Use Cases for ISO20000-1 based on ITIL in English 【Continuous Study】

Enterprise Management Associates

The document discusses the implementation of an ITIL-based ISO 20000-1:2018 service management system, with various use cases and solutions for improving service management in organizations in Japan. It outlines processes for problem-solving, prioritization of investments, and the selection of management cycles suitable for organizational needs amid challenges like the COVID-19 pandemic. The conclusion emphasizes creating a service portfolio and utilizing service portfolio management to prevent sales disruptions and improve operations.

Leadership & Management

Use Cases for ISO20000-1 based on ITIL in English 【Continuous Study】

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