SlideShare a Scribd company logo
marketing metrics that matter
christopher s. penn
blue sky factory
Email Marketing Reporting, Analytics & Insights (Blue Sky Factory User Conference)
Email Marketing Reporting, Analytics & Insights (Blue Sky Factory User Conference)
Email Marketing Reporting, Analytics & Insights (Blue Sky Factory User Conference)
Email Marketing Reporting, Analytics & Insights (Blue Sky Factory User Conference)
Email Marketing Reporting, Analytics & Insights (Blue Sky Factory User Conference)
Photo Credit: AlanCleaver_2000
Photo credit: SashaW
Photo credit: Make Lemons
you are doing it wrong
Email Marketing Reporting, Analytics & Insights (Blue Sky Factory User Conference)
Net Profit
Net Profit
Margin
Volume
Net Profit
Margin
Volume
Income
Expense
Audience
Action
Net Profit
Margin
Volume
Income
Expense
Audience
Action
times
minus
times
=
=
=
Income
Expense
Audience
Action
Sale value
Upsells and cross sells
Measured in Dollars
Income
Expense
Audience
Action
Marketing expenditures
Hardware/software/people
Measured in Dollars
Income
Expense
Audience
Action
Size of audience
Growth of audience
Measured in People
Income
Expense
Audience
Action
Frequency of messages
Conversion
Measured in Actions
Income
Expense
Audience
Action
Sales and sale prices
Upsells and cross sells
Measured in Dollars
Marketing expenditures
Hardware/software/people
Measured in Dollars
Size of audience
Growth of audience
Measured in People
Shares
Conversion
Measured in Actions
Income
Expense
Audience
Action
Sale $
Profit increase % and $
Repeat Sale $
Marketing budget $
Vendor $
Salaries and time in $
Database size
% database growth
Reach
Impressions/Opens
Clicks
Conversions to leads
Shares
Income
Expense
Audience
Action
$
$
Size
Action Rate
$50,000
$50
1000
$300
$250
50000
2%
times
minus
times
=
=
=
Email Marketing Reporting, Analytics & Insights (Blue Sky Factory User Conference)
$5M
X
X
X
X
X
X
times
minus
times
=
=
=
Income
Expense
Audience
Action
Sale $
Profit increase % and $
Repeat Sale $
Marketing budget $
Vendor $
Salaries and time in $
Database size
% database growth
Reach
Impressions/Opens
Clicks
Conversions to leads
$50,000
$50
1000
$300
$250
50000
2%
times
minus
times
=
=
=
$80,000
$50
1600
$300
$250
50000
3.2%
times
minus
times
=
=
=
How to increase
action?
Action
Deliverability
Open Rate
Click Rate
Conversion
Action
Deliverability
Open Rate
Click Rate
Conversion
Sender Score, SPF, Best Practices
Action
Deliverability
Open Rate
Click Rate
Conversion
Sender Score, SPF, Best Practices
From, subject lines, A/B testing
Action
Deliverability
Open Rate
Click Rate
Conversion
Sender Score, SPF, Best Practices
From, subject lines, A/B testing
Design principles, copy, offer value
Landing pages, funnels & sales
Action
Deliverability
Open Rate
Click Rate
Conversion
% or number
% or number
% or number
% or number
99%
25%
1%
10%
Action
Deliverability
Open Rate
Click Rate
Conversion
9900
2475
25
3
99%
25%
1%
10%
Action
Deliverability
Open Rate
Click Rate
Conversion
9900
2970
30
3
99%
30%
1%
10
Action
Deliverability
Open Rate
Click Rate
Conversion
9900
2475
25
4
99%
25%
1%
15%
Action
Deliverability
Open Rate
Click Rate
Conversion
9900
2475
148
15
99%
25%
6%
10%
Action
Deliverability
Open Rate
Click Rate
Conversion
Design principles, copy, offer value
Action
Deliverability
Open Rate
Click Rate
Conversion
9900
2970
178
27
99%
30%
6%
15%
Income
Expense
Audience
Action
Sales and sale prices
Upsells and cross sells
Measured in Dollars
Marketing expenditures
Hardware/software/people
Measured in Dollars
Size of audience
Growth of audience
Measured in People
Frequency of messages
Conversion
Measured in Actions
Income
Expense
Audience
Action
Sale $
Profit increase % and $
Repeat Sale $
Marketing budget $
Vendor $
Salaries and time in $
Database size
% database growth
Reach
Impressions/Opens
Clicks
Conversions to leads
Shares
Discussion
Christopher S. Penn, VP Strategy and Innovation
www.BlueSkyFactory.com

More Related Content

PPT
Banner Ads
PPT
Banner Ads2
PPTX
AAS 2016 Mobile CPI
PPTX
More Than Just PPC: SERP Real Estate
PPTX
Day1 session7 ad_words_ragab
PDF
Awareness Conversion Strategy
PDF
Multi Armed Bandits and Optimized Online Marketing
PDF
Affiliates & Adwords - The Love / Hate relationship
Banner Ads
Banner Ads2
AAS 2016 Mobile CPI
More Than Just PPC: SERP Real Estate
Day1 session7 ad_words_ragab
Awareness Conversion Strategy
Multi Armed Bandits and Optimized Online Marketing
Affiliates & Adwords - The Love / Hate relationship

What's hot (20)

PDF
Propeller Ads: Boosting Revenue with Push Notifications | Anton Merkulov | #A...
PDF
CloudEngage Powering the Geo-Responsive Web
PPTX
The Mega-List of PPC Efficiency Tips
PDF
Web analytics on less than a dime
KEY
Search Marketing for Software Companies
PPT
Optimizing Facebook Ads July 2011 - Presented by Dave Kerpen
PPT
Know how to be successful!
PPT
Discover New Readers & Grow Your Fan Base with Facebook Ads Without Breaking ...
PPT
Meet the Developers
PPTX
In and out PPC overview
PDF
Steelhouse Personalized Content Engine Integration with Magnolia CMS
PDF
PPC Infographic
PPTX
How to Do PPC with Joel
PPTX
Webinar Dynamic facebook auto ads
PDF
Converting the 98%: Turning Almost Customers into Actual Customers
PPTX
BIA Kelsey Engage - Pitch to SMBs V2
PPTX
Google - NOAH13 London
PDF
How To Make it With Google AdWords as an Agency
PPTX
Budgeting for Metasearch
PPTX
Webinar 2 - pros & cons of asst booking
Propeller Ads: Boosting Revenue with Push Notifications | Anton Merkulov | #A...
CloudEngage Powering the Geo-Responsive Web
The Mega-List of PPC Efficiency Tips
Web analytics on less than a dime
Search Marketing for Software Companies
Optimizing Facebook Ads July 2011 - Presented by Dave Kerpen
Know how to be successful!
Discover New Readers & Grow Your Fan Base with Facebook Ads Without Breaking ...
Meet the Developers
In and out PPC overview
Steelhouse Personalized Content Engine Integration with Magnolia CMS
PPC Infographic
How to Do PPC with Joel
Webinar Dynamic facebook auto ads
Converting the 98%: Turning Almost Customers into Actual Customers
BIA Kelsey Engage - Pitch to SMBs V2
Google - NOAH13 London
How To Make it With Google AdWords as an Agency
Budgeting for Metasearch
Webinar 2 - pros & cons of asst booking
Ad

Similar to Email Marketing Reporting, Analytics & Insights (Blue Sky Factory User Conference) (20)

PDF
Defining Marketing Success- 28 Experts Tell You How
PDF
Market Like You Mean It
PPT
PDF
Growth hacking: the growth hacker guide to analytics: how to get to data-dri...
PDF
The Integrated Marketing Analytics Guidebook White Paper by BECKON
PPT
How To Actually Track Your Success
PPT
Using the Marketing Measuring Tape
PPTX
Digital Marketing: Key Metrics with Jill Quick & Dave Chaffey
PDF
Startup analytics
PPT
Analytics
PDF
Google analytics metrics dimensions cheatsheet
PPTX
Innovation accounting and key metrics for startups
PDF
Metrics that Measure Brand and Engagement
PDF
Marketing Automation: Nurturing the Customer Lifecycle
PPTX
Lean Marketing & Growth Hacking - How to Create Growth with Limited Resources
PDF
ESADE Business Analytics Master: Metrics that matter
PDF
Don't be a Fat, Lazy Marketer. Or How to Market for Startups.
PDF
Data Driven: Using Analytics Insights to Guide Effective Content Creation
PPTX
Google-analytics-action-items
PDF
Finding the one growth metric that matters
Defining Marketing Success- 28 Experts Tell You How
Market Like You Mean It
Growth hacking: the growth hacker guide to analytics: how to get to data-dri...
The Integrated Marketing Analytics Guidebook White Paper by BECKON
How To Actually Track Your Success
Using the Marketing Measuring Tape
Digital Marketing: Key Metrics with Jill Quick & Dave Chaffey
Startup analytics
Analytics
Google analytics metrics dimensions cheatsheet
Innovation accounting and key metrics for startups
Metrics that Measure Brand and Engagement
Marketing Automation: Nurturing the Customer Lifecycle
Lean Marketing & Growth Hacking - How to Create Growth with Limited Resources
ESADE Business Analytics Master: Metrics that matter
Don't be a Fat, Lazy Marketer. Or How to Market for Startups.
Data Driven: Using Analytics Insights to Guide Effective Content Creation
Google-analytics-action-items
Finding the one growth metric that matters
Ad

More from Blue Sky Factory (20)

PPTX
Advanced List Building for Social Media Marketers
PDF
The Strategic Intersection of Search, Email and Social - Blue Sky Factory Web...
PDF
Mobile Email Marketing 101
PDF
Tell Me Something New: Unique Ways to Instantly Engage Your Audience
PDF
3 Easy Ways to Make Video for Your Emails
KEY
21st Century Email Marketing: What you need to know to make email work for you
KEY
Facebook Analytics: How to Measure 600 Million People for Fun and Profit
PDF
Beyond Email Marketing: Adding Social to Your Marketing Mix
PDF
9 Email Marketing Problems (& How to Fix Them in 2011)
PDF
SoMe Tourism Presentation- Email & Social
PDF
Growing Your Email Audience (Blue Sky Factory User Conference)
PDF
Email Marketing: Building Relationships & Reaching Audiences (Blue Sky Factor...
PDF
Email Marketing Auto Response Campaigns | Publicaster Clinic (Blue Sky Factor...
PDF
Email Marketing & Social Media | Publicaster Clinic (Blue Sky Factory User Co...
PDF
Email Marketing Segmentations | Publicaster Clinic (Blue Sky Factory User Con...
PDF
The Anatomy of an Email & Improving Conversions
PDF
Getting People to Open Your Email (Blue Sky Factory User Conference)
PDF
Improving Email Marketing Deliverability (Blue Sky Factory User Conference)
PDF
All You Ever Wanted to Know About Email Marketing
PDF
Successful Strategies for B2B Email Marketing
Advanced List Building for Social Media Marketers
The Strategic Intersection of Search, Email and Social - Blue Sky Factory Web...
Mobile Email Marketing 101
Tell Me Something New: Unique Ways to Instantly Engage Your Audience
3 Easy Ways to Make Video for Your Emails
21st Century Email Marketing: What you need to know to make email work for you
Facebook Analytics: How to Measure 600 Million People for Fun and Profit
Beyond Email Marketing: Adding Social to Your Marketing Mix
9 Email Marketing Problems (& How to Fix Them in 2011)
SoMe Tourism Presentation- Email & Social
Growing Your Email Audience (Blue Sky Factory User Conference)
Email Marketing: Building Relationships & Reaching Audiences (Blue Sky Factor...
Email Marketing Auto Response Campaigns | Publicaster Clinic (Blue Sky Factor...
Email Marketing & Social Media | Publicaster Clinic (Blue Sky Factory User Co...
Email Marketing Segmentations | Publicaster Clinic (Blue Sky Factory User Con...
The Anatomy of an Email & Improving Conversions
Getting People to Open Your Email (Blue Sky Factory User Conference)
Improving Email Marketing Deliverability (Blue Sky Factory User Conference)
All You Ever Wanted to Know About Email Marketing
Successful Strategies for B2B Email Marketing

Recently uploaded (20)

PPTX
CkgxkgxydkydyldylydlydyldlyddolydyoyyU2.pptx
PDF
BsN 7th Sem Course GridNNNNNNNN CCN.pdf
PPTX
Sales & Distribution Management , LOGISTICS, Distribution, Sales Managers
PDF
Ôn tập tiếng anh trong kinh doanh nâng cao
PDF
Cours de Système d'information about ERP.pdf
PDF
Nante Industrial Plug Factory: Engineering Quality for Modern Power Applications
PDF
Module 3 - Functions of the Supervisor - Part 1 - Student Resource (1).pdf
PPTX
Belch_12e_PPT_Ch18_Accessible_university.pptx
PPTX
3. HISTORICAL PERSPECTIVE UNIIT 3^..pptx
PDF
Laughter Yoga Basic Learning Workshop Manual
PDF
Keppel_Proposed Divestment of M1 Limited
PDF
pdfcoffee.com-opt-b1plus-sb-answers.pdfvi
PPTX
Probability Distribution, binomial distribution, poisson distribution
PDF
Digital Marketing & E-commerce Certificate Glossary.pdf.................
PDF
Outsourced Audit & Assurance in USA Why Globus Finanza is Your Trusted Choice
PPTX
Business Ethics - An introduction and its overview.pptx
PPT
Lecture 3344;;,,(,(((((((((((((((((((((((
PDF
Power and position in leadershipDOC-20250808-WA0011..pdf
PPTX
2025 Product Deck V1.0.pptxCATALOGTCLCIA
PDF
Nidhal Samdaie CV - International Business Consultant
CkgxkgxydkydyldylydlydyldlyddolydyoyyU2.pptx
BsN 7th Sem Course GridNNNNNNNN CCN.pdf
Sales & Distribution Management , LOGISTICS, Distribution, Sales Managers
Ôn tập tiếng anh trong kinh doanh nâng cao
Cours de Système d'information about ERP.pdf
Nante Industrial Plug Factory: Engineering Quality for Modern Power Applications
Module 3 - Functions of the Supervisor - Part 1 - Student Resource (1).pdf
Belch_12e_PPT_Ch18_Accessible_university.pptx
3. HISTORICAL PERSPECTIVE UNIIT 3^..pptx
Laughter Yoga Basic Learning Workshop Manual
Keppel_Proposed Divestment of M1 Limited
pdfcoffee.com-opt-b1plus-sb-answers.pdfvi
Probability Distribution, binomial distribution, poisson distribution
Digital Marketing & E-commerce Certificate Glossary.pdf.................
Outsourced Audit & Assurance in USA Why Globus Finanza is Your Trusted Choice
Business Ethics - An introduction and its overview.pptx
Lecture 3344;;,,(,(((((((((((((((((((((((
Power and position in leadershipDOC-20250808-WA0011..pdf
2025 Product Deck V1.0.pptxCATALOGTCLCIA
Nidhal Samdaie CV - International Business Consultant

Email Marketing Reporting, Analytics & Insights (Blue Sky Factory User Conference)