Vishwajeet Chaurasiya
- 1. CURRICULUM VITAE VISHWJEET CHAURASIYA 121, S.M.ROAD, M.N. NAGAR – 2, Antophill Church, Sion (E), Mumbai- 400037, Mobile no. 9768377097 Email ID – 23vishwajeet555@gmail.com PROFESSIONAL OBJECTIVE To develop through critical analysis of complexities the most pragmatic, competent & leadership driven business models that enhance overall organization value. PERSONAL ATTRIBUTE Comprehensive problem solving abilities with an excellent verbal and written communication skill, Hardworking, responsible, never say die attitude ability to dealt with people diplomatically, quick Learner and, ability to meet tight deadlines and work under pressure. TECHNICAL PROFICIENCY Application packages : MS-Office , Tally 9.0 & D.T.P. ACCADEMIC QUALIFICATION Class School / College Board / University Year of passing Percentage S.S.C S.P.M.Vidyalay Uttar Pradesh 2006-2007 59.50% H.S.C Aryan College Maharashtra Board 2008-2009 66.83% B.M.S. Guru nanak college Mumbai university 2011-2012 66.33% PDGM(Supply Chain Management) Welingker College Mumbai university 2015 Appeared WORK EXPERIENCE Worked as a CSE (Backoffice) in Serco Global Service LTD Duration: 25th March 2013 to 15th August 2014 I was working as CSE in Retention Admin. Working on mails and resolving the customer queries related to renewal of Policy (Pru-Health Insurance) and forward that mail to relevant department. Making daily report on excel as renewal of policy and report will sent to client. Making weekly and monthly report as renewal of policy and cancellation of policy and update to client accordingly.
- 2. HCL Infosystem LTD (Service coordinator) Duration: 4th December 2014 to Till now Preparing daily workloads for staff & coordinating the daily allocation of work. As per management requirement provides the calls productivity reports. E.g. DCR, Total Calls Reports. Working on mails and resolving customer/clients query. Receiving IT related issue queries from user and assigning to the Engineer and get it done from engineer. Coordinating with Engineer and end user till the issue is not resolved. Managing and monitoring staff attendance. Attending and participating in team meetings. Ensuring a clean, safe and friendly working environment. Handling escalation from customer on 1st level. Reporting to senior managers. Constantly looking for ways to improve processes. Training new team members. Handling new Joiner employee IT related requirement and making report. (Including all IT related access as per department. E.g. Email ID and internet access and IT asset (desktop/Laptop) allocation as per the designation of the employee. ) HOBBIES Listening music, Playing Cricket. PERSONAL PROFILE Father’s name : Vishwajeet Raghunath Chaurasiya Date of birth : 12/5/1991 Gender : Male Marital status : Single Nationality : Indian Religion : Hinduism Category : General Language known : English, Hindi, Marathi DECLARATION I do here declare that all the above statement is true to the best of my knowledge. Date: Vishwajeet Chaurasiya Place: Mumbai