Uk wireless network hijacking 2010

UK Wireless
Network
Hijacking
A CPP white paper

October 2010

Contents 2
1.1 Foreword
1.2 Industry Facts
1.3 Research methodology
1.4 Key Findings
- Nearly half of home Wi-Fi networks can be hacked in less than five seconds
- The majority of people mistakenly think their networks are secure
- The majority of people do not think their network has been used without
their permission
- One in six wireless users say they regularly use public networks
- It is easy to attract users to a rogue wireless network
- Wireless networks are used for checking e-mails, online shopping
and banking

1.5 Conclusion
1.6 Steps & Ways to Protect Yourself
1.7 Further Information
1.8 About CPP

UK Wireless Network Hijacking October 2010

Introduction 3
1.1 Foreword

There is no doubt that we live in
an ever increasing mobile and
complicated society.
If you had asked the average person in the street five years ago how their identity could be
stolen, bin raiding and theft of mail would, certainly, have figured prominently. Today, ask
the same question and you’re likely to get a multitude of responses including data leaks,
institutional theft, bin raiding, phishing, computer viruses, malware, Trojans, botnets and
so on.
One area that has had little public discussion is the use of wireless or Wi-Fi networks and
how secure these are. As this report highlights, without doubt, Wi-Fi networks pose a risk
if they are not properly secured and visible to brute force attack.
The number of people falling victim to identity fraud continues to climb; in the last industry
statistics published by CIFAS, the UK’s Fraud Prevention Service, nearly 80,000 instances
of identity fraud were identified by CIFAS Members in the first nine months of 2010 – an
increase of nearly 10% from the same period in 2009. In the same period there was an
18% increase in the number of victims of impersonation; clearly the battle against identity
fraud is just beginning and one that requires continued vigilance, perseverance, self-
monitoring and management as well as help from industry and private-sector identity
protection products and services.
If people take a proactive approach to managing and protecting their identities they are
more likely to detect and prevent an attack occurring. And if the worst should happen,
Wi-Fi networks at least be able to manage the situation.

pose a risk if Most recently the National Fraud Authority has published a report estimating that every
year in the UK identity fraud costs more than £2.7 billion and affects over 1.8 million
they are not people and of this figure at least £1.9 billion is the amount gained by the fraudster.
These are staggering statistics and should be a catalyst for implementing increased
properly public education and awareness and for consumers to take personal responsibility for
their identities.
secured and
visible to brute
force attack


4
1.2 Industry Facts
- Software security firm, Norton, reported that 65% of web users have been a
victim of cyber crime
(source: Computing 09 September, 2010)

- In the same survey 80% of web users don’t believe the cybercriminals
will be caught
- Hackers have stolen up to £6 million from online bank accounts in Britain after
infecting computers with a virus known as ‘zeus’
(source: Telegraph 29 September, 2010)

- On 24 September, cyber-vigilantes leaked personal information relating to the
download of pornographic films on the internet
(source: guardian 2 October, 2010)

- The police cybercrime unit can only tackle 11% of the 6,000 known organised
criminal gangs that regularly use computers for illegal purposes according to
the Metropolitan Police Commissioner, Paul Stephenson
(source: info security 4 October, 2010)

- The US leads the world in numbers of Window PCs that are part of botnets.
More than 2.2 million US PCs were found to be part of botnets, networks of
hijacked home computers, in the first six months of 2010
(source Microsoft BBC Technology News 13 October, 2010)

Software
security firm,
Norton,
reported that
65% of web
users have
been a victim
of cyber crime


5
1.3 Research Methodology
ICM interviewed a random sample of 2,022 adults aged 18+ online between 16 - 19
September 2010. Surveys were conducted across the country and the results have been
weighted to the profile of all adults. ICM is a member of the British Polling Council and
abides by its rules. Further information at www.icmresearch.co.uk
Separately during September 2010, CPP employed the services of an ethical hacker and
Senior Vice President of CRYPTOCARD, Jason Hart, who conducted a number of reviews
relating to Wireless Networks and Wireless users. The reviews were focused around
Wireless WarDriving, Public Wireless Hot Spots and the use of Rogue Wireless Access
Points.
- WarDriving: CPP’s ethical hacker drove around each of the different cities,
looking for wireless networks, using special software on a laptop computer.
This was done in both residential and business areas. Following the Wardrive,
CPP’s ethical hacker monitored the number of visible networks and what
security settings were in place.
- Public Wireless Hot spots: The second part of the experiment was to quantify
the extent of security problems and raise awareness - not to ‘hunt down’
targets. The aim was to identify the number of potential users that use public
hotpots within a given time frame and understand what potential sensitive
information is visible across public hotspots where it could be intercepted by a
nearby individual or Hacker also using wireless technology.
- Creating fake wireless hubs: The third aspect of the experiment involved going
into public places and creating rival wireless routers to capture people logging
on to free Wi-FI. Using specialist software, CPP’s ethical hacker recorded the
number of people logging-on to the rival wireless hub and what passwords and
usernames they were using.

The review was conducted within six cities – Bristol, Cardiff, Edinburgh, London,
Manchester and Birmingham.
It is important to note that at no point during this review was any unauthorised access
gained to any user of any wireless network.
This report (specifically the survey findings that constitute it) is intended as a reference
document to highlight the potential threat that Wireless Networks and devices pose.
The survey demonstrates that residential and wireless devices users within Bristol, Cardiff,
Edinburgh, London, Manchester and Birmingham today should think about what they may
be forfeiting by continuing to utilise wireless network technology without thinking about
their online security. The report is designed to highlight and address the potential security
vulnerabilities associated with using wireless systems, and to avoid being another
‘drive-by victim’.


6
1.4 Key Findings
Nearly half of home Wi-Fi networks can be hacked in less
than five seconds
In an ‘ethical hacking’ experiment conducted across six UK cities, nearly 40,000 networks
were revealed as ‘high-risk’, opening up the personal data of thousands of individuals. This
is because they were immediately visible to wardriving software, which puts them at direct
risk from hackers, who, with the right knowledge, can override even the most secure
systems. Beyond this, many networks had easily identifiable SSID or “Service Set
Identifier”, which revealed the name of their business and where it was situated.

City Total Total Total Total Total Total Residential
Number of Number of Number of Number Number Number Networks
Wireless Public Networks Using WEP using WPA Using WPA2
Networks Hotspots with No Encryption Encryption Encryption
Security
Birmingham 3323 340 916 403 606 998 923
Cardiff 11375 647 1409 813 1073 6494 3412
London 14908 1777 4746 2667 2554 3953 7258
Manchester 2894 650 870 793 0 1231 1663
Birmingham 3753 333 910 587 1142 836 2761
Edinburgh 1956 158 398 260 597 626 1019

CPP recruited Jason Hart, Senior Vice President of CRYPTOCard, as our ethical hacker, to
conduct a Wardrive experience within the main arterial routes of each city listed above.
During the Wardrive Jason was able to easily identify exposed wireless networks
nearly 40,000 emanating traffic into the street. Once the wireless networks were identified – in total
38,209 – Jason pinpointed the exact frequency, estimated the location of the source, and
networks were identified the Wireless ID (SSID) used. The scan also identified whether the WLAN was
utilising encryption and any other apparent security characteristics of the network to
revealed as determine access potential. We found that 20,110 had a good standard of Wi-FI Protected
access (WPA or WPA2) providing network administrators with a high-level of assurance
‘high-risk’, that only authorised users can access the network.

opening up the However, the fact that nearly 40,000 wireless networks were visible means that they
cannot be considered 100% secure. Idappcom, the data traffic analysis and security
personal data specialist has reported that the release of ElcomSoft’s Wireless Security Auditor (EWSA)
software, recently refreshed with the addition of an enhanced WPA2 password recovery
of thousands facility, is actually a ‘brute force’ cracking application, meaning that WiFi connections can
be longer be considered secure.
of individuals Idappcom’s chief technology officer has said “The update of EWSA means that, with the
professional version installed, hackers can use a computer with up to 32 CPUs and 8 GPUs
to crack WiFi encryption using a brute force attack.
“Although the professional version edition costs almost $1,200, it’s reportedly possible to
download a trail version of the software and crack it using utility files available via
filesharing networks .”


7
According to Idappcom’s CTO, the reality is that the software can brute force crack as
many as 103,000 Wi-Fi passwords per second, which equates to more than six million
passwords a minute – on a HD5390 graphics card-equipped PC.
With regards to company’s wireless networks, the arrival of the refreshed version of EWSA
means that users can no longer trust that their Wi-Fi connection – unless they use a VPN
– is truly secure.
There were, however, over 9,000 that had no security and a further 5,000 that had only
Wired Equivalent Privacy (WEP) encryption which is the lowest form of network security
and is rapidly being phased-out by businesses and organisations for more secure forms,
including WPA and WPA2.
The overall purpose of the Wardrive was to quantify the extent of security problems and
raise awareness - not to ‘hunt down’ targets.
The aim was to identify networks that emanated wireless signals excessively into a public
place where it could be intercepted accidentally or otherwise (i.e. by a nearby individual or
company also using wireless technology, or by a hacker).
The following processes were not conducted by and were considered inappropriate or
outside the scope of this Wardrive:
- Sniffing of network traffic
- Connection to any of the detected networks
- Attempt to crack any encryption keys (WEP, WPA,WPA2)
- Targeting of ‘high profile’ businesses
- Installation and use of a high gain antenna
- Use of ‘cracking’ software to decrypt encryption keys

In addition, our ethical hacker did not check any access points for default passwords and
made a special effort to make sure he did not connect to any to any of the wireless LANs
that were detected. It should also be noted that the survey did not include analysis of the
data packets themselves. Instead, the means of positive identification of networks were
limited to the following information:
- Wireless Network SSID
- Wireless Network Name
- Encryption type used
- Wireless access point model
In order to conduct the Wireless Wardrive, the following equipment was used:
- Toshiba Laptop with built in Wireless Network Card
- Vistumbler – A wireless network freeware scanning tool
http://www.vistumbler.net


8
The majority of people mistakenly think their networks are secure
According to the findings, nearly a quarter of private networks in the Wardrive experiment
have no password whatsoever attached, making them immediately accessible to criminals.
This is despite the majority (82%) of people mistakenly thinking their network is secure.
Even password protected networks are not secure. A typical password can be breached by
hackers in a matter of seconds.
Those aged 18-24 years old are the most (88%) likely to think their wireless network is
secure verses 77% of people aged 65+. There are probably numerous reasons for this, but
the overriding assumption we can make here is that this demographic are probably the
least aware of the technology used and the associated level of risk, protection and threats.
Men tend to be more optimistic than women with 85% thinking their wireless network is
secure verse 80% of women.

Q: Do you think the wireless network you use is secure? By Gender

100

85%
82%
80%
80

60

40

20 14%
12%
9%
6% 6% 6%

0
Total Male Female

Yes
No
Don’t Know


9
Q: Do you think the wireless network you use is secure? By age...

100

88%
85% 84% 84%

78%
80 77%

60

40

18%
20
12% 12% 11%
10% 10%
9%
6% 5% 5%
4%
3%

0
18-24 25-34 35-44 45-54 55-64 65+

Yes
No
Don’t Know

The majority of people do not think their network has been used without
their permission
Hacking into a private network not only allows unscrupulous individuals to ‘cloak’ criminal
activities such as purchasing illegal pornography or selling on stolen goods. It also allows
them to view the private transactions made by individuals over the wireless network,
accessing passwords and usernames, which can then be used to impersonate the victim
and commit identity fraud.
Worryingly, only 4% of people know for certain that their network has been used without
their permission, indicating that the vast majority remain ignorant of the risk, or that this
may have happened to them.
Those aged 18-24 were the most likely to know for certain that their wireless network has
been used by an outside party; perhaps because they are the most familiar with this type
of technology and the warning signs. Nearly one in five had no idea whether their wireless
had been used without their permission.


