Upgrading the Fun Ships
- 1. Upgrading the Fun Ships with Oracle APEX Jerome Raja Supervisor, Shipboard Applications Development Carnival Cruise Lines Scott Spendolini Executive Director Enkitec 1
- 2. WELCOME 2
- 3. About the Presenters Jerome Raja jraja@carnival.com Employee of Carnival for over 12 years Manages Project resources ( On-site and off-shore ) Shipboard Applications primarily involving Oracle database Check-in Guest Services Hotel Operations Finance Crew Personnel Administration PMP & Practicing Scrum Master 3
- 4. About the Presenters Scott Spendolini scott.spendolini@enkitec.com @sspendol Ex-Oracle Employee of 10 years Senior Product Manager for Oracle APEX from 2002 through 2005 Founded Sumner Technologies in October 2005 Co-Founded Sumneva in January 2010 Joined Enkitec in June 2012 Oracle Ace Director Co-Author, Pro Oracle Application Express “Scott” on OTN Forums 4
- 5. About Carnival Most popular Cruise Line 24 ships US, Europe, Australia itineraries FUN FOR ALL. ALL FOR FUN. Mission : Consistently deliver FUN, memorable vacations at a great value 5
- 6. About Enkitec Oracle Platinum Partner Established in 2004 Headquartered in Dallas, TX Locations throughout the US & EMEA Specialties include Exadata Implementations Development Services PL/SQL / Java / APEX DBA/Data Warehouse/RAC Business Intelligence 6
- 7. Agenda Overview Business Problems Solutions Demonstration Summary 7
- 8. OVERVIEW 8
- 9. Your Data Center 9
- 10. Carnival’s Data Center Swim-Up Water Slide Bar Daycare 5-Star Center Restaurant 10
- 11. Your Network 11
- 12. Your Network 12
- 13. Carnival’s Network Satellite Dish 13
- 14. Background Carnival used an Oracle Forms Character Mode application to facilitate ship embarkation Older technology, but also worked over satellite link when ship was not yet in port 14
- 15. Ship Embarkation System Key requirement: check in 3000-4000 guests into a ship in less than 5 hours Carnival Splendor Embarkation Lines 15
- 16. Ship Embarkation System Encompasses a wide variety of functions Document swipes ( Passports, Passport cards, Alien Resident cards, Enhanced Drivers License ) Credit Card swipe Complete missing guest details for governmental reporting Cabin key printing Collect Cash and print receipts Guest Account merges & splits 16
- 17. Unique Requirements 24 data centers, all of them float Sun/Oracle servers onboard with laptops/ desktops at terminals Wired/Wireless connection to the ship Check-in over the satellite for ships arriving late to the port Remote check-in from Airport 17
- 18. Ship Embarkation System Originally built years ago in Oracle Forms Character Mode Y2K conversion included Forms conversion from 3.0 to 4.5 and Reports 1.1 to 2.5 ( developer 1.6.1 ) Later converted Forms and Reports to 6i Development in GUI client/sever and deployment in character mode 18
- 19. Character Mode Forms Application 19
- 20. Character Mode Forms Application 20
- 21. BUSINESS PROBLEMS 21
- 22. Business Problem #1 Oracle discontinued support & extended support on Developer 6i - the last version to support character mode Thus, the character mode configuration had to be run unsupported Character mode Forms presented its own challenges: Longer Development Cycles Limited Features Difficult to find development resources More difficult to train users 22
- 23. Business Problem #2 Carnival was no longer able to meet changing business needs with Oracle Forms Unable to comply with PCI, PII & SOX compliance requirements Thus, we needed to get off of Forms as quickly and inexpensively as possible 23
- 24. Business Problem #2 Web-enabling forms solved nothing aside from the support problem Same PCI, PII & SOX problems persisted Considered migrating to Oracle Fusion Middleware Too cost prohibitive, as it would require a unique license for each ship 24
- 25. SOLUTIONS 25
- 26. Stop Gap Solution As a temporary solution, a Forms 6i GUI system was developed Eased some of the pain, but had issues: Horrible performance over satellite network Maintenance was a challenge, as each desktop required software to be installed and managed Especially difficult to deploy at some seasonal ports PCI was still an issue, as data was still not encrypted on the network ASO would have resulted in additional license costs 26
- 27. Stop Gap Solution 27
- 28. Another Approach... Migrate Forms to .NET front end Carnival is a Microsoft shop and extensive technical resources are available Replacement of knowledgeable development resources with .NET developers Uncertainty and unknown cost of new technology implementation at high demand and complex ship/terminal infrastructure 28
- 29. Selected Solution Oracle APEX 4.1.1 APEX Listener Tomcat HTML/DHTML Custom Theme & CSS jQuery 29
- 30. Key Benefits No additional license cost Retooling of existing Oracle development resource thereby retaining the knowledge pool Reuse of PL/SQL objects Fast paced development and staggered delivery Quicker time to market Eliminating multiple failure points in three tier architecture Performance of the application over the satellite 30
- 31. DEMONSTRATION 31
- 32. EMBARKATION SYSTEM D E M O N S T R A T I O N 32
- 33. Login 33
- 34. Search 34
- 35. Guest Details 35
- 36. Travel With 36
- 37. Split Pre-Registered Account 37
- 38. Add Payment 38
- 39. Embarkation Metrics Report *Only Report visible to Check-in Host login 39
- 40. Guest List Report 40
- 41. No Show List - Report 41
- 42. Kiosk Check-in Report 42
- 43. Cash Collection At Pier Chat 43
- 44. Guest Summary - Chart 44
- 45. Cabin Summary Chart 45
- 46. DESKO UPDATES D E M O N S T R A T I O N 46
- 47. Login 47
- 48. DESKO Search 48
- 49. DESKO Check-in 49
- 50. Payment 50
- 51. SUMMARY 51
- 52. Current Status HTTPS Check-in guests in 3 seconds Automated check-in with only swipe of a document Agents work on guest records only if incomplete thereby reducing data entry errors Graphs and charts for Embarkation progress 52
- 53. Futures Integration w/flatbed scanner to capture MRZ and image Guest Photo capture Implement gangway security with photos captured Modernize Guest Services desk 53
- 54. Download This and all other Enkitec presentations can be downloaded for free from: http://enkitec.com/presentations 54
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