Understanding and mis-understanding
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This document discusses the different stages of communication and possibilities for miscommunication. It notes that there is a difference between what we think and feel, what we can express in words, what we say to other people, what people understand from what we say, and what they may misunderstand. Effective communication requires navigating these different stages.
Understanding and mis-understanding
- 2. Modified & illustrated by ABB
- 5. What we can put into words What we say to other people What we think and feel Modified & illustrated by ABB
- 6. What we can put into words What we say to other people What people actually understand What we think and feel Modified & illustrated by ABB
- 7. What we can put into words What we say to other people What people actually understand What they misunderstand ! What we think and feel Modified & illustrated by ABB
- 8. What we can put into words What we say to other people What people actually understand What they misunderstand ! What we think and feel Modified & illustrated by ABB