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Web Analytics:
The Key To Enhance Online Experience And Drive Sales




                                        An Enterprise Web Solutions Company
Agenda




   Web Analytics

             Process

             Benefits

   Techniques To Enable Customer Behavior Analysis




NVISH SOLUTIONS INC. © 2012 All rights reserved   Website: www.nvish.com │ E-Mail: info@nvish.com   Slide 2
Web Analytics



             The measurement, collection, analysis and reporting of internet data for purpose of
                              understanding and optimizing the web usage.




              On Site Web                                              Off Site Web
               Analytics                                                Analytics
                                                                                             Measures and tracks
                                    Measures and tracks
                                                                                             website traffic
                                    a visitor’s navigation
                                                                                             referred from
                                    on a website
                                                                                             external sources


                                    Includes tracking on                                     Includes tracking of
                                    pages, links, assets, vi                                 campaigns, social
                                    deos, audios, geo                                        media sites, social
                                    sites, conversions, blo                                  engine marketing and
                                    gs, etc                                                  email marketing



NVISH SOLUTIONS INC. © 2012 All rights reserved           Website: www.nvish.com │ E-Mail: info@nvish.com           Slide 3
What Web Analytics Does?



Web analytics is a robust tool that allows to easily visualize content, assimilate insights quickly and to
                          meet the dynamic demands of an online business.

      Traffic &             • To measure and analyze the traffic and conversion rate
    conversions

                            • To track the number of visitors that visit the website including unique, new, and
        Visitors              repeat visitors

                            • To identify the percentage of visitors leaving the website from the entry page
    Bounce rate               without navigating any further into the website


         Pages              • To identify the performance of pages


     Time spent             • To measure how much time visitors spend on the website during their visit


     Page views             • To track how many times pages of a website are viewed


NVISH SOLUTIONS INC. © 2012 All rights reserved         Website: www.nvish.com │ E-Mail: info@nvish.com           Slide 4
Why Web Analytics?



        It is vital to understand how the website works and its weak points to make it successful
                                        and build future strategies.


    Diversified business reporting

    Increasing ROI by defining scope of SEM

    Understanding user behavior and improving customer satisfaction

    Gauging and enhancing user engagement

    Identifying problems and opportunities

    Enhancing inefficient campaigns

    Gaining e-business intelligence information

    Insights and recommendations to site revamp

    Improving vital websites KPI performance

NVISH SOLUTIONS INC. © 2012 All rights reserved   Website: www.nvish.com │ E-Mail: info@nvish.com   Slide 5
Process Of Web Analytics




                                                  Analyze Website




           Implement                                                                     Implement Tracking


                                                     WEB
                                                  ANALYTICS
        Insights &                                 PROCESS
                                                                                             Create Reports
    Recommendations




                     Data Mining &
                                                                               Define KPIs
                       Analyzing

                                                                       KPIs such as pageviews, visitors, bounce rate, unique visitors, etc
NVISH SOLUTIONS INC. © 2012 All rights reserved          Website: www.nvish.com │ E-Mail: info@nvish.com                             Slide 6
Benefits Of Web Analytics



     Appropriate presence of social media links to increase visibility


     Enhanced user experience with the presence of marquees


     Reduced bounce rates & enhanced stickiness through proper usage
     of space


     Easy and quick navigation with better information categories


     Optimized PDF links for enhanced browsing experience


     More viewers & promotions through interactive tours including
     audios & videos

     Knowledge centre & case studies sections rendering quick & relevant
     information


     Measure & maximize ROI


NVISH SOLUