Usability Beyond the Home Page: Bringing Usability into the Technical Services Workflow
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The document discusses the importance of usability in technical services workflows, emphasizing the need for qualitative and quantitative user testing. It outlines various testing methods and presents a case study on improving access to electronic resources through usability testing. Key recommendations include starting small, collaborating with others, and sharing results to enhance user experience in technical services.
Usability Beyond the Home Page: Bringing Usability into the Technical Services Workflow
- 1. Usability Beyond the Home Page: Bringing Usability into the Technical Services Workflow Kate Hill, UNC Greensboro
- 2. ● What is Usability ● Why in Technical Services? ● Types of User Testing ● Tips for starting ● A Case Study!
- 3. Poll Time!
- 5. Librarian User Image by Auckland Zoo, https://www.aucklandzoo.co.nz/experiences/red-panda-experi ence
- 7. Usability=Action Items and Empathy
- 8. Tech Services understand access and discovery
- 9. We have a broad picture Jill Emry, Graham Stone, Peter McCraken. https://library.hud.ac.uk/blogs/terms/
- 10. We know who to talk to and how (vendors!)
- 11. Choosing Users Photo by Julie Larsen Maher (Associated Press) https://www.detroitnews.com/story/n ews/nation/2015/11/23/us-zoos-boos t-red-panda-population-debut-ny/762 74786/
- 12. Facilitation suggestions Photo by Tripadvisor, https://www.tripadvisor.com/Locati onPhotoDirectLink-g274873-d2322 601-i270401696-ZOO_Ljubljana-Lj ubljana_Upper_Carniola_Region.ht ml
- 14. Types of Data Performance Data: Task took 45 seconds to complete on average 6/8 participants took six clicks to get to the right link Preference Data: Students commented that they liked the second option due to the amount of white space and cleaness of design
- 15. Heuristic Testing Developed byJoão Machini, https://ebiinterfaces.wordpress.com/2014/03/0 4/evaluation-heuristic-analysis/
- 16. Card Sorting Photo by Experience UX, https://www.experienceux.co.uk/faqs/wh at-is-card-sorting/
- 17. A/B Comparison
- 19. Inspirations Fry, A. (presenter), & Lesher, M. (recorder) (2011). Beyond Lists and Guides: Using Usability to Help Students Get the Most Out of E-resources. The Serials Librarian, 60(1–4), 206–212. https://doi.org/10.1080/0361526X.2011.556036 Stonebraker, I. R. . (2015). Measuring Usability in the Database Review Process: Results From a Pilot. Journal of Library Innovation, 6(2), 15–34. http://search.ebscohost.com/login.aspx?direct=true&db=llf&AN=112069613&site=ehost-live Wrubel, L. S. (2007). Improving Access to Electronic Resources (ER) Through Usability Testing. Collection Management, 32(1/2), 225–234
- 20. Getting into the UX world Katie Paton/RZSS Edinburgh Zoo, https://redpandazine.com/ 2017/05/05/edinburgh-zoo -red-pandas/
- 21. Start Small
- 22. Share your work DE Librarian ERM Librarian Web Librarian Help Box ROI Web Team Assessment
- 23. Make it a pilot Drawing by The Locked, https://www.deviantart.com/thelocked/ar t/flying-red-panda-313343697
- 24. Life (and UX) lessons ● Start Small ● Find your allies ● Why you? Why Tech Services? ● Collaborate ● Educate others ● Share it out
- 25. Worksheet Time
- 26. A Case Study: Libguides and Database A-Z Testing
- 27. The Problem Photo by Encyclopedia Britannica https://www.youtube.com/watch ?v=9UkTY8lFdqk
- 29. Methodology
- 30. Building Tasks
- 31. Testing Subject Discovery in the A-Z List
- 32. A/B/C Comparison
- 34. Recruitment
- 36. Demographics
- 39. What is a Database?
- 42. Too Many Options