User Experience and Accessibility
- 2. User Experience and Accessibility: An Analysis of County Web Portals Journal of usability studies (Vol. 9, Issue 1, November 2013 pp. 25-41) How to audit web portal accessibility Intoit articles (17, 14 -19) Portals –It’s all about the User Experience Jeanne Friedman, New Tilt Inc. D4U Faisal Imran MS(IS&T) Quaid-i-Azam university Islamabad 2
- 3. Website usability reinforces trust in e-government e-government are facing issues in usability and accessibility This study applies usability heuristics and automated analyses to assess accessibility and usability To assess usability, 14-point usability heuristic applied To assess accessibility, Wide Web Consortium’s (W3C) HTML validator applied Mobile support also examined User Experience and Accessibility: An Analysis of County Web Portals Introduction
- 4. E-government web portal provide single point service to citizens Web-based government services open the door for using a customer-oriented approach to focus on end- user “concerns and needs” to both engage and empower citizens These portals should be accessible and usable by citizen and support mobile driven readiness User Experience and Accessibility: An Analysis of County Web Portals E-government Portal
- 5. Website user experience focuses on site usability and readiness to embrace and adapt to new communication technologies such as mobile devices. Website should provide easiness to user to perform task User Experience and Accessibility: An Analysis of County Web Portals Usability in e-Government
- 6. Users expect and have a right to accessible content Accessibility is making information accessible for users with disabilities This study uses WAVE, a free automated tool for evaluating site accessibility that has been used as an indicator of web page accessibility in a range of studies. User Experience and Accessibility: An Analysis of County Web Portals Accessibility in e-Government
- 7. For Positive user experience, provides the way user prefer to use the website Separate style sheet should be used to provide portal accessibility Lack of mobile access discourages the user accessibility User Experience and Accessibility: An Analysis of County Web Portals Mobile Devices and the Digital Divide
- 8. Portal adoption Higher numbers of residents might require more coordinated websites to have a better user experience finding the resources they need in a complex local government.(Google search for the county name and Alabama, and examined the first 30 results) Usability User should able to locate the information easily (14 usability standards apply to measure this) Best coding practices Accessibility standards, valid HTML, and the use of external style sheets (WAVE and W3c tool used to measure this) New communication technologies The widespread adoption of mobile Internet access by the general population is still relatively recent (Examined HTML Code) User Experience and Accessibility: An Analysis of County Web Portals Areas
- 9. List of county web portal is compiled addresses for the 67 Alabama counties Identified websites that serve as portals, only 39 Portal Identified, 1 Portal is not working Conducted a heuristic evaluation of the usability of each homepage An automated evaluation of best coding practices is conducted code of CSS for mobile devices examined User Experience and Accessibility: An Analysis of County Web Portals Study Design
- 10. Each county portal homepage’s accessibility using the WAVE online accessibility tool Compliance with World Wide Web Consortium (W3C) coding standards by submitting each county homepage to the W3C’s HTML validation tool Categorized data into four primary areas: the adoption of portals, usability, best coding practices, and the adoption of new communication technology User Experience and Accessibility: An Analysis of County Web Portals Study Design
- 11. Total portal 39, one portal not working Out of 38 portals 58.2% have adopted web portals for e-government (Portal Adaptation) 81.6% portals used text links, 81.2% use navigation, and 39.5% change color after visit. On average, sites met between 10 and 11 of the 14 tested usability criteria(Usability) Only 10.8% had no validation errors (coding practices) Only 15.8% being prepared for support new communication technology (new communication technology) User Experience and Accessibility: An Analysis of County Web Portals Results
- 12. Developers need to go beyond standards to make sites universally usable Examining the adoption and use of style sheets for mobile devices User Experience and Accessibility: An Analysis of County Web Portals Recommendations
- 13. Thanks