Vhelp quick
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- More consumers are interacting with businesses through websites rather than phones or email, so there is an urgent need to monetize the web channel. - Vhelp is a next generation live chat tool that can be embedded on websites and Facebook pages to allow visitors to chat with agents in real time and help convert more leads and sales. - Vhelp has advantages like allowing co-browsing, capturing feedback, creating a knowledge base, tracking conversations, and integrating with CRMs. - To use vhelp, businesses sign up for a free 30 day trial on vhelp.me and add a few lines of JavaScript to embed it on their site. They can then manage chats and leads through the v
Vhelp quick
- 2. Why 75% of your vhelp ? consumers are on the web* Website vhelp drives more sales from web Facebook by converting web visitors Google *Forrester research 2010
- 3. More consumers are flocking to your web channel, so there's an urgent need to monetize it Customer to business contact in 1999 Customer to business contact in 2010 Web! 8% Email! Email! 22% 11% Other! Web! 6% Other! 46% 8% Phone! 75% Phone! 25% 68% of the customers now look to connect with businesses on the web* ! *Source : Forrester Research 2009, 2010
- 4. Consumers need engagement before conversion India 50 43 37.5 25 21 16 12.5 14 0 Pre Order Shipping Ordering process Promotions *Source: India data is from live deployment
- 5. For web, text based engagement is best US Europe 50 47 44 37.5 36 33 25 26 23 21 21 12.5 0 More I get faster comfortable with Clear understanding I can multi task, responses on text chatting than of queries which chatting phone *Source: Market tools Research 2010
- 6. What is vhelp is the next generation vhelp live chat, that can be put on your website or facebook vhelp allows you to chat with your visitor when they are on your website in real time. Helping you close more leads and sales from your web visitors.
- 7. ! Why vhelp ? vhelp converts web traffic to sales 3 2 Convert 1 Chat Click
- 8. Where "vhelp" appears on the bottom will be vhelp ? right on your website or facebook page
- 9. Where will be On click it will pop open within the vhelp ? page and allows visitors to chat
- 10. Where will be When your not online, visitors vhelp ? can leave message for you
- 11. Getting vhelp on your Just 6 lines of javascript need website to be pasted into your website No software to download and maintained
- 12. How to manage You need to login portal.vhelp.me vhelp ? to chat with your visitors Resources pane! Interaction pane! Visitor pane! Agents can see the Agents can talk to All visitors with their info about visitors, multiple visitors in source show up here search kbase! one go 1 2 3
- 13. How to Interaction pane allows you to chat with acquire visitors, co- browse and vhelp ? also tag a lead in real time 2c 2b On click, it allows to With redirect you can release the visitor from cobrowse with the the pane.! customer.! 2a 2d On click you can Tag lead allows you to post the acquire the customers visitor info to the lead table, you want to interact ! which can be pushed to CRM!
- 14. How to chat with You get complete info on visitors vhelp ? Logout of the session. ! Previous 3b Change the chat name interaction for the sales agent.! history of visitor 3a Create quick short cuts Click on search to quickly search through to power your the knowledge base! interactions. ! 3c Click on edit option to modify lead information of the visitor!
- 15. vhelp Capture customer feedback right advantage ? after chat automatically
- 16. vhelp Capture customer feedback right advantage ? after chat automatically
- 17. vhelp Co browse with your visitor, help advantage ? them move around on your site Maya : We have got a special deal running for 1N/2D for weekend gateway to GOA. Would you like to check it out here at http:// www.snapdeal.com/goa_Deal . Rahul : This sounds interesting, how can I buy it ? Maya : Let me help you sign up and buy this deal here. To start with, please fill in your details, so that we register you. This is great, dont have a credit card, can I still buy the deal ?
- 18. Create a knowledge base as you vhelp advantage go, reducing training need and ? creating consistent experience You can start by putting your FAQs into answer bay through the add button . You can edit and remove answers by selecting them and then choosing edit or remove. ! !
- 19. vhelp Track all the conversations, mine advantage ? them for specific trends Filters allow you select transcripts by date , agents, or length or even by sentiments.!
- 20. How to You need to login to manage vhelp ? dashboard.vhelp.me to manage it
- 21. vhelp Track all sales leads and export advantage ? them to your CRM
- 22. How to 10 built in reports to give you manage complete insight into sales vhelp ? You can slice and dice into reports by choosing multiple tabs. ! If you don't get see any data into reports don't worry. It takes 24 hours to get initial data points to generate.! !
- 23. Value add of vhelp Customer value Voice Live Chat Email/Ticketing Intelligent help Interactivity High High Low High Ease of deployment Low Medium High High Customer satisfaction Low Medium Low High Reliability of help Low Low Low High Ease of usage for Medium Medium Medium High customers Cost to company High High High Low Wait times High High High Low Ease of Deployment Get Satisfaction Vimagino Total! ! Cost Zendesk Genesys Virtuoz egain Conversive Right Now Liveperson Availability
- 24. Customer Pearson sees 2x leads and higher case study customer satisfaction Customer Details 1. Largest educational company, Pearson's india website (www.edurite.com) . Leader in educational e commerce space in india. ! 2. Close to 50-60k unique visitors everyday ! 3. 50% shoppers come in the time frame of 9am -2 pm!
- 25. Customer Pearson sees 2x leads and higher case study customer satisfaction Impact details 1. More than 950+ additional confirmed leads generated with just 5% of the traffic. ! 2. More than 75% of interactions are happy interactions.! 3. Reduced the cost of acquisition by 35%.
- 26. Less than 60 sec sign up Sign up for 30 day free trial with no credit card required, at! Www.vhelp.me Set up in 5 minutes or less