Voyant Troubleshooting Guide (template)
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This document provides a template for troubleshooting issues with a Voyant system. It instructs users to first classify the problem as either a feature/functionality issue, call setup problem, call quality problem, or call stability problem by selecting the relevant issue from a list. It then asks the user to document additional details about the problem, including the direction of the call, frequency or pattern of the issue, scope of the issue, and time the issue occurs. This will help technicians properly diagnose and resolve the reported problem.
![Voyant Troubleshooting Guide (Template)
1. First, ClassifyorCategorize the Problem:
a. Is ita Feature orFunctionality?
i. Alternate Numbers[ ]
ii. AnonymousCall Rejection[ ]
iii. Authentication[ ]
iv. AutomaticCallback[ ]
v. AutomaticHold/Retrieve[ ]
vi. Basic Call Logs[ ]
vii. BusyLamp Field[ ]
viii. Call ForwardingAlways[ ]
ix. Call ForwardingBusy[ ]
x. Call ForwardingNoAnswer[ ]
xi. Call ForwardingNotReachable [ ]
xii. Call ForwardingSelective [ ]
xiii. Call Call Return[ ]
xiv. Call Transfer[ ]
xv. Call Waiting[ ]
xvi. CallingLine IDDeliveryBlocking
xvii. CallingName Delivery[ ]
xviii. CallingName Retrieval [ ]
xix. CallingNumberDelivery[ ]
xx. DirectedCall Pickup[ ]
xxi. DirectedCall PickupwithBarge-in[ ]
xxii. Do Not Disturb[ ]
xxiii. EnhancedCall Logs [ ]
xxiv. External CallingLine IDDelivery[ ]
xxv. Internal CallingLine IDDelivery[ ]
xxvi. Last NumberRedial [ ]
xxvii. Music On HoldUser [ ]
xxviii. PolycomPhone Services[ ]
xxix. SelectiveCall Acceptance [ ]
xxx. SelectiveCall Rejection[ ]
xxxi. SpeedDial 100 [ ]
xxxii. Three-WayCall [ ]
xxxiii. Virtual On-NetEnterprise Extensions[ ]
xxxiv. Voice Portal Calling[ ]
xxxv. HotelingGuest[ ]
xxxvi. SharedCall Appearance 35 [ ]
xxxvii. Voice MessagingUser[ ]
b. Or is ita Call SetupProblem?
i. Call won’tconnect[ ]
ii. Phone won’tdial [ ]
iii. Phone doesnotring[ ]
iv. Phone showsINT_IP[ ]
v. One-wayaudio[ ]](https://image.slidesharecdn.com/voyanttroubleshootingguidetemplate-170828163120/85/Voyant-Troubleshooting-Guide-template-1-320.jpg)
![c. Or is ita Call QualityProblem?
i. Ticksor pops[ ]
ii. Gaps inspeech[ ]
iii. Brokenspeech[ ]
iv. Distortedsounds[ ]
d. Or Call Stability Problem?
i. Droppedcalls[ ]
ii. Inconsistentdials[ ]
iii. Inconsistentrings[ ]
Once you’ve ClassifiedorCategorizedthe Problemasa Feature orFunctionalityProblem,Call Set-Up,
Call Quality,orCall StabilityProblem, nextdocumentthe following:
2. Directionof call ___________
3. Frequencyorpatternof issue _________
4. Scope of issue _________
5. Time of issue _________](https://image.slidesharecdn.com/voyanttroubleshootingguidetemplate-170828163120/85/Voyant-Troubleshooting-Guide-template-2-320.jpg)
Voyant Troubleshooting Guide (template)
- 1. Voyant Troubleshooting Guide (Template) 1. First, ClassifyorCategorize the Problem: a. Is ita Feature orFunctionality? i. Alternate Numbers[ ] ii. AnonymousCall Rejection[ ] iii. Authentication[ ] iv. AutomaticCallback[ ] v. AutomaticHold/Retrieve[ ] vi. Basic Call Logs[ ] vii. BusyLamp Field[ ] viii. Call ForwardingAlways[ ] ix. Call ForwardingBusy[ ] x. Call ForwardingNoAnswer[ ] xi. Call ForwardingNotReachable [ ] xii. Call ForwardingSelective [ ] xiii. Call Call Return[ ] xiv. Call Transfer[ ] xv. Call Waiting[ ] xvi. CallingLine IDDeliveryBlocking xvii. CallingName Delivery[ ] xviii. CallingName Retrieval [ ] xix. CallingNumberDelivery[ ] xx. DirectedCall Pickup[ ] xxi. DirectedCall PickupwithBarge-in[ ] xxii. Do Not Disturb[ ] xxiii. EnhancedCall Logs [ ] xxiv. External CallingLine IDDelivery[ ] xxv. Internal CallingLine IDDelivery[ ] xxvi. Last NumberRedial [ ] xxvii. Music On HoldUser [ ] xxviii. PolycomPhone Services[ ] xxix. SelectiveCall Acceptance [ ] xxx. SelectiveCall Rejection[ ] xxxi. SpeedDial 100 [ ] xxxii. Three-WayCall [ ] xxxiii. Virtual On-NetEnterprise Extensions[ ] xxxiv. Voice Portal Calling[ ] xxxv. HotelingGuest[ ] xxxvi. SharedCall Appearance 35 [ ] xxxvii. Voice MessagingUser[ ] b. Or is ita Call SetupProblem? i. Call won’tconnect[ ] ii. Phone won’tdial [ ] iii. Phone doesnotring[ ] iv. Phone showsINT_IP[ ] v. One-wayaudio[ ]
- 2. c. Or is ita Call QualityProblem? i. Ticksor pops[ ] ii. Gaps inspeech[ ] iii. Brokenspeech[ ] iv. Distortedsounds[ ] d. Or Call Stability Problem? i. Droppedcalls[ ] ii. Inconsistentdials[ ] iii. Inconsistentrings[ ] Once you’ve ClassifiedorCategorizedthe Problemasa Feature orFunctionalityProblem,Call Set-Up, Call Quality,orCall StabilityProblem, nextdocumentthe following: 2. Directionof call ___________ 3. Frequencyorpatternof issue _________ 4. Scope of issue _________ 5. Time of issue _________