VCONNECT OR ICONNECT: Power of Interpersonal Skills
- 1. VCONNECT OR ICONNECT Power of Interpersonal Skills By: Bhanu Arora
- 2. TEN RULES FOR INTERPERSONAL RELATIONSHIPS
- 5. Be Cordial
- 6. Be helpful
- 7. Be cautious with criticism and lavish with praise
- 8. Do not broadcast your personal problems
- 11. Do not talk about your health unless it is good
- 12. Add to this a sense of humor
- 14. What resolved the conflicts? • Listening Intensively • Verbal Communication • Non-Verbal/Body Language • Negotiation • Problem Solving • Decision Making
- 15. Purposes/Advantages • Builds Trust & Understanding • Builds Great Rapport • Source of enjoyment • Peer Learning's • Personal Growth and Development • Differentiate you from the Mass • Sense of Security
- 17. Essential Interpersonal Skills @ the Workplace • Interpersonal skills are crucial in the workplace for effective communication and collaboration. • They enable us to build positive relationships and foster a healthy work environment.
- 20. Assertiveness & Adaptability • Assertiveness: The ability to express thoughts, ideas, and needs confidently without being aggressive. • Adaptability: Being flexible and open to change, readily adjusting to new circumstances and challenges. ▫ Internal Changes, Market / Customer Changes and Innovation / Technological Changes
- 21. Cordial and Subtle Behavior • Cordial Behavior: Treating others with kindness, respect, and courtesy. • Subtle Behavior: Being sensitive to the feelings and emotions of others, avoiding offensive remarks.
- 22. Empathy and Empathetic Thinking • Empathy: Understanding and sharing the feelings and perspectives of others. • Empathetic Thinking: Considering others' emotions when making decisions or giving feedback.
- 23. Perseverance and Patience • Perseverance: Continuing efforts despite obstacles and setbacks, staying committed to achieving goals. • Patience: Maintaining calmness and tolerance in challenging situations.
- 24. Communication • Communication is a process that involves expressing and understanding emotions and thoughts through various channels. It encompasses: • Speaking & Listening: Active and attentive listening combined with clear and articulate speech. • Writing & Understanding: Writing effectively and understanding written communication. • Seeing and Believing: The ability to interpret and convey non-verbal cues like body language and facial expressions.
- 25. Communication • Processing Information: Transmitting information and data clearly and effectively, both verbally and non-verbally, to individuals or groups. • Major Setback: Assumptions can hinder effective communication and lead to misunderstandings.
- 26. Conclusion • Interpersonal skills are the foundation of strong workplace relationships and overall success. • Developing and applying these skills can lead to a more collaborative, productive, and harmonious work environment.
- 28. Q&A • https://www.youtube.com/watch?v=JwjAAgGi-90 - effective communication • https://www.youtube.com/watch?v=P4v3hHBASJk - Cordial Behavior • https://www.youtube.com/watch?v=EMO2C6hYuF4 – change & Adaptability • https://www.youtube.com/watch?v=G3VMl-EY2DM – change & Adaptability • https://youtube.com/shorts/Lh6qwEsCp7M?feature=share – Empathy
- 29. Listen and DRAW • You will need a pen and paper to complete this activity. • The trainer will tell you what to draw on the picture, one step at a time • The trainer will reread the instructions only one time • Be very quiet so that everyone can hear the directions • Stay focused during the activity
- 30. Tips to Improve Interpersonal Skills
- 32. THANK YOU!