10
Mark, from London:
“On the day before Christmas Eve last year, I arrived home after a night out at the theatre
to find that my flat door had been broken down.
“Initially I thought I’d been burgled, but when I came into my home I discovered a search
warrant for stolen goods and instructions to call CID.
“After a very worrying Christmas period, I met with the police and was informed that
they’d been acting on evidence that a stolen laptop that had been opened using my wi-fi
connection. Putting two and-two together, I realized that I had no password attached to
my wi-fi and that it must have been used illegally by criminals.
“I was compensated for my door but obviously the episode was very worrying and made
me realise just how important it is to secure your wi-fi connection.”

Q: Has your wireless network ever been used without your permission...? By gender...

80
73%
72% 71%

70

60

50

40

only 4% of 30

people know 20 18% 17%
19%

for certain that 10
their network 0
4% 4%
2%
4% 4%
1%
3% 4%
2%

has been used Yes
Total

Not Applicable
Male Female

without their Possibly
No
Don’t Know

permission


11
Q: Has your wireless network ever been used without your permission...? By age..

80%
80 77%
73% 74%

70 66%
65%

60

50

40

30
22% 21%
20%
20 17%
15%
12%
10%
10 7% 6%
5% 5%
4% 3% 3%
1% 1% 2% 1% 2% 2% 2% 3%
1% 2%
0
18-24 25-34 35-44 45-54 55-64 65+

Yes Not Applicable
Possibly Don’t Know
No

One in six wireless users say they regularly use public networks
This report clearly highlights the dangers of accessing the internet over publicly available
networks. While 16% access Wi-Fi networks in open zones e.g. coffee shops, hotels,
airport lounges, a further 20% access networks via their mobile phones that automatically
connect to wireless networks. However this figure is almost certainly likely to be higher,
as many smartphone users either don’t realise that their phones use wireless networks,
or know that they are programmed with software which automatically connects them to
free wireless networks.
Those aged 18-24 were the most likely to connect to a wireless network in an open zone
(21%) verses only 9% of those aged 65+.
Only 22% of people said they didn’t use a wireless network, but this may not account
for their mobile applications that automatically connect to Wi-Fi networks, including
smartphones which are designed to connect automatically to openzones where available,
often without the user being aware.
In order to review the potential issues around these public hotspots, our ethical hacker,
Jason Hart, visited coffee shops and public locations in six cities using basic Wireless
equipped (listed below). During the review it was very easy to identify wireless users on
the public hotspots and in most case catalogue sensitive data that could have been
captured if needed. The data that could have been captured during the review could have
been – passwords, usernames and details of the website that the user of the public
hotspot was accessing.


12
The overall purpose of the Hotspot review was to quantify the extent of security problems
and raise awareness - not to ‘hunt down’ targets. The aim was to identify the number
of potential users that use public hotpots within a given time frame and understand
what potential sensitive information is visible across public hotspots where it could
be intercepted by a nearby individual or Hacker also using wireless technology.
We were able to ‘harvest’, but didn’t, usernames and passwords from unsuspecting
people at a rate of more than 350 an hour, sitting in town-centre coffee shops and
restaurants.
The table below shows the number of people whose wireless networks can could have
accessed across the six cities during a one-hour time period, and the level of risk with
100% of opportunities where access sensitive data was possible.

City Number of people accessed within a 1 Was sensitive data visible
hour time frame - Between the hours of (Were permission granted)
12pm and 1pm week days
Birmingham 18 100%
Cardiff 15 100%
London 45 100%
Manchester 27 100%
Birmingham 34 100%
Edinburgh 14 100%

The following processes were not conducted by and were considered inappropriate
or outside the scope of this Wireless Hotspot review:
- Cracking of passwords
- Connection to devices
Those aged - Use of ‘cracking’ software
18-24 were the In addition, our ethical hacker did not access or collect any data on the devices or users.

most likely to It should also be aware during the survey permission was granted from individuals to see
if it was possible to retrieve sensitive information during them using Public Hotspots.

connect to a In order to conduct the Public Hotspot review, the following equipment used:

wireless - Toshiba Laptop with built in Wireless Network Card
- A network enumeration tool (used to indentify devices on the public hotspots)
network in an - Cain & Able (this was only used were permission was given by individuals) this
open zone was used to capture sensitive data including passwords


13
Q: Where do you use wireless networks...? By gender...

80

70% 71%
69%
70

60

50

40

30

20% 21% 20%
20 17%
19% 18%
16%
14% 14%
11% 11% 11%

10
1% 1% 1% 1% 1%
0
0
Total Male Female
We were able At home While commuting/travelling

to ‘harvest’,
Q: Where do you use wireless networks...? By age...
Through my mobile phone At family/friends/relatives house
100 At work On holiday/abroad/away from home

but didn’t,
Where open zones are
available (e.g. coffee shops,
hotels, airport lounges
usernames 80
83%
81%

and passwords
75%
73%

from
61%
60 56%

unsuspecting
people at a 40 36% 37%

29%

rate of more 26% 27%

21% 20% 21% 20%
20 18%
19%

than 350 an 14% 14% 14% 15% 14%
10% 9%
9% 9%
6% 4% 6%

hour 1% 2% 1% 3%
1% 1% 1% 2% 2% 1%

0
18-24 25-34 35-44 45-54 55-64 65+

At home While Commuting
Through my mobile phone At family/friends/relatives house
At work On holiday/abroad/away from home
Where open zones are
available(e.g. coffee shops,
hotels, airport lounges


14
It is easy to attract users to a rogue wireless network
In order to review the potential issues around public hotspots, our ethical hacker, Jason
Hart, visited coffee shops and public locations access six cities.
In order to conduct this review Jason used a portable wireless network router connected
to 3G broadband connection. The Wireless router was specially named to attract users to
connect their wireless device to the Rogue network automatically. This was achieved by
using different SSID names.
During the review it was very easy to attract users to the rogue wireless network and in
every case it would have been possible to catalogue sensitive data that could have been
captured if needed. The data that could have been captured during the experiment could
have included passwords, usernames and details of the website that the user of the public
hotspot was accessing.
The results below show that in just one hour, more than 200 people unsuspectingly logged
onto a fake Wi-Fi network, putting themselves at risk from fraudsters, if they decided to do
the same scam, could harvest their personal and financial information. In addition 80
smartphones connected automatically to the rogue network putting the holder of those
devices at risk from the capture of their information, without their knowledge. This could
include gaining access to personal and work emails, social networking sites or even online
In just one shopping or banking sites.

hour, more Elsewhere our ICM research told us that 48% of Wi-Fi users, connected to networks
several times a day with nearly four out of ten connecting daily. Those aged 18-24 were
than 200 the most likely to connect several times a day (62%).

people
unsuspectingly City Number of people
accessed within a 1 hour
Number of people
accessed within a 1 hour
Devices automatically
connected to rogue

logged onto a
time frame with an SSID time frame with an SSID device within
of a Brand Name of free Internet access a 1 hour period

fake Wi-Fi
Bristol 16 21 4
Cardiff 12 11 6

network,
London 37 51 27
Manchester 21 32 19

putting Birmingham
Edinburgh
39
9
43
15
21
7

themselves at
risk from
fraudsters


15
The overall purpose of the rogue wireless hotspot review was to quantify the extent of
security problems and raise awareness - not to ‘hunt down’ targets and to see if people
would just access or trust the access point they were accessing. The aim was to identify
the number of potential users that would connect to a rogue wireless hotspot within a
given time frame and understand what potential sensitive information is visible publicly
across public hotspots where it could be intercepted by a nearby individual or Hacker also
using wireless technology. The following processes were not conducted by and were
considered inappropriate or outside the scope of this Wireless Hotspot review:
- Cracking of passwords
- Connection to devices
- Use of ‘cracking’ software
Jason Hart did not access or collect any data on the devices or users. In fact, during the
rogue hotspot review he made special effort to make sure that they never collected any
information. It should also be aware during the survey permission was granted from
individuals to see if it was possible to retrieve sensitive information during them using
Public Hotspots.
In order to conduct the Public Hotspot review, the following equipment used:
- Toshiba Laptop with built in Wireless Network Card
- Portable Wireless Access Point
- 3G Broad Band USB device
- Cain & Able (this was only used were permission was given by individuals) this
was used to capture sensitive data including passwords


16
Wireless networks are used for checking e-mails, online shopping
and banking
Of those respondents who use wireless networks, 85% use it for checking personal
e-mails, 65% for online shopping and 63% for online banking.
Women are more likely to use Wi-Fi networks for online shopping whereas men are
marginally more likely to use it for online banking.
Demographically, those aged 18-24 are the most likely to use Wi-Fi networks for online
shopping and banking and social networking.
With Wi-Fi networks open to external attack and fraudsters quietly harvesting sensitive
personal and financial information, the risk of these common activities is brought into
sharp focus. This is especially the case with public WI-FI networks, where many users
naturally assume that the public networks they use are legitimate and therefore secure.
But as these experiments demonstrate, there is nothing to stop hackers altering the name
of a fraudulent network to mimic a legitimate one.
Separately when we asked respondents who use Wi-Fi networks if they had ever logged
onto somebody else’s unsecured wireless network without their permission, 20% said they
had. People aged 18-24 were the most likely (37%) to have done this as opposed to 5% of
those aged 65+.
When we asked people why they had logged onto somebody else’s Wi-Fi network, over a
Women are third (36%) said because it was available, 32% because it was convenient, 28% because it
was easy to do, and 14% because they were having access problems with their own
more likely to wireless network. 5% said they had done so accidentally highlighting the ease to which

use Wi-Fi
this is possible.

networks for Activity Total Male Female

online Checking personal emails 85% 83% 86%

shopping Online shopping
Online banking
65%
63%
63%
63%
67%
62%

whereas men Buying or selling goods or sevices
(e.g. ebay)
50% 48% 51%

are marginally Social networking
Transferring money (e.g. using
48%
45%
43%
45%
53%
45%

