used for shopping behavior analysis
– aims at detection of rules such as
"If a customer purchases baby-food then he also buys diapers
in 70% of the cases"
 Association rule mining algorithms
– can detect rules of the form X => Y (e.g., baby-food => diapers) from a set of
sales transactions D = {t1, t2, … tn}
– measure of quality: support, confidence

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Probabilistic methods
 Basic idea (simplistic version for illustration):
– given the user/item rating matrix
– determine the probability that user Alice will like an item i
– base the recommendation on such these probabilities
 Calculation of rating probabilities based on Bayes Theorem
– How probable is rating value "1" for Item5 given Alice's previous ratings?
– Corresponds to conditional probability P(Item5=1 | X), where
 X = Alice's previous ratings = (Item1 =1, Item2=3, Item3= … )
– Can be estimated based on Bayes' Theorem
 Usually more sophisticated methods used
– Clustering
– pLSA …

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2008: Factorization meets the neighborhood: a multifaceted collaborative
filtering model, Y. Koren, ACM SIGKDD
 Stimulated by work on Netflix competition
– Prize of $1,000,000 for accuracy improvement of 10% RMSE
compared to own Cinematch system
– Very large dataset (~100M ratings, ~480K users , ~18K
movies)
– Last ratings/user withheld (set K)
 Root mean squared error metric optimized to
0.8567
K
rr
RMSE
Kiu
uiui

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
),(
2
)ˆ(

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 Merges neighborhood models with latent factor models
 Latent factor models
– good to capture weak signals in the overall data
 Neighborhood models
– good at detecting strong relationships between close items
 Combination in one prediction single function
– Local search method such as stochastic gradient descent to determine
parameters
– Add penalty for high values to avoid over-fitting
2008: Factorization meets the neighborhood: a multifaceted collaborative
filtering model, Y. Koren, ACM SIGKDD


Kiu
iuiui
T
uiuui
bqp
bbqpqpbbr
),(
22222
,,
)()(min
***

i
T
uiuui qpbbr  ˆ

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Summarizing recent methods
 Recommendation is concerned with learning from noisy observations
(x, y), where
has to be determined such that
is minimal.
 A variety of different learning strategies have been applied trying to
estimate f(x)
– Non parametric neighborhood models
– MF models, SVMs, Neural Networks, Bayesian Networks,…
yxf ˆ)( 
 
y
yy
ˆ
2
)ˆ(

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Collaborative Filtering Issues
 Pros:
– well-understood, works well in some domains, no knowledge engineering required
 Cons:
– requires user community, sparsity problems, no integration of other knowledge sources,
no explanation of results
 What is the best CF method?
– In which situation and which domain? Inconsistent findings; always the same domains
and data sets; differences between methods are often very small (1/100)
 How to evaluate the prediction quality?
– MAE / RMSE: What does an MAE of 0.7 actually mean?
– Serendipity: Not yet fully understood
 What about multi-dimensional ratings?

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 One Recommender Systems research question
– What should be in that list?
Recommender Systems in e-Commerce

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 Another question both in research and practice
– How do we know that these are good
recommendations?

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 This might lead to …
– What is a good recommendation?
– What is a good recommendation strategy?
– What is a good recommendation strategy for my
business?
We hope you will buy also …These have been in stock for quite a while now …

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 Total sales numbers
 Promotion of certain items
 …
 Click-through-rates
 Interactivity on platform
 …
 Customer return rates
 Customer satisfaction and loyalty
What is a good recommendation?
What are the measures in practice?

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Purpose and success criteria (1)
Different perspectives/aspects
– Depends on domain and purpose
– No holistic evaluation scenario exists
 Retrieval perspective
– Reduce search costs
– Provide "correct" proposals
– Assumption: Users know in advance what they want
 Recommendation perspective
– Serendipity – identify items from the Long Tail
– Users did not know about existence

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When does a RS do its job well?
 "Recommend widely
unknown items that
users might actually
like!"
 20% of items
accumulate 74% of all
positive ratings
Recommend items
from the long tail

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Purpose and success criteria (2)
 Prediction perspective
– Predict to what degree users like an item
– Most popular evaluation scenario in research
 Interaction perspective
– Give users a "good feeling"
– Educate users about the product domain
– Convince/persuade users - explain
 Finally, conversion perspective
– Commercial situations
– Increase "hit", "clickthrough", "lookers to bookers" rates
– Optimize sales margins and profit

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 Test with real users
– A/B tests
– Example measures: sales increase, click through rates
 Laboratory studies
– Controlled experiments
– Example measures: satisfaction with the system (questionnaires)
 Offline experiments
– Based on historical data
– Example measures: prediction accuracy, coverage
How do we as researchers
know?

