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UNDERCOVER USER EXPERIENCE Cennydd Bowles @cennydd cennydd.co.uk clearleft.com
The UX disease
Go undercover Ground up, not top down Change through small victories Delivery, not deliverables Good today is better than great next year Work with people, not against them Action, not words The undercover manifesto
Hit the ground running
Made for humans Forgiving Accessible Self-evident Predictable Efficient Trustworthy Expert review
Visits per unique visitor Entry pages Bounce rate Referrers Keywords Navigation paths Registration / purchase conversions On-site search Analytics
Business research first
Understand the culture
Quick and dirty research
Data-driven personas
Design backwards
Sketch together
Go lo-fi
Test informally silverbackapp.com
Make critique work
Learn to debate
Build on success
Buy the book 17 September undercoverux.com @cennydd  cennydd.co.uk  clearleft.com

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