The document discusses measuring processes and outcomes related to infection prevention and control. It emphasizes establishing benchmarks, monitoring compliance, and understanding the impact of interventions. Common process measures include hand hygiene compliance, screening rates, and cleaning audits using markers. Outcome measures provided as examples are surveillance data on healthcare-associated infections like MRSA, VRE, and C. difficile. The key steps outlined are identifying relevant data to collect, getting necessary help, reviewing and analyzing the information, and sharing findings with frontline staff.