![22
Reports
• Issue
[most] report fields segregated by module
Unable to develop report that combines
occurrence, incident and CAPA data
• Work Around
Create multiple reports and combine in .pdf
format
• Solution
Expand field availability
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Using Q-Pulse to Manage Maintenance & Errors
- 1. 1 Axalta™ Performance Coatings Dassault Aircraft Services - Wilmington Managing Quality with Q-Pulse Q-Pulse User Conference Dallas, TX June 26, 27 2014
- 2. 2 Outline • Who is Dassault Aircraft Services? • Why do we need a QMS Solution? • Why Q-Pulse? • What are we using Q-Pulse for? • How are we using Q-Pulse? • Some ideas
- 3. 3 Who is Dassault Aircraft Services? • Company Owned Service Network • 7 Certificated Repair Stations in North and South America • Certified by FAA and 7 Foreign Regulatory Agencies • das.falconjet.com
- 4. 4 Quality and Safety in a Global Environment The evolution of the Quality and Safety Management Systems is a key element of meeting customer expectations and competing in a global marketplace. Effective management of Quality and Safety across multiple locations requires standardization and control
- 5. 5 Need for Technology • In order to properly manage processes and data associated with QMS elements, an enterprise level solution for data management is required. • Multiple database and spreadsheet applications are migrated to a single application. Databases migrated include documents, regulatory, forms, vendor listing, QIN, audit, training.
- 6. 6 Return on Investment Direct monetary return on investment is achieved through improved incident management resulting in reduced rework, warranty, aircraft damage and employee injuries. The return is achieved through improved reporting, management and analysis of occurrences. By actively capturing and managing a higher volume of lesser, often unreported occurrences larger, more costly events are avoided.
- 7. 7 Why Q-Pulse? Similar applications were evaluated prior to selecting Q-Pulse as the preferred solution. Evaluations included a review of capabilities, industry knowledge and experience, ability to accommodate multiple locations and interface with existing business systems.
- 8. 8 What are we using Q-Pulse for? Application Module Customer Concerns CAPA/Customer Internal & External Audit Audit, CAPA Maintenance Related Error Management Occurrence/Incident/CAPA Post Delivery Lessons Learned Audit, CAPA Project Management CAPA Quote Approval Document Supplier Management Supplier/Audit/CAPA Tool Calibration, Inspection and Maintenance Asset Tool Equivalency, Lost Tools, Suspect Unapproved Parts, Technical Data Deviations Occurrence/Incident Procedure development, approval, distribution, change Document/Occurrence
- 9. 9 Customer Concerns 9 Initiate via wizard Default template applied Not applicable stages deleted
- 10. 10 Internal/External Audit • External – No checklist, created “on demand” Regulatory Customer • Customized CAR report for non conformance “findings” • Internal Scheduled, some recurring Checklist templates used Standard non conformance ‘findings” • Supplier Treated as “internal” Not linked to supplier 10
- 11. 11 MEAP Workflow 1 • MEAP Report • Gatekeeper 2 • Mandatory Reporting • Containment 3 • MEAP Analysis • Recommendation 4 • Event Review • Assign Actions 5 • Quality Review Board • Implement Actions 11
- 14. 14 Post Delivery Lessons Learned • PDLL Review (audit) set up during planning phase • PDLL Checklist Financial performance On time delivery Customer Satisfaction • Findings Cause Correction 14
- 15. 15 Project Management Purpose/Scope • Define Project Charter • Establish Boundaries Reason/Cause • Optional Stage • Define Causes addressed in Actions Stage Action Plan • Summarize action plan in details • Add/assign actions to achieve plan Implementation • Summarize implementation plan in details • Add/assign actions to achieve plan Follow Up • Summarize follow up plan in details • Add/assign actions to validate effectiveness of actions 15
- 16. 16 Quote Approval • Maximizes use of Documents Module Comprehensive routing templates based on document “type” Accountability through scheduled reporting Response time metrics • Proposals 16 Create Proposal Deal Review Approve Activate Revise Ops Review Approve Activate
- 17. 17 Supplier Management • Occurrence module used to request new suppliers • Manages Suppliers of: Certificated Non Certificated Fabrication • Review dates based on: Periodic review Certificate Expiration 17
- 18. 18 Other Occurrence/Incident Uses • Tool Equivalency Supporting information attached Closed as standard events Accept/reject recorded • Lost Tools Require “investigation” • Suspect Unapproved Parts Require “investigation” • Technical Data Deviations Supporting information attached Closed as standard events accept/reject recorded 18
- 20. 20 Customer • Issue 1 - Complaints come from the field, complaints are CAPA’s, No Mobile App for CAPA’s • Work Around – use reporting app • Solution - Mobile App for CAPA • Issue 2 - Licensing Inconsistency Primary license required to read CAPA in customer record • Work Around – Access CAPA from CAPA module 20 Create CAPA Assign Complete Create Occurrence Assign Analysis Create CAPA Assign CAPA Complete Analysis Complete CAPA
- 21. 21 Audits Issue • CAPA’s are released when created – Defeats purpose of report acceptance – If CAPA completed before audit, locks audit Work Around • Do not assign CAPA’s until report accepted Solution • Hold CAPA’s until report accepted or audit “completed” 21
- 22. 22 Reports • Issue [most] report fields segregated by module Unable to develop report that combines occurrence, incident and CAPA data • Work Around Create multiple reports and combine in .pdf format • Solution Expand field availability 22
- 23. 23 Messaging • Issue 1 Message volume overwhelming • Each individual record generates it’s own message – Audit findings – Overdue notifications Work Around • Turn off messaging • Create reports Solution • Add option to group messages. Provide link to launch pad or list view. – You have over due “XX” or – You have been assigned findings • Issue 2 No on demand messaging • Manual status update, request information, clarifications Work Around – screen shot and external mail Solution – Add linked messaging , retain history 23
- 24. 24 Desktop vs Web Client • Issue Icon to desktop version and link to web client in Email confusing to users Web Client has limited functionality, not compatible with all browsers • Work Around None • Solution Allow system setting to suppress icon or hyperlink in email Increase functionality of web client and eliminate desktop version Increase compatibility with browser versions 24
- 25. 25 Supplier • Issue 1 Not able capture review history • Work around Add note to record • Solution Add review functionality like documents module • Issue 2 Audits not linked to Supplier • Work Around CAPA’s linked to supplier are linked to audit • Solution Add ability to link audit to supplier 25
Editor's Notes
- #21: Note extra steps required to perform work around. Work around is needed to associate non-conformance with customer record.