Val Event Workshop 3
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The document discusses brokerage models for adult social care in Leicestershire County Council. It outlines that brokerage involves helping people plan and organize support without rationing resources or providing direct services. Different levels and providers of brokerage are discussed, including individuals, third sector organizations, and public sector options. The advantages and disadvantages of each are considered. Stakeholder input is sought on the most appropriate brokerage model for the region.
![Contact details: Richard Wilson Service Manager - Market Shaping [email_address] Chhaya McDonald Engagement Officer – Personalisation [email_address] Claire Payne Team Support Officer [email_address] Edd Tillen Communication Officer- Personalisation [email_address]](https://image.slidesharecdn.com/valevent-workshop3-100408103943-phpapp01/85/Val-Event-Workshop-3-18-320.jpg)
Val Event Workshop 3
- 1. Brokerage Tony Dailide Assistant Director, Personalisation Leicestershire County Council Adult Social Care Service
- 2. What is Brokerage? Dictionary definition: “ an agent who functions as an intermediary between two or more parties in negotiation agreements, bargains, or the like” The In Control definition of a support broker is: An individual who: Has the role of helping people plan and organise and support they need Does not have the job of rationing resources Does not have the job of providing services
- 3. Where is Leicestershire? Co-event held on the 4 th Feb `10 Facilitated by iMPOWER Attended by service users Looked at different options and models
- 4. Different levels of brokerage Would we need a different range of options to suit different service user needs? SU broker SU acts as own broker using the web Generic support broker Specialist support broker
- 5. Who could deliver brokerage? Social Enterprise Arms length service delivery body Carers / Support network / Family VCS organisations Private sector – independent / Self employed Commissioners Service user Centres For Independent Living Private sector commercial organisations Front line staff INDIVIDUALS 3RD SECTOR PRIVATE SECTOR PUBLIC SECTOR
- 6. Which models for Leicestershire? Social Enterprise Arms length service delivery body Carers / Support network / Family VCS organisations Private sector – independent / Self employed Commissioners Service user Centres For Independent Living Private sector commercial organisations Front line staff INDIVIDUALS 3RD SECTOR PRIVATE SECTOR PUBLIC SECTOR
- 7. Advantages and Disadvantages Likely to be a subjective advisor May not be commercially aware Seen as an “old” way of working Support planning maybe less creative and innovative than external partners May be less able to negotiate “creative” or cost effective services Able to use existing contractual arrangements Already have an existing relationship with service user Allows changes to he existing system to be made in a more controlled and cost effective manner Provided by the council Disadvantage Advantage Type of model
- 8. Advantages and Disadvantages Influenced by own particular cause Services offered are likely to be for one user group only If offers services in the same market, likely to be a subjective advisor Brokerage market is currently under-developed Uses community services in the local area May encourage innovation Likely to already have a good understanding of needs and possible solutions Provided by the 3 rd sector Disadvantage Advantage Type of model
- 9. What do you think is the most appropriate model for delivering brokerage – who should deliver? How can we minimise conflict of interest and maximise the market? What resources do you have available to do this? What does brokerage mean for you?
- 10. We need your help! Aim To build as detailed knowledge base; of Private and Voluntary Providers Including as much detail on services available as possible How you can help Keep in contact Think about different services you can offer Send us details of your service including areas covered, services offered etc.
- 11. Engagement with Providers Edd Tillen Communications Officer, Personalisation Leicestershire County Council Adult Social Care Service
- 12. What is it? Communicating Listening Sharing views and ideas Working up solutions Involving and participating: Co-producing Empowering
- 13. Why? Develop joined up working Ensure we have the channels to understand and connect Promotes and shares best practice Need contributions from experts – YOU
- 14. Our Programme Core reference group Staff Forum Carer Forums Provider Forums User Forums
- 15. Provider Forums Provider Forums 3 rd Sector XY Ltd. AB Company AB Voluntary ?? ?? ?? ?? ?? ?? ??
- 16. Requirements of Forum Members Provide feedback and advice Represent the diversity of Partner and Provider perspectives Bring experience and perspective Contribute ideas
- 17. Exercise What are your ideas for engaging and communicating with providers? What are your 3 main priorities? needs to start? needs to be carried on? needs to stop?
- 18. Contact details: Richard Wilson Service Manager - Market Shaping [email_address] Chhaya McDonald Engagement Officer – Personalisation [email_address] Claire Payne Team Support Officer [email_address] Edd Tillen Communication Officer- Personalisation [email_address]
Editor's Notes
- #13: What is Engagement? There is no one definitive definition of what engagement is. Engagement in its broadest definition is about when members of the public, either as individuals or as a ‘geographical community’ or as ‘communities of interest‘ are involved in decisions about service design and service development, commissioning and service delivery. For the purpose of Personalisation at Leics county council, engagement is about the active involvement and working with service providers (includes voluntary and commercial), individuals and other statutory partners to design and develop future social care provision within Leicestershire. One off Ongoing Various ways Meetings Briefings Newsletters email
- #14: Why is it important? KEY DRIVERS: The Concordat ‘Putting People First: A shared vision and commitment to the transformation of Adult Social Care White Papers ‘Our Health, Our Care, Our Say’, and ‘Strong and Prosperous Communities’, engagement is a strong theme, with a particular focus on outcomes. National policies: statutory duties to including the Duty to Inform, Consult and Involve, the Duty to Co-operate and the Sustainable Communities Act 2007, Equality Bill and the Disability Discrimination Act 2005 . BUT IT IS MORE THAN BECAUSE GOVERNMENT TELLS US TO DO IT THROUGH LEGISLATION Explain the above points: better for the provider - makes business sense especially in the current economic climate, regardless of whether you are a commercial provider or a voluntary sector provider.
- #16: WHAT IS THE LEICS CC PROVIDER FORUM? Membership of you whether you are private sector provides/voluntary sector
- #17: LEICS CC thinking: To work with Chhaya – engagement officer, who will provide support and guidance and link into the projects and the Programme board A couple of points as to what we expect from the forum - rough guide. Forum to meet for the first meeting by end of March 2010. To meet quarterly but be involved with projects as required Forum members to elect 2 representatives to advise the programme board