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Empirical research
 Characterizing dimensions:
– Who is the subject that is in the focus of research?
– What research methods are applied?
– In which setting does the research take place?
Subject Online customers, students, historical online
sessions, computers, …
Research method Experiments, quasi-experiments, non-experimental
research
Setting Lab, real-world scenarios

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Research methods
 Experimental vs. non-experimental (observational) research methods
– Experiment (test, trial):
 "An experiment is a study in which at least one variable is manipulated and
units are randomly assigned to different levels or categories of manipulated
variable(s)."
 Units: users, historic sessions, …
 Manipulated variable: type of RS, groups of recommended items,
explanation strategies …
 Categories of manipulated variable(s): content-based RS, collaborative RS

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Experiment designs

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Evaluation in information retrieval (IR)
 Recommendation is viewed as information retrieval task:
– Retrieve (recommend) all items which are predicted to be "good" or
"relevant".
 Common protocol :
– Hide some items with known ground truth
– Rank items or predict ratings -> Count -> Cross-validate
 Ground truth established by human domain experts
Reality
Actually Good Actually Bad
Prediction
Rated
Good
True Positive (tp) False Positive (fp)
Rated
Bad
False Negative (fn) True Negative (tn)

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Metrics: Precision and Recall
 Precision: a measure of exactness, determines the fraction of relevant
items retrieved out of all items retrieved
– E.g. the proportion of recommended movies that are actually good
 Recall: a measure of completeness, determines the fraction of relevant
items retrieved out of all relevant items
– E.g. the proportion of all good movies recommended

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Dilemma of IR measures in RS
 IR measures are frequently applied, however:
 Ground truth for most items actually unknown
 What is a relevant item?
 Different ways of measuring precision possible
 Results from offline experimentation may have limited predictive power for
online user behavior.

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 Rank Score extends recall and precision to take the positions of correct
items in a ranked list into account
– Particularly important in recommender systems as lower ranked items may be
overlooked by users
– Learning-to-rank: Optimize models for such measures (e.g., AUC)
Metrics: Rank Score – position matters
Actually good
Item 237
Item 899
Recommended
(predicted as good)
Item 345
Item 237
Item 187
For a user:
hit

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Accuracy measures
 Datasets with items rated by users
– MovieLens datasets 100K-10M ratings
– Netflix 100M ratings
 Historic user ratings constitute ground truth
 Metrics measure error rate
– Mean Absolute Error (MAE) computes the deviation between
predicted ratings and actual ratings
– Root Mean Square Error (RMSE) is similar to MAE, but places
more emphasis on larger deviation

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Offline experimentation example
 Netflix competition
– Web-based movie rental
– Prize of $1,000,000 for accuracy improvement (RMSE) of 10% compared to own
Cinematch system.
 Historical dataset
– ~480K users rated ~18K movies on a scale of 1 to 5 (~100M ratings)
– Last 9 ratings/user withheld
 Probe set – for teams for evaluation
 Quiz set – evaluates teams’ submissions for leaderboard
 Test set – used by Netflix to determine winner
 Today
– Rating prediction only seen as an additional input into the recommendation process

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 Offline evaluation is the cheapest variant
– Still, gives us valuable insights
– and lets us compare our results (in theory)
 Dangers and trends:
– Domination of accuracy measures
– Focus on small set of domains (40% on movies in CS)
 Alternative and complementary measures:
– Diversity, Coverage, Novelty, Familiarity, Serendipity, Popularity,
Concentration effects (Long tail)
An imperfect world

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Online experimentation example
 Effectiveness of different algorithms for
recommending cell phone games
[Jannach, Hegelich 09]
 Involved 150,000 users on a commercial mobile
internet portal
 Comparison of recommender methods

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Details and results
 Recommender variants included:
– Item-based collaborative filtering
– SlopeOne (also collaborative filtering)
– Content-based recommendation
– Hybrid recommendation
– Top-rated items
– Top-sellers
 Findings:
– Personalized methods increased sales up to 3.6% compared to non-
personalized
– Choice of recommendation algorithm depends on user situation
(e.g. avoid content-based RS in post-sales situation)
} non-personalized

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Non-experimental research
 Quasi-experiments
– Lack random assignments of units to different treatments
 Non-experimental / observational research
– Surveys / Questionnaires
– Longitudinal research
 Observations over long period of time
 E.g. customer life-time value, returning customers
– Case studies
– Focus group
 Interviews
 Think-aloud protocols

