Va 101-resource-guide
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This document provides information and contact details for various veterans benefits and services available through the VA. It outlines assistance available for homeless veterans, benefit eligibility questions, applications and claims, disability compensation, dependency benefits, education benefits, insurance programs, home loans, healthcare services, burial benefits and more. Contact information is provided for the national call center, websites, and hotlines that can help veterans navigate and apply for these various types of support.
Va 101-resource-guide
- 1. Homeless Veteran Immediately call the 24-hour National Call Center for Homeless Veterans at 1-877-4AID-VET VeteransBenefitsAdministration Benefit Eligibility Questions • Videos and easy to understand 30 second eligibility quiz are available on explore.va • A hardcopy and online handbook is for available benefits and qualifications information • Comprehensive benefits and eligibility information are available at ebenefits.va VA National Call Center: 1-800-827-1000 Benefits Handbook: www.va.gov/opa/ Easy to understand videos about all VA programs and eligibility: http://explore.va.gov/ Applications and detailed eligibility: https://www.ebenefits.va.gov/ Benefit Application/Claim Questions • Information, forms, and phone numbers are available online for Veterans and their dependents All forms and applications available at: https://www.ebenefits.va.gov/ Videos that explain how to fill out select forms: http://www.benefits.va.gov/BENEFITS/videos.asp VA National Call Center: 1-800-827-1000 Disability Compensation Questions • Disability compensation is a tax-free benefit paid to eligible Veterans • Eligibility is determined by injuries/diseases from/aggravated by service All forms and information available at: https://www.ebenefits.va.gov/ Dependency & Indemnity Compensation for Veteran’s Dependents Dependents may be awarded tax-free benefits for: • Death during military service or post-service related to a service- connected disability • Death after extended period of 100 percent disability Information available at: http://benefits.va.gov/COMPENSATION/types- dependency_and_indemnity.asp https://www.ebenefits.va.gov/ Post-9/11 GI Bill Benefits • The post-9/11 GI Bill pays higher education tuition, housing and stipends for Veterans, service members or their dependents • Eligibility - served at least 90 days on active duty after 9/10/2001 Information available at: www.GIBILL.va.gov GI Bill Hotline :at 1-888-GIBILL-1 (442-4551) Insurance and TSGLI/SGLI Questions Veterans are eligible for the following: • Service-Disabled Veterans Insurance Service members’ Group Life Insurance • Veterans’ Group Life Insurance • Veterans’ Mortgage Life Insurance TSGLI - SGLI Traumatic Injury Protection All forms and information available at: http://www.benefits.va.gov/insurance VA Life Insurance Call Center: at 1-800-669-8477 Home Loan Guaranty Program Questions or Payment on a VA- Provided Home Loan • VA guarantees loans made by private lenders such as banks, savings and loan associations, and mortgage companies • The VA provides Specially Adapted Housing (SAH) grants for severely disabled Veterans All forms and information available at: www.benefits.va.gov/homeloans/index.asp Payment Assistance:1-877-827-3702 Transition Assistance Program (TAP) TAP may include: • Transition from service briefings and assistance https://www.dodtap.mil/ Vocational Rehabilitation and Employment (VR&E) Information VR&E includes: • Vocational assessments, counseling and planning for education and employment • Payment for tuition, books, fees, supplies, and monthly subsistence • Job-seeking skills and assistance in finding employment https://www.ebenefits.va.gov/ebenefits/jobs “HOW CAN I HELP YOU?” For information about benefits or VA services, call the VA National Call Center at 1-800-827-1000 Monday-Friday 8am-9pm EST* *Call back service may be available after hours As of 4/24/15
- 2. “HOW CAN I HELP?” Health Benefits or Application Questions VA provides • Primary care • Mental health care (including Veteran-specific treatment for PTSD, TBI care, etc.) • Preventative care • A wide variety of specialty care • Inpatient and outpatient pharmacy • Geriatric care • Long term care and support Application, program and eligibility Information available at: http://www.va.gov/health/About VHA.asp www.va.gov/healtheligibility https://www.ebenefits.va.gov/ 1-877-222-VETS (8387) VeteransHealthAdministration Locating the nearest VA Medical Center • VA medical facilities can be found across the country, divided into 23 regional networks Information available at: www.va.gov VA National Call Center: 1-800-827-1000 Access to Patient Medical information • My HealtheVet is VA’s online personal health record system designed to help VA patients manage their healthcare records and notes from medical providers Information available at: https://www.myhealth.va.gov/in dex.html 1-877-327-0022 Rural Veterans • The VA Office of Rural Health helps rural Veterans access medical care through VA facilities Information available at: http://www.ruralhealth.va.gov Female Veterans • The Women Veterans Health Program focuses specifically on services for women Veterans within VA health facilities Information available at: http://www.womenshealth.va.g ov Burial and memorial Benefits Information VA offers Veterans and their dependents: • Burial and honoring services, including gravesites and grave liners • Maintenance of national cemeteries • Headstones, markers, and presidential memorial certificates Information available at: www.cem.va.gov https://www.ebenefits.va.gov/ National Call Center: 1-800- 827-1000 National Cemetery Administration Whistleblower Complaints • The Office of Inspector General Hotline receives, screens, and refers complaints within VA • Cases are accepted on a select basis based on the most potential risk to veterans, VA programs, and operations Reporting information available at: www.va.gov/oig 1-800-488-8244 vaoighotline@va.gov VACentralOfficeandSpecialOffices Support Services for VA Employees • The Employee Assistance Program helps employees manage personal issues in a confidential manner • Local Union representatives are available to provide additional information EAP Information available at: 1-202-461-5931 Union information available at: http://www.va.gov/LMR/laboru nions.asp Veteran (Vet) Center information Vet Centers provide: • Individual and Group Counseling • Discharge Upgrade Information • Community, Social Service and Medical Referrals • Employee Assistance Referrals • VA Benefits Assistance Referrals Information available at: 1-877-WAR-VETS Claims Appeal Process information • A Veteran or dependent/caregiver has a full year to appeal a denied claim regarding any benefit offered by VA - disability, healthcare, or burial related • To appeal, Veterans must file a Notice of Disagreement (NOD) with the Administration that denied the benefit • The appeals process has many stages, and most of the appeals processing and resolutions take place in the Administration that made the initial claims decision. • If Veterans or dependents/caregivers are not satisfied with the appeals decision/statement of the case, they may continue to pursue their appeal before the Board of Veterans’ Appeals Information available at: http://www.bva.va.gov/How_Do _I_Appeal.asp 1-800-923-8387 VA Organizational Structure • Information on VA’s organizational structure and Administrations www.va.gov To help a Veteran in crisis, call the 24 hour Crisis Hotline at 1-800-273-8255 option 1 As of 4/24/15
- 3. “HOW CAN I HELP YOU?” Central VA Website www.VA.gov eBenefits Info https://www.ebenefits.va.gov/ or 1-877-222-VETS (8387) 24-Hour Hotline for Homeless Vets 1-877-4AID-VET GI Bill Benefits www.GIBILL.va.gov or 1-888-442-4551 VA Website www.VA.gov eBenefits Info https://www.ebenefits.va.gov/ 1-877-222-VETS (8387) (healthcare) 24-Hour Hotline for Homeless Vets 1-877-4AID-VET 24-Hour Veteran Crisis Hotline 1-800-273-8255 option 1 For benefits, programs, and location information 1-800-827-1000 As of 4/24/15