The document discusses the challenge of skills gaps faced by companies operating in emerging markets. There is projected to be a global shortage of 83-85 million high- and mid-skilled workers by 2020. Case studies are presented of companies that address this challenge through workforce development, value chain development, and community development programs. Examples include ITC's vocational training programs in India, SABMiller's enterprise development program in Latin America, and Vale's training programs in Brazil. The WBCSD plans to gather more data on the impact and return on investment of such skills development initiatives.