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Quasi-experimental
 SkiMatcher Resort Finder introduced by Ski-Europe.com to provide users
with recommendations based on their preferences
 Conversational RS
– question and answer dialog
– matching of user preferences with knowledge base
 Delgado and Davidson evaluated the
effectiveness of the recommender over a
4 month period in 2001
– Classified as a quasi-experiment
as users decide for themselves if they
want to use the recommender or not

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SkiMatcher Results
July August September October
Unique Visitors 10,714 15,560 18,317 24,416
• SkiMatcher Users 1,027 1,673 1,878 2,558
• Non-SkiMatcher Users 9,687 13,887 16,439 21,858
Requests for Proposals 272 506 445 641
• SkiMatcher Users 75 143 161 229
• Non-SkiMatcher Users 197 363 284 412
Conversion 2.54% 3.25% 2.43% 2.63%
• SkiMatcher Users 7.30% 8.55% 8.57% 8.95%
• Non-SkiMatcher Users 2.03% 2.61% 1.73% 1.88%
Increase in Conversion 359% 327% 496% 475%
[Delgado and Davidson, ENTER 2002]

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Interpreting the Results
 The nature of this research design means that questions of causality
cannot be answered (lack of random assignments), such as
– Are users of the recommender systems more likely convert?
– Does the recommender system itself cause users to convert?
Some hidden exogenous variable might influence the choice of using RS as well
as conversion.
 However, significant correlation between using the recommender
system and making a request for a proposal
 Size of effect has been replicated in other domains
– Tourism [Jannach et al., JITT 2009]
– Electronic consumer products

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Observational research
 Increased demand in niches/long tail products
– Ex-post from web shop data [Zanker et al., EC-Web, 2006]

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What is popular?
 User-centric evaluation / User studies
– Increased interest in recent years
– Various numbers of workshops
From: Jannach et al., Proceedings
EC-Web 2012

- 77 -
What are the next topics?
 Two additional major paradigms of recommender systems
– Content-based
– Knowledge-based
 Hybridization: take the best of different paradigms
 Advanced topics: recommender systems are about human decision making

- 78 -

- 79 -
Content-based recommendation
 Collaborative filtering does NOT require any information about the items,
 However, it might be reasonable to exploit such information
 E.g. recommend fantasy novels to people who liked fantasy novels in the past
 What do we need:
 Some information about the available items such as the genre ("content")
 Some sort of user profile describing what the user likes (the preferences)
 The task:
 Learn user preferences
 Locate/recommend items that are "similar" to the user preferences

- 80 -
Content-based: "Show me more of the
same what I've liked"

- 81 -
What is the "content"?
 The genre is actually not part of the content of a book
 Most CB-recommendation methods originate from Information Retrieval
(IR) field:
– The item descriptions are usually automatically extracted (important words)
– Goal is to find and rank interesting text documents (news articles, web pages)
 Here:
– Classical IR-based methods based on keywords
– No expert recommendation knowledge involved
– User profile (preferences) are rather learned than explicitly elicited

- 82 -
Content representation and item similarities
 Simple approach
– Compute the similarity of an unseen item with the user profile based on the
keyword overlap (e.g. using the Dice coefficient)
– sim(bi, bj) =
2 ∗|𝑘𝑒𝑦𝑤𝑜𝑟𝑑𝑠 𝑏𝑖
∩𝑘𝑒𝑦𝑤𝑜𝑟𝑑𝑠 𝑏 𝑗
|
𝑘𝑒𝑦𝑤𝑜𝑟𝑑𝑠 𝑏𝑖
+|𝑘𝑒𝑦𝑤𝑜𝑟𝑑𝑠 𝑏 𝑗
|

- 83 -
Term-Frequency - Inverse Document Frequency (TF-IDF)
 Simple keyword representation has its problems
– In particular when automatically extracted because
 Not every word has similar importance
 Longer documents have a higher chance to have an overlap with the user profile
 Standard measure: TF-IDF
– Encodes text documents as weighted term vector
– TF: Measures, how often a term appears (density in a document)
 Assuming that important terms appear more often
 Normalization has to be done in order to take document length into account
– IDF: Aims to reduce the weight of terms that appear in all documents

