User experirncearchitecture product
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The document discusses architecting user experience for products, using smartphones as a case study. It covers defining the user, understanding contexts of use, designing for human factors and ease of use. The presentation aims to surface communication options for enhanced user-centricity and ease of product use through user experience architecture. Key aspects include understanding user goals, tasks and mental models to create a consistent and intuitive experience within platform constraints and guidelines.
User experirncearchitecture product
- 1. Global User Experience Planning and Architecture Design Series Architecting Product User Experience Case: Smartphone www.novel-ebiz.com
- 2. An article or substance that is manufactured or refined for users. Definition of a Product Architecting User Experience for Product Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 © 2©
- 3. All product designs are Human- Centered following Ergonomics that take care of how humans interact with products. Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 3© Product Structure/Design Architecting User Experience for Product
- 4. • Happiness/Joy • Satisfaction/Contentment • Anger/Irritation • Disappointment/ DissatisfactionSource: International Journal of Design Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 4© Architecting User Experience for Product Product Usage: Human Factors
- 5. • Motive • Context • Interaction Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 2© Product Usage: Human Factors Architecting User Experience for Product
- 6. Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 6© User Motive drives Context for Interaction Source: International Journal of Design
- 7. How a product relates to what user needs Architecting User Experience for Product 5 User Experience factors… Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 7© Understanding User Context
- 8. When, how and why a product fits into user’s workflow Architecting User Experience for Product 1 Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 8© Understanding User Context
- 9. User Goals: What are user expectations from the product 2 Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 9© Architecting User Experience for Product Understanding User Context
- 10. User domain knowledge: What user needs to know to use the product 3 Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 10© Architecting User Experience for Product Understanding User Context
- 11. User tasks: What tasks user needs to perform for product usage 4 Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 11© Architecting User Experience for Product Understanding User Context
- 12. User mental model: Product perceptions, expectations and what if/wish list 5 Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 12© Architecting User Experience for Product Understanding User Context
- 13. Discovery of user’s “What if / Wish List” drives ease of use and product innovations Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 13© Discovering User Context Architecting User Experience for Product
- 14. Architecture Smartphone user experience is context driven – use cases and scenarios… Note: A Smartphone is categorized as product for mobility combining hardware and software integrated user experience that keeps user connected with information needs. Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 14© User Experience: Smartphone Architecting User Experience for Product
- 15. Architecture Creating Human Factors Metrics and Use-case Logic Smartphone Human Factors: User Context Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 15© Architecting User Experience for Product User Context and Use Cases Smartphone – User discoveries
- 16. Expert User User Actions New User User Actions Goal Striking a balance between User Groups Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 16© User Context and User Flow Architecting User Experience for Product Smartphone
- 17. Desired Experience Persona - Expert Smartphone Logic Persona - New Activate Application Display Application Helpline System ResponseUser Actions Activate App. Get Friends Activate Application Display List Rules.. Link to Application Contact Friends for help Stored Data Link to Helpline Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 17© Architecting User Experience for Product Persona Driven Drill-down Smartphone – A Use Case Scenario
- 18. Author: Sushmita Dutt, Presentation dated: June 10, 2013 Architecture Factors driving product innovation First Handheld Smartphone Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 18© Architecting User Experience for Product Understanding the Product Smartphone – Driven by generations of handheld
- 19. Handheld User Experience The hold Natural Scenarios Movement Ease of Use Delivering Two Fingers Thumbs Human Mechanical effort Natural process Motion Swipe Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 19© Architecting User Experience for Product Understanding Ease of Use Smartphone – User Experience Scenarios
- 20. Handheld User Experience Interface OS Scenarios Guidelines Operating System Touch Swipe Tap Navigation Single Screen Application Structure Single focus activity Space Data Views Rules Scroll Expand Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 20© Architecting User Experience for Product Understanding The Medium Smartphone – User Experience Scenarios Custom Design
- 21. Architecture User Constraints Architecture Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 21© Architecting User Experience for Product Understanding Constraints Smartphone – Environment Experience User Experience Architecture is restricted to Mobile Operating Systems defined guidelines – the most common ones – Android, iOS (free, open source) and Windows Phone (closed source, proprietary)
- 22. Architecture Scopes Architecture Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 © Architecting User Experience for Product Understanding Scopes Smartphone – Environment Experience User Deliver consistent user experience within defined design guidelines Deliver wireframes details around user activities, tasks and dependencies Deliver segmented experience for custom application
- 23. Architecture User Experience Pattern Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 © Architecting User Experience for Product Understanding User Patterns Smartphone – Scopes Sample Some Android standard gestures: • Tap-and-hold (long press) • One-finger drag • Two-finger tap • Two-finger drag • Two-finger pinch-zoom • Three-finger drag
- 24. Architecture YouTube Pattern: Fixed tabs display functional areas Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 24© Architecting User Experience for Product Understanding User Patterns Smartphone – Scopes User Experience Sample Pattern
- 25. Architecture Music Album Pattern: Allows selection of a song and then displays user options from a menu Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 25© Architecting User Experience for Product Understanding User Patterns Smartphone – Scopes User Experience Sample Pattern
- 26. Architecture The purpose of User Experience Architecture for Products is to surface communication options for enhanced user-centricity and ease of product use. Author: Sushmita Dutt Consultant ,User Experience and Information Architecture for Web, Mobile and Hybrid Technology Platforms sushmitadutt@novel-ebiz.com Author: Sushmita Dutt, Novel-eBiz Presentation: June 10, 2013 26© Architecting User Experience for Product The need for UX Architecture