UX directly affects your bottom line

Editor's Notes

• #2: Hear how Intel acknowledged the business value benefits of UX and incorporated it into its IT strategy. Topics we cover include: why and how Intel developed its UX strategy, how to capture business value and productivity gains leveraging processes, biz value calculators, tools, and metrics, active user and customer engagement processes (focus and working groups), and other best practices.
• #3: 2
• #4: SLIDE PURPOSE: Who Are We … we are the IT organization at Intel (IT@Intel) .. Core background information on Intel IT and our mission/goals/capabilities Key Messages: We are the IT organization Inside Intel’s Business. Our organization is large, diverse multi-national enterprise with a wide variety of operational requirements and needs Our Vision is to accelerate Intel’s quest to connect and enrich the lives of every person on Earth by the end of the decade. Our Mission is to Grow Intel’s Business through Information Technology for Intel by facilitating IT Consumerization, delivering IT efficiency and continuity through Cloud Computing, increase employee productivity through seamless connectivity and Security, provide significant business value through Business Intelligence initiatives and drive increased collaboration through Social Computing. Review some of the Information/Key Stats shown here. Size and Location: 6,334 IT employees … Supporting over 98,000 employees. Note: Intel IT only reflects the number of employees we support directly (we exclude Intel employees who support wholly owned subsidiaries) Remote Support is Vital. Data Centers and Facilities: 59 Data Centers worldwide (down from 142 in 2007)  Need to confirm this data[~55,000 servers (down from 100,000 in 2007) consuming a large electrical and power/cooling load (roughly 55MW total power) Our Data Centers also support 300M email messages (per month), >2,183 Terabytes WAN traffic (per month)] and store 45 petabytes of raw storage capacity Employee / Client Technology: Support over 147K devices (note >1 per employee ratio .. This ratio is growing with support of BYO and custom technology delivery to meet business needs) >We have been 80%+ mobile PCs (laptops) as our core employee technology standard since 1997We have been actively evaluating, enabling and supporting many companion devices for improved productivity and flexibility Need to add what we are doing with tablets - Janet >43,200 Handhelds (variety of form factors (phones/tablets) vendors, software and solutions)  the majority of these devices are now EMPLOYEE OWNED Intel IT continues to embrace consumerization of IT and mobile applications are a major component of our strategy. We have delivered 57 mobile apps and counting to support new form factors. Our goal is to deliver a seamless, secure experience for our employees across a wide spectrum of devices by putting user experience first. Enabled Leadership Business Capabilities: Enable a top 25 supply chain (recognized by Gartner, previously AMR Research) . #25 in 2009, #18 in 2010, #16 in 2011, #7 in 2012 and #5 in 2013 key focus for IT innovation … delivered solid business results and competitive differentiation for Intel Additional fun facts … 100% Intel laptops support SSD and 100% are deployed with disk encryption
• #6: There are options to improve UX based on SAPGUIWe’ve explored NWBC, Personas and Fiori There are free UX Options out there that you can implement Uses Pleasantly surprised by the capability and the speed of implementation to improve UX Change background or better font/color How did we get there? Objective: Share our User Experience wins Show capabilities Key Takeaways: How you can leverage a proven approach and technologies to improve UX
• #8: TCO – Total Cost of Ownership TTM – Time-to-Market Making it easy to use has benefits !
• #9: - IT UX team has conducted Voice of User every year, and conducted many user research
• #10: Improve ease of use and information finding to transition of employees to efficient knowledge workers through the use of just in time KPIs and simplified systems access and interactions Align with selected strategic vendor UI technologies – SAP Fiori Minimize UX risk of OTS solutions to reduce Intel cost Improve User Satisfaction via high usability and self service Establish a close partnerships with key business segments Embrace Open IT [on-prem, cloud, custom] via UX integration framework Focus the investment on incrementally addressing major pain points while intercepting new implementation [SaaS, HANA] with stricter UX standards and technologies Support migration and leveraging higher level of knowledge and information skills through automation. Mobile First Self service and targeting Social  if we invest in doing something in a certain way, then we expect a particular result that we can measure. Put UX improvement on the forefront of application service delivery - skilled designers Addresses multiple scenarios and personas: casual and power user Leverage closed loop feedback based on real user experience Last used/personalized One or two clicks to action ? End to End workflow process ? Data quality ? Reduced cost
• #12: We have other UX initiatives Transition Change Management Today 6-9 months to be productive
• #13: - Customer business analyst - Before: Use multiple Uis ((SAPGUI, Portal, Bobj reports, homegrown apps…)
• #14: Reiterate: Derive Business Value and Productivity UX and 5 Star strategies merged UX driving 5 star strategy and not the other way round
• #18: Takeaways You CAN improve the SAPGUI UX Derive Business Value and Productivity improvements Take another look at NWBC and SAP Screen Personas
• #19: Impact of Hana Cross Browser Support
• #24: -Native Side Panels are limited -Even IT can benefit
• #27: Simplify Transactions Enhance functionality via Scripts Scripts are based in Javascript and can call ABAP function modules Branding Not intended for mobility, but it may be possible