- 84 -
TF-IDF
 Compute the overall importance of keywords
– Given a keyword i and a document j
TF-IDF (i,j) = TF(i,j) * IDF(i)
 Term frequency (TF)
– Let freq(i,j) number of occurrences of keyword i in document j
– Let maxOthers(i,j) denote the highest number of occurrences of another
keyword of j
– 𝑇𝐹 𝑖, 𝑗 =
𝑓𝑟𝑒𝑞(𝑖,𝑗)
𝑚𝑎𝑥𝑂𝑡ℎ𝑒𝑟𝑠(𝑖,𝑗)
 Inverse Document Frequency (IDF)
– N: number of all recommendable documents
– n(i): number of documents in which keyword i appears
– 𝐼𝐷𝐹(𝑖) = 𝑙𝑜𝑔
𝑁
𝑛(𝑖)

- 85 -
Example TF-IDF representation
Figure taken from http://informationretrieval.org

- 86 -
More on the vector space model
 Vectors are usually long and sparse
 Improvements
– Remove stop words ("a", "the", ..)
– Use stemming
– Size cut-offs (only use top n most representative words, e.g. around 100)
– Use additional knowledge, use more elaborate methods for feature selection
– Detection of phrases as terms (such as United Nations)
 Limitations
– Semantic meaning remains unknown
– Example: usage of a word in a negative context
 "there is nothing on the menu that a vegetarian would like.."
 Usual similarity metric to compare vectors: Cosine similarity (angle)

- 87 -
Recommending items
 Simple method: nearest neighbors
– Given a set of documents D already rated by the user (like/dislike)
 Find the n nearest neighbors of a not-yet-seen item i in D
 Take these ratings to predict a rating/vote for i
 (Variations: neighborhood size, lower/upper similarity thresholds)
 Query-based retrieval: Rocchio's method
– The SMART System: Users are allowed to rate (relevant/irrelevant) retrieved
documents (feedback)
– The system then learns a prototype of relevant/irrelevant documents
– Queries are then automatically extended with additional terms/weight of
relevant documents

- 88 -
Rocchio details
 Document collections D+ and D-
 , ,  used to fine-tune
the feedback
 often only positive feedback
is used

- 89 -
Probabilistic methods
 Recommendation as classical text classification problem
– Long history of using probabilistic methods
 Simple approach:
 2 classes: like/dislike
 Simple Boolean document representation
 Calculate probability that document is liked/disliked based on Bayes theorem
Remember:
P(Label=1|X)=
k*P(X|Label=1) * P(Label=1)

- 90 -
Improvements
 Side note: Conditional independence of events does in fact not hold
– “New”/ “York“ and “Hong” / “Kong"
– Still, good accuracy can be achieved
 Boolean representation simplistic
– Keyword counts lost
 More elaborate probabilistic methods
– E.g. estimate probability of term v occurring in a document of class C by
relative frequency of v in all documents of the class
 Other linear classification algorithms (machine learning) can be used
– Support Vector Machines, ..

- 91 -
Limitations of content-based recommendation methods
 Keywords alone may not be sufficient to judge quality/relevance of a
document or web page
 Up-to-dateness, usability, aesthetics, writing style
 Content may also be limited / too short
 Content may not be automatically extractable (multimedia)
 Ramp-up phase required
 Some training data is still required
 Web 2.0: Use other sources to learn the user preferences
 Overspecialization
 Algorithms tend to propose "more of the same"
 E.g. too similar news items

- 92 -

- 93 -
Why do we need knowledge-based recommendation?
 Products with low number of available ratings
 Time span plays an important role
– Five-year-old ratings for computers
– User lifestyle or family situation changes
 Customers want to define their requirements explicitly
– “The color of the car should be black"

- 94 -
Knowledge-based recommendation
Knowledge-based: "Tell me what fits
based on my needs"

- 95 -
Knowledge-based recommendation I
 Explicit domain knowledge
– Sales knowledge elicitation from domain experts
– System mimics the behavior of experienced sales assistant
– Best-practice sales interactions
– Can guarantee “correct” recommendations (determinism) with respect to
expert knowledge
 Conversational interaction strategy
– Opposed to one-shot interaction
– Elicitation of user requirements
– Transfer of product knowledge (“educating users”)

- 96 -
Knowledge-Based Recommendation II
 Different views on “knowledge”
– Similarity functions
 Determine matching degree between query and item (case-based RS)
– Utility-based RS
 E.g. MAUT – Multi-attribute utility theory
– Logic-based knowledge descriptions (from domain expert)
 E.g. Hard and soft constraints

- 97 -
Constraint-based recommendation I
 A knowledge-based RS formulated as constraint satisfaction problem
 Def.
– XI, XU: Variables describing items and user model with domain D
(e.g. lower focal length, purpose)
– KB: Knowledge base comprising constraints and domain restrictions
(e.g. IF purpose=“on travel” THEN lower focal length < 28mm)
– SRS: Specific requirements of a user (e.g. purpose = “on travel”)
– I: Product catalog (e.g. (id=1 ˄ lfl = 28mm) ˅ (id=2 ˄ lfl= 35mm) ˅ …)
 Solution: Assignment tuple assigning values to all variables XI
is satisfiable.
),,( IKBSRSDXXCSP UI 
 IKBSRSts ..


