Ucisa 16 Order & Chaos
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The University of Arts London (UAL) is a large university consisting of six colleges across 14 sites in London, educating over 19,000 undergraduate and 3,000 postgraduate students. As Chief Information Officer, Jim Nottingham leads UAL's IT department of over 110 staff with an annual budget of £6.5 million for operational expenses and £6.7 million for capital expenses. Nottingham aims to make UAL a world-class digital university by fully integrating digital technologies into all aspects of education, while ensuring the basics of IT infrastructure work reliably. Major projects include a new £500 million campus and upgrading networks across sites to support increasing student mobility and digital needs.
Ucisa 16 Order & Chaos
- 1. Chaos…yes but/or/and …..enabling Jim Nottingham Chief Information Officer University of the Arts London
- 2. About me..18 months in post
- 3. What is UAL? The University of Arts London is; Camberwell College of Arts Central St Martins Chelsea College of Arts London College of Communication London College of Fashion Wimbledon College of Arts 19k Undergrad (approx. 9k International) 3K Postgrad/Doctoral 25k Short courses 14 sites across London £500m investment in 2 new sites reducing total sites to 9 for 2020/21 Turn Over 14/15 Circa £260m Alumni… Anthony Caro, Pierce Brosnan, Jeff Beck, Jimmy Choo, Jarvis Cocker Terrence Conran, Anne-Marie Duff, Simon Callow, Sir James Dyson, Ralph Fiennes, Lucian Freud, Gilbert & George, Anthony Gormley, Maggi Hambling, John Hurt, Anish Kapor, Peter Kindersley, Mike Leigh, Stella McCartney, Alexander McQueen, Katherine Hamnet, Paul Bettany, John Simm, Rebekah Brooks, Rankin, Raymond Briggs, Steve McQueen, Henry Moore, Julian Opie, Alan Rickman, Joe Strummer, Palmona Faith, M.I.A, Tim Roth, John Berger, Howard Hodgkin, Richard Long, Quentin Blake, Dirk Bogard. Leonora Carrington, David Hockney, Tony Cragg, Charles Saatchi, Ralph Steadman…..etc..... The creative economy is the UK’s second largest industry producing £90+ Billion per year
- 4. Strategic View “UAL is currently educating students in the use of digital as a normal part of their approach to art, design, communication and the creative life. This has nothing to do with the now-discredited idea of digital natives. It has everything to do with the power of well-directed education.” “I don’t wish to paint an unrealistic picture of UAL’s achievements in this area. There is of course still a cultural gap in some areas. Some people – and yes, disciplines – have yet to understand the relevance of digital technology. Some portfolios are less adapted to digital. We know we have more to do in these areas.” Become a digital organisation able to efficiently provide the best digital education To build the best digital context for creative education Make UAL world class digitally A Vision for the Digital at UAL; Ben Terrett, Governor led Digital Review 2016
- 6. Strategic View Digital Education leads technology Digital is course + college agnostic We work in an agile way We are open by default Mobile first
- 7. Strategic View Digital T&L
- 8. How does this relate to UAL IT?
- 10. Changing Times for IT @UAL; Guiding our Teams • Technology • Isolated IT Craft • Process • Services IT Industrialisation • Digital Leadership • Digital Innovation Digitalisation 2014/15 2015/17 2017/19
- 11. Transformative Education for a Creative World 2015-20 Transformative Education World leading Research and Enterprise Communication and Collaboration Building an Inspirational Environment • support and enable Learning & Teaching • commonality of the discipline of purpose within the Colleges • gain the trust of our end users. • deliver an excellent technical infrastructure • deliver key university wide programmes • provide a secure environment • offer high levels of IT availability • fully support innovation • be fast followers • high levels of transparency • honest about our ability to deliver programs • explore opportunities to extend and enhance our community Progress Progress Progress Progress
- 12. University IT Strategy Headlines • The basics just work. • Technology enhances teaching. • Digital first for all support services. • Collegial partnership. • Deliberate and major change in the way in which the digital needs to be fully embedded in all aspects of the University. • Our Students and Staff need to encounter the digital environment as one in which creativity and the application of technology in support of key processes is a neutral area. • Developing a management structure to encourage innovative technology that positively influences pedagogy.
- 13. 15/16 Departmental Objectives 1. Extending our levels of support for students and staff 2. Commitment to service improvement 3. Developing a consistent UAL approach to digital services 4. Full support of current programmes and projects 5. Smooth transition of projects to BAU 6. Improve internal communications in IT
- 14. Top Level Estimated Costs 2015-2020 • Stabilisation & Simplification of IT Infrastructure Project 2015-2020 Totals (Estimated 2015-2020) • £6 million • University Portfolio Programmes & Projects 2015-2020 Totals (Estimated 2015-2020) • £6.7 million 2015/16 (NGSS, Device Refresh, Information Management, Online Experience, People Directory, AV Refresh) • £5 million 2016/17 (NGSS, Online Experience, AV Refresh) • £9 million 2017/18 to 2019/20 NGSS, Online Experience, Relationship Management Totals (Estimated 2015-2020) • £27 million (All Programmes) • £36 million (Operational costs) • IT staffing & Operational Costs 2015-2020 Totals (Estimated 2015-2020) • £36 Million
- 15. Some Stats • 4,500 managed Macs. • 3,500 managed PC’s. • Approx. 800 servers that we know about. • Approx. 600 software’s that we know about. • No clear figures on unmanaged Macs & PC’s • A user community of 50,000. • Switchboard Approx. 4,000 average rising to 6,000 a month at peak times. • Helpdesk Approx. 7,000 a month. • 60:40 student staff spilt. • Account resets number 1…. • Student mobility trend across the Colleges is increasing. • 5% increase on last year, 4% year before (students) • 83% 1st time fix rate. • NorMan Helpdesk …average 100 a month. • Student Gender balance approx. 70:30 • Last month 70+ copyright infringement notices, trend is upwards. • Reason to believe this number is closer to 200 a day • Approx. 250,000 spam emails a day or over 91 million a year. • 2 medium risk malware outbreaks a week. • 2 outbreaks of Crypto-locker (ransom) a month. • Uptime of key services over last 6 months is 99.7 (target 99.9) • Carrying an estimated under licence liability of Approx. £250,000
- 16. UAL IT Key Areas of Responsibility University IT Including all IT Programs 110+ IT Staff Op Ex 15/16 £6.5 Cap Ex 15/16 £6.7 Info Sec Data Centers TLE servers All Macs 4500 All PC’s 3000 Infrastructure Major IT Related Programmes Wi-Fi IT helpdesk Key Projects Identity Printing All software Desktop Support Application Support Mobile Devices (all) Telephony Client Config Web Tech Support Intranet Business Services £500m New Builds Systems Architecture Asset Management Business Analysts Switchboard TLE Dev’s Discrete Projects Policies
- 17. UAL IT Structure Exec Board University IT Including all IT Programs 110+ IT Staff. Part of SD Libraries Strategic Development Academic Development TLE Finance RegistryHR HTR’S x 4 100+ IT Staff DOCA’S x 4 Trustee’s CEA AD 4 Main Colleges: LCF, LCC,CCW, CSM 14 sites College PvC’s x 4
- 18. Building Key Spheres of Influence Exec Board University IT (no formal Committee Structure) Libraries ‘My’ Governors Strategic Development Academic Development TLE Finance Registry HR Deans Forum IT CaP Higher Value Lower Value HTR’S DOCA’S Trustee’s
- 19. Agile Working
- 22. Achievements Major Projects & Programs 1Gbps 100Mbps 10Gbps 10Gbps 1Gbps 100Mbps 10Mbps 100Mbps 10Mbps 100Mbps 10Mbps 100Mbps 10Mbps 100Mbps 10Mbps 1Gbps 100Mbps 100Mbps 10Mbps 100Mbps 10Mbps 1Gbps 100Mbps 1Gbps 100Mbps 100Mbps 10Mbps 100Mbps 10Mbps Lime Grove Merton Hall Road John Princes Street Wilson Road Richbell Place Kings CrossMare Street Golden Lane Curtain Road Archway Byam Shaw Studio High Holborn Internet via Janet 10Gbps KEY: Large site Small site Resilient Managed WAN Connection JANET (BGP) Internet Circuit Datacentre Millbank Elephant & Castle Infinity Datacentre MANAGED WAN 10Gbps 10Gbps Peckham Road 10Gbps 1Gbps 10Gbps 10Gbps
- 23. Achievements Working with Clients
- 25. A Ual IT Community of Practice “Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.”(Wenger, 2011) Digital Habitats; Stewarding Technology for Communities Community Joint Enterprise Shared Repertoire Mutual Engagement
- 26. Finding Focus; be part of the solution Provocation one: The death of the digital native Provocation two: Open by default? Provocation three: Stop being ruled by 'student expectations'! Provocation four: Educational technology – fit for purpose? http://www.donnalanclos.com http://daveowhite.com/ http://process.arts.ac.uk http://peterbryant.smegradio.com/?p=600 http://ualfutures.tumblr.com http://www.benterrett.com http://paulanottingham.blogspot.co.uk