Unit ii Emotional Intelligence
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Emotional intelligence refers to noncognitive skills that influence one's ability to cope with environmental pressures, including managing oneself and interacting with others constructively. It involves perceiving, expressing, assimilating, understanding, and regulating emotion in oneself and others. High emotional intelligence is linked to better decision making, motivation, leadership, conflict resolution, and reduced deviant workplace behaviors. It comprises five dimensions: self-awareness, self-management, self-motivation, empathy, and social skills.
Unit ii Emotional Intelligence
- 2. EI refers to an assortment of noncognitive skills, capabilities and competencies that influence a person’s ability to succeed in coping with environmental demands and pressures. Ability to manage oneself & interact with others in mature and constructive ways. Ability to perceive & express emotion, assimilate emotion in thought, understand & reason with emotion, and regulate emotion in oneself and others. CONCEPT OF EI
- 3. IMPLICATIONS: DECISION MAKING: negative emotions can result in a limited search for new alternatives & a less vigilant use of information. Positive emotions can increase problem-solving skills & facilitate integration of information. MOTIVATION: theories propose the employee essentially trades effort for pay, security, promotions etc, but perceptions & calculations of situations are filled with emotional content that significantly influences how much effort they exert. LEADERSHIP: effective leaders almost all rely on the expression of feelings to help convey their messages. They know that emotional content is critical if employees are to buy into their vision of their company’s future & accept change
- 4. INTERPERSONAL CONFLICT: a managers success in trying to resolve conflicts in fact, is often largely attributable to his/her ability to identify the emotional elements in the conflict & to get the conflicting parties to work through their emotions. DEVIANT WORKPLACE BEHAVIORS: negative emotions can lead to a number of deviant workplace behaviors, voluntary actions that violate established norms & which threaten the organization, its members, or both; can be non/violent & fall into categories such as production (leaving early, intentionally working slowly), property (theft, sabotage); political (gossiping, blaming co-workers) and personal aggression (sexual harassment, verbal abuse)
- 5. It is composed of five dimensions: Self awareness Self management Self motivation Empathy Social skills