more likely to PayPal
Booking holidays/tickets 40% 40% 41%

use it for Checking work emails 28% 30% 26%

online banking Job applications

Amending work documents
18%

15%
17%

14%
18%

15%

General browsing 2% 2% 2%

Research 1% 1% 1%

News websites 0 0 1%

Searching information 0 0 1%


17
1.5 Conclusion
Many residential homes and businesses now use wireless LAN (WLAN) connectivity
because it is convenient, cheap and easy to install. They allow for mobility around the
home and office and deliver great flexibility. Unfortunately, they can also be insecure
unless you take appropriate precautions. Unlike wired networks, wireless signals can be
intercepted and/or hijacked without the need to physically connect to the network.
However the report shows that a large number of people are aware of the issues of
security when it comes to deploying a wireless access home, but there still seems to be a
lack of awareness in relation to what encryption standard to use when deploying or using
a wireless access point and more importantly almost zero awareness when using public
and or rogue wireless access points.
The number of rogue hotspots in existence is extremely difficult to estimate - they exist for
relatively short periods of time in order to avoid detection, and are very simple to
implement and are extremely effective. There is also little need to maintain a rogue
hotspot, as they rapidly yield valuable information. The recent findings of this report show
that 100% of people accessed a rogue wireless access point if free wireless internet is
used as the Service Set Identifier (SSID). Such fake hotspots can even process credit card
details and allow internet access. This simple configuration could potentially be the next
big thing in identity theft as it has a greater capacity – and yields more accurate results –
than current phishing attacks. It is feasible that identities could be stolen using a system
like this. Rogue wireless has the potential to be the next big criminal tool; that is providing
it is not already.
It is important that people are made aware of the potential risks surrounding public
hotspots and that hotspots providers provide a method to reduce the risks of users by
means of education and mutual authentication.
The simple fact is that the vast majority of those targeted have no idea their information is
visible to other people. But by capturing usernames and passwords from standard e-mail
and social networking sites, a Hacker can gain access to sensitive personal and business
information. Beyond this, there is nothing to stop them committing credit card fraud,
applying for loans or even assuming their victims’ identities online.
Wireless network hacking or “wi-jacking” is an invisible crime. Because victims often have
no idea that they have been targeted until it is too late, it is extremely hard to quantify.
What we can be certain of, is that the number of devices with wireless capabilities are
increasing, especially with smartphones, where connectivity is automatic. Alongside this
the number of internet-based applications that rely on wireless access has rapidly
increased, meaning that the opportunities for wireless network hacking have also risen.
Consumers need to be aware and not bury their heads in the sand because they don’t
understand the technology or think it unlikely to ever happen to them. If consumers use
wireless networks they should ask about security and make it their business to know the
level of risk and what needs to be done to protect themselves. With over 80% confident
their wi-fi networks are secure, yet with nearly half of home wi-fi networks easily hacked in
less than five seconds, this is clearly not the case.
The value of products to protect peoples’ identities is brought into sharp focus when you
consider the evolving threat of identity fraud enabled by technological developments.


18
1.6 Steps and ways to protect yourself
Michael Lynch is an identity fraud expert at CPP and offers the following advice to
consumers to help protect them from identity fraud. Michael is responsible for the UK
Identity Protection portfolio at CPPGroup Plc (CPP).
Michael has been with CPP for 14 years. His experience in financial services extends to
customer service, new product and market development and affinity relationships.
During his time at CPP, Michael has helped bring to market one of the UK’s market leading
services, Identity Protection, which now protects over one million UK consumers from the
consequences of this rapidly growing crime. In addition, Michael had used his expertise to
create a commercial identity theft product aimed at protecting businesses of all sizes. He
has also developed a strong understanding of consumer perception and reaction to
identity theft and its consequences. In addition Michael has been responsible for breaking
some major identity theft stories in the media, including the availability of fraudulent
documents online, car cloning, junk mail and postal theft. Committed to forging industry
co-operation to reduce the opportunities for identity theft he is leading the call for
consumers to change their behaviour to counter what is becoming an increasingly
sophisticated and intrusive crime.
Michael is media trained across print and broadcast and is available for media interviews
on the issue of identity fraud.
Steps and Ways to Protect Yourself
1. Use encryption on your wireless access points (WAP) - Make sure you have Wi-Fi
Protected Access 2 (WPA2) - the latest security standard introduced by global,
non-profit industry association, the Wi-Fi Alliance. You can select products that use
this method by looking for “Wi-Fi WPA2” in their specifications. WPA2 can operate in
two modes, personal mode and enterprise mode.
Personal mode – a pre-shared password or pass phrase used for authentication. This is
a simple approach that ensures a computer can only get access to the WLAN if the
password matches the access point’s password.
Enterprise mode – a more sophisticated method that is better suited to larger
organisations needing stronger protection.

2. By implementing a Virtual Private Network (VPN) you can create a secure wireless
network. This is achieved by encrypting all of the data that passes over the ‘insecure’
network so that it cannot be accessed by an eavesdropper.

3. Install a firewall (an electronic barrier that sits on a network server and protects the
PCs hidden behind). You can use a firewall in a network to separate an insecure part of
the network from the secure area where your most critical data is managed. Businesses
that have an existing Internet connection will probably have a firewall already in place,
but you should not assume that this would provide protection for your WLAN.


19
4. All wireless routers should have obscure IDs when they announce themselves to the
world. Rather than put in any real information that can make it clear who owns the
router or that can reveal your location or business name, use something common like
“wireless” or “router 1” that doesn’t give away anything critical.

5. Try to position access points, which transfer data between your devices, away from the
outside wall of your building to minimise leakage of radio signals. This limits the
chances of interception from outside.

6. Don’t allow employees to add access points without management authorisation.
One insecure access point could compromise your entire network

1.7 For further information please contact:
Nick Jones
Head of Communications
CPP Group Plc
Holgate Park
York YO26 4GA
Tel 01904 544 387
E-Mail nick.jones@cpp.co.uk
Web www.cppgroupplc.com


20
CPP is an award- 1.8 About CPPGroup Plc
winning organisation:

- Winner in the European Contact The CPPGroup Plc (CPP) is an international Life Assistance business offering bespoke
Centre Awards, Large Team management solutions to multi-sector business partners designed to enhance their
of the Year category, 2010
customer revenue, engagement and loyalty, whilst at the same time reducing costs to
- Finalist in the European Contact deliver improved profitability.
Centre Awards, Best Centre
for Customer Service, Large This is underpinned by the delivery of a portfolio of complementary Life Assistance retail
Contact Centre of the Year
categories, 2010
products, designed to help our mutual customers cope with the anxieties associated with
the challenges and opportunities of everyday life.
- Finalist in the National Sales
Awards, Contact Centre Sales Whether our customers have lost their wallets, been a victim of identity fraud or looking
Team of the Year category, 2010 for lifestyle perks, CPP can help remove the hassle from their lives leaving them free to
- Finalist in the National Insurance enjoy life. Globally, our Life Assistance products and services are designed to simplify the
Fraud Awards, Counter Fraud complexities of everyday living whether these affect personal finances, home, travel,
Initiative of the Year category,
2009
personal data or future plans. When it really matters, Life Assistance enables people to live
life and worry less.
- Finalist in the European Contact
Centre Awards, Large Team and Established in 1980, CPP has 10 million customers and more than 200 business partners
Advisor of the Year categories, across Europe, North and South America and Asia Pacific and employs 1,900 employees
2009
who handle millions of sales and service conversations each year.
- Named in the Sunday Times
2008 PricewaterhouseCoopers In 2009, Group revenue was £292.1 million, an increase of more than 12 per cent over the
Profit Track 100 previous year.
- Finalists in the National
Business Awards, 3i Growth
In March 2010, CPP debuted on the London Stock Exchange (LSE).
Strategy category, 2008
What We Do:
- Finalist in the National Business
Awards, Business of the Year CPP provides a range of assistance products and services that allow our business partners
category, 2007, 2009 and to forge closer relationships with their customers.
Highly Commended in 2008

- Named in the Sunday Times
We have a solution for many eventualities, including:
2006, 2007, 2008 and 2009
- Insuring our customers’ mobile phones against loss, theft and damage
HSBC Top Track 250 companies

- Regional winner of the National - Protecting the payment cards in our customers’ wallets and purses, should
Training Awards, 2007 these be lost or stolen
- Winner of the BITC Health, - Providing assistance and protection if a customer’s keys are lost or stolen
Work and Well-Being Award,
2007 - Providing advice, insurance and assistance to protect customers against the
- Highly Commended in the UK insidious crime of identity fraud
National Customer Service
Awards, 2006 - Assisting customers with their travel needs be it an emergency (for example
lost passport), or basic translation service
- Winner of the Tamworth
Community Involvement Award, - Monitoring the credit status of our customers
2006. Finalist in 2008

- Highly Commended in The Press - Provision of packaged services to business partners’ customers
Best Link Between Business and
Education, 2005 and 2006.
Winner in 2007

- Finalist in the National Business
For more information on CPP visit:
Awards, Innovation category,
2005 www.cppgroupplc.com


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