- 98 -
Item ranking
 Multi-Attribute Utility Theory (MAUT)
– Each item is evaluated according to a predefined set of dimensions that provide
an aggregated view on the basic item properties
 E.g. quality and economy are dimensions in the domain of digital cameras
id value quality economy
price ≤250
>250
5
10
10
5
mpix ≤8
>8
4
10
10
6
opt-zoom ≤9
>9
6
10
9
6
... ... ... ...

- 99 -
Customer-specific item utilities with MAUT
 Customer interests:
 Item utilities:
customer quality economy
Cu1 80% 20%
Cu2 40% 60%
quality economy utility: cu1 utility: cu2
P1 Σ(5,4,6,6,3,7,10) = 41 Σ (10,10,9,10,10,10,6) = 65 45.8 [8] 55.4 [6]
P2 Σ(5,4,6,6,10,10,8) = 49 Σ (10,10,9,10,7,8,10) = 64 52.0 [7] 58.0 [1]
P3 Σ(5,4,10,6,10,10,8) = 53 Σ (10,10,6,10,7,8,10) = 61 54.6 [5] 57.8 [2]
... ... ... ...
*
**
* **

- 100 -
Constraint-based recommendation II
 BUT: What if no solution exists?
– not satisfiable  debugging of knowledge base
– not satisfiable but
correct  debugging of user requirements
 Application of model-based diagnosis for debugging user
requirements
– Diagnoses: is satisfiable
– Repairs: is satisfiable
– Conflict sets: not satisfiable
IKBSRS 
IKB 
IKBSRS )(
IKBCSSRSCS  :
IKBSRS repair )(
IKB

- 101 -
Example: find minimal relaxations (minimal diagnoses)
User model (SRS)
R1 Motives Landscape
R2 Brand preference Canon
R3 Max. cost 350 EUR
Powershot XY
Brand Canon
Lower focal length 35
Upper focal length 140
Price 420 EUR
Lumix
Brand Panasonic
Lower focal length 28
Upper focal length 112
Price 319 EUR
LHS RHS
C1 TRUE Brand = Brand pref.
C2 Motives = Landscape Low. foc. Length =< 28
C3 TRUE Price =< Max. cost
Knowledge Base: Product catalogue:
Current user:
CS1
CS2
Diagnoses: }3,1{},2{ 21 RRR 

- 102 -
Ask user
 Computation of minimal revisions of requirements
– Do you want to relax your brand preference?
 Accept Panasonic instead of Canon brand
– Or is photographing landscapes with a wide-angle lens and maximum cost less
important?
 Lower focal length > 28mm and Price > 350 EUR
– Optionally guided by some predefined weights or past community behavior
 Be aware of possible revisions (e.g. age, family status, …)

- 103 -
Constraint-based recommendation III
 More variants of recommendation task
– Customers maybe not know what they are seeking
– Find "diverse" sets of items
 Notion of similarity/dissimilarity
 Idea that users navigate a product space
 If recommendations are more diverse than users can navigate via critiques on
recommended "entry points" more efficiently (less steps of interaction)
– Bundling of recommendations
 Find item bundles that match together according to some knowledge
– E.g. travel packages, skin care treatments or financial portfolios
– RS for different item categories, CSP restricts configuring of bundles

- 104 -
Conversational strategies
 Process consisting of multiple
conversational moves
– Resembles natural sales interactions
– Not all user requirements known beforehand
– Customers are rarely satisfied with the initial
recommendations
 Different styles of preference elicitation:
– Free text query interface
– Asking technical/generic properties
– Images / inspiration
– Proposing and Critiquing

- 105 -
Example: adaptive strategy selection
 State model, different actions possible
– Propose item, ask user, relax/tighten result set,…
[Ricci et al., JITT, 2009]

- 106 -
Limitations of knowledge-based recommendation methods
 Cost of knowledge acquisition
– From domain experts
– From users
– Remedy: exploit web resources
 Accuracy of preference models
– Very fine granular preference models require many interaction cycles with the
user or sufficient detailed data about the user
– Remedy: use collaborative filtering, estimates the preference of a user
However: preference models may be instable
 E.g. asymmetric dominance effects and decoy items

- 107 -

- 108 -
Hybrid recommender systems
 All three base techniques are naturally incorporated by a good sales assistance
(at different stages of the sales act) but have their shortcomings
 Idea of crossing two (or more) species/implementations
– hybrida [lat.]: denotes an object made by combining two different elements
– Avoid some of the shortcomings
– Reach desirable properties not present in individual approaches
 Different hybridization designs
– Monolithic exploiting different features
– Parallel use of several systems
– Pipelined invocation of different systems

- 109 -
Monolithic hybridization design
 Only a single recommendation component
 Hybridization is "virtual" in the sense that
– Features/knowledge sources of different paradigms are combined

- 110 -
Monolithic hybridization designs: Feature combination
 "Hybrid" user features:
– Social features: Movies liked by user
– Content features: Comedies liked by user, dramas liked by user
– Hybrid features: users who like many movies that are comedies, …
– “the common knowledge engineering effort that involves inventing good
features to enable successful learning” [BHC98]

- 111 -
Monolithic hybridization designs: Feature augmentation
 Content-boosted collaborative filtering [MMN02]
– Based on content features additional ratings are created
– E.g. Alice likes Items 1 and 3 (unary ratings)
 Item7 is similar to 1 and 3 by a degree of 0,75
 Thus Alice likes Item7 by 0,75
– Item matrices become less sparse
 Recommendation of research papers [TMA+04]
– Citations interpreted as collaborative recommendations
– Integrated in content-based recommendation method

- 112 -
Parallelized hybridization design
 Output of several existing implementations combined
 Least invasive design
 Weighting or voting scheme applied
– Weights can be learned dynamically

- 113 -
Parallelized hybridization design: Switching
 Special case of dynamic weights (all weights except one are 0)
 Requires an oracle that decides which recommender is used
 Example:
– Switching is based on some quality criteria:
E.g. if too few ratings in the system, use knowledge-based, else collaborative

- 114 -
Pipelined hybridization designs
 One recommender system pre-processes some input for the subsequent
one
– Cascade
– Meta-level
 Refinement of recommendation lists (cascade)
 Learning of model (e.g. collaborative knowledge-based meta-level)

- 115 -
Pipelined hybridization designs: Cascade
 Recommendation list is continually reduced
 First recommender excludes items
– Remove absolute no-go items (e.g. knowledge-based)
 Second recommender assigns score
– Ordering and refinement (e.g. collaborative)
Item1 0.8 2
Item2 0.9 1
Item3 0.4 3
Item4 0
Item5 0
Recommender 2
Item1 0.5 1
Item2 0
Item3 0.3 2
Item4 0.1 3
Item5 0
Recommender 1
Item1 0,80 1
Item2 0,00
Item3 0,40 2
Item4 0,00
Item5 0,00
Recommender cascaded (rec1, rec2)

- 116 -
Pipelined hybridization designs: Meta-level
 Successor exploits a model Δ built by predecessor
 Δ 𝒓𝒆𝒄 𝒏−𝟏
is model built by RSn-1 exploited by RSn
 Examples:
– Fab system: content-based, collaborative recommendation [BS97]
 Online news domain
 Contend based recommender builds user models based on weighted term vectors
 Collaborative filtering identifies similar peers based on weighted term vectors but
makes recommendations based on ratings
– Collaborative, constraint-based meta-level RS
 Collaborative filtering identifies similar peers
 A constraint base is learned by exploiting the behavior of similar peers
 Learned constraints are employed to compute recommendations
),,(),( 1
 nrecnlevelmeta iureciurec

- 117 -
What is the best hybridization strategy?
 Only few works that compare strategies from the meta-perspective
– For instance, [Burke02]
– Most datasets do not allow to compare different recommendation paradigms
 I.e. ratings, requirements, item features, domain knowledge, critiques rarely
available in a single dataset
– Some conclusions are supported by empirical findings
 Monolithic: preprocessing effort traded-in for more knowledge included
 Parallel: requires careful design of scores from different predictors
 Pipelined: works well for two antithetic approaches
 Netflix competition – “stacking” recommender systems
– Weighted design based on >100 predictors – recommendation functions
– Adaptive switching of weights based on user model, parameters

- 119 -
Explanations in recommender systems
Motivation
– “The digital camera Profishot is a must-buy for you because . . . .”
– Why should recommender systems deal with explanations at all?
– The answer is related to the two parties providing and receiving
recommendations:
 A selling agent may be interested in promoting particular products
 A buying agent is concerned about making the right buying decision

- 120 -
Explanations in recommender systems
Additional information to explain the system’s output following some
objectives

- 121 -
Objectives of explanations
 Transparency
 Validity
 Trustworthiness
 Persuasiveness
 Effectiveness
 Efficiency
 Satisfaction
 Relevance
 Comprehensibility
 Education

- 122 -
Explanations in general
 How? and Why? explanations in expert systems
 Form of abductive reasoning
– Given: 𝐾𝐵⊨ 𝑅𝑆 𝑖 (item i is recommended by method RS)
– Find 𝐾𝐵′ ⊆ 𝐾𝐵 s.t. 𝐾𝐵′⊨ 𝑅𝑆 𝑖
 Principle of succinctness
– Find smallest subset of 𝐾𝐵′
⊆ 𝐾𝐵 s.t. 𝐾𝐵′
⊨ 𝑅𝑆 𝑖
i.e. for all 𝐾𝐵′′ ⊂ 𝐾𝐵′ holds 𝐾𝐵′′⊭ 𝑅𝑆 𝑖
 But additional filtering
– Some parts relevant for
deduction, might be obvious
for humans
[Friedrich & Zanker, AI Magazine, 2011]

- 123 -
Taxonomy for generating explanations in RS
Major design dimensions of current explanation components:
 Category of reasoning model for generating explanations
– White box
– Black box
 RS paradigm for generating explanations
– Determines the exploitable semantic relations
 Information categories

- 124 -
RS paradigms and their ontologies
 Classes of objects
– Users
– Items
– Properties
 N-ary relations between them
 Collaborative filtering
– Neighborhood based CF (a)
– Matrix factorization (b)
 Introduces additional factors as proxies for
determining similarities

- 125 -
RS paradigms and their ontologies
 Content-based
– Properties characterizing items
– TF*IDF model
 Knowledge based
– Properties of items
– Properties of user model
– Additional mediating domain concepts

- 126 -
 Similarity between items
 Similarity between users
 Tags
– Tag relevance (for item)
– Tag preference (of user)

- 127 -
Thermencheck.com (hot spring resorts)
The water has favorable properties for X, but
it is unknown if it also cures Y.
It offers organic food, but no kosher food.
It offers services for families with small
children, such as X, Y and Z.
It is a spa resort of medium size offering
around 1000 beds.

- 128 -
Results from testing the explanation feature
 Knowledgeable explanations significantly increase the users’
perceived utility
 Perceived utility strongly correlates with usage intention etc.
Explanation
Trust
Perceived
Utility
Positive
Usage exp.
Recommend
others
Intention to
repeated
usage
** sign. < 1%, * sign. < 5%
+*
+**
+**
+**
+**
+

- 129 -
Explanations in recommender systems: Summary
 There are many types of explanations and various goals that an
explanation can achieve
 Which type of explanation can be generated depends greatly on the
recommender approach applied
 Explanations may be used to shape the wishes and desires of customers
but are a double-edged sword
– On the one hand, explanations can help the customer to make wise buying
decisions;
– On the other hand, explanations can be abused to push a customer in a
direction which is advantageous solely for the seller
 As a result a deep understanding of explanations and their effects on
customers is of great interest.

- 130 -
Advanced topics II
Online consumer decision making
RS are about Human decision making

- 131 -
Reality check regarding F1 and accuracy measures for RS
 Real value for companies lies in increasing conversions
– ... and satisfaction with bought items, low churn rate
 Some reasons why it might be a fallacy to think F1 on historical data is a
good estimate for real conversion:
– Recommendation can be self-fulfilling prophecy
 Users’ preferences are not invariant, but can be constructed [ALP03]
– Position/Rank is what counts (e.g. serial position effects)
 Actual choices are heavily biased by the item’s position [FFG+07]
– Inclusion of weak (dominated) items increases users’ confidence
 Replacing some recommended items by decoy items fosters choice towards
the remaining options [TF09]
– …

- 132 -
Consequently
 The understanding of online users' purchasing behavior is of high
importance for companies
 This purchasing behavior can be explained by different models of human
decision making

- 133 -
Effort of decision versus accuracy
 Model focuses on cost-benefit aspects
– People attempt to make accurate choices
– People want to minimize effort
 Some methods for making choices are highly accurate
– They involve considering a lot of information
– Calculating expected utility is a high-accurate and high-effort way of making a
choice
 Some methods are simpler
– They involve considering less information
– Also called heuristics

- 134 -
Examples of decision heuristics
Simplification is an underlying concept of heuristics
 Satisficing
– Choose the first item that is satisfactory
 Elimination by Aspects
– Start with the most important attribute
– Eliminate all item that are not satisfactory
– Proceed with the next most important attribute
– Come up with evolved set
 Reason-based choice
– People want to be able to justify their choices
– May make decisions that are easiest to justify

- 135 -
Some decision phenomena due to heuristics
Phenomenon/Effect Description
Decoy effects Additional irrelevant (inferior) items in an item set significantly
influence the selection behavior
Primacy/recency effects Items at the beginning and the end of a list are analyzed
significantly more often/deeply than items in the middle of a
list
Framing effects The way in which different decision alternatives are presented
influences the final decision taken
Priming If specific decision properties are made more available in
memory, this influences a consumer's item evaluations
(background priming)
Defaults Preset options bias the decision process

- 136 -
Decoy: asymmetric dominance effect
 Product A dominates D in both dimensions (price and download limit)
 Product B dominates alternative D in only one dimension (price)
 The additional inclusion of D into the choice set could trigger an increase
of the selection probability of A
Product A B D
price per month 30 20 50
download limit 10GB 6GB 9GB

- 137 -
Example impact of decoy effect

- 138 -
Personality
 Different personality properties pose specific requirements on the design
of recommender user interfaces
 Some personality traits are more susceptible to heuristical simplifications
 Provide various interfaces

- 139 -
Personality traits
Theory Description
Internal vs. external Locus of
control (LOC)
Externally influenced users need more guidance; internally
controlled users want to actively and selectively search for
additional information
Need for closure Describes the individual pursuit of making a decision as soon as
possible
Maximizer vs. satisficer Maximizers try to find an optimal solution; satisficers search for
solutions that fulfill their basic requirements

- 140 -
Summary of online consumer decision making
 Recommender systems are persuasive systems
 Estimated-utility is often not a good model of human decision making
 Several simplifying heuristics
 Bounded rationality / accuracy-effort-tradeoff makes users susceptible for
decision biases
 Decoy effects, position effects, framing, priming, defaults,…
 Different personality characteristics require different recommender
interaction methods (Max/sat., need4closure, trust, locOfcontrol)

- 141 -
Outlook
 Additional topics covered by the book “Recommender Systems - An
Introduction”
– Case study on the Mobile Internet
– Attacks on CF Recommender Systems
– Recommender Systems in the next generation Web (Social Web, Semantic Web)
– More on consumer decision making
– Recommending in ubiquitous environments
 Current and emerging topics in RS
– Social Web recommendations
– Context-aware recommendation
– Learning-to-rank

- 142 -
Thank you for your attention!
Questions?
Questions?
Questions?
Markus Zanker and Gerhard Friedrich
Intelligent Systems and Business Informatics
Institute of Applied Informatics
University Klagenfurt, Austria
M: firstname.lastname@uni-klu.ac.at
P: +43 463 2700 3705
Dietmar Jannach
e-Services Research Group
Department of Computer Science
TU Dortmund, Germany
M: dietmar.jannach@tu-dortmund.de
P: +49 231 755 7272
http://www.recommenderbook.net
Recommender Systems – An Introduction by
Dietmar Jannach, Markus Zanker, Alexander Felfernig and
Gerhard Friedrich
Cambridge University Press, 2010
http://recsys.acm.org

- 143 -
[Adomavicius & Tuzhilin, IEEE TKDE, 2005] Adomavicius G., Tuzhilin, A. Toward the next generation of recommender systems: a survey of
the state-of-the-art and possible extensions, IEEE TKDE, 17(6), 2005, pp.734-749.
[ALP03] Ariely, D., Loewenstein, G., Prelec, D. (2003) “Coherent Arbitrainess”: Stable Demand Curves Without Stable Preferences. The
Quarterly Journal of Economics, February 2003, 73-105.
[BKW+10] Bollen, D., Knijnenburg, B., Willemsen, M., Graus, M. (2010) Understanding Choice Overload in Recommender Systems. ACM
Recommender Systems, 63-70.
[Brynjolfsson et al., Mgt. Science, 2003] Brynjolfsson, E., Hu, Y., Smith, M.: Consumer Surplus in the Digital Economy: Estimating the Value
of Increased Product Variety at Online Booksellers, Management Science, Vol 49(11), 2003, pp. 1580-1596.
[BS97] Balabanovic, M., Shoham, Y. (1997) Fab: content-based, collaborative recommendation, Communications of the ACM, Vol. 40(3),
pp. 66-72.
[FFG+07] Felfernig, A. , Friedrich, G., Gula, B. et al. (2007) Persuasive recommendation: serial position effects in knowledge-based
recommender systems. 2nd international conference on Persuasive technology, Springer, 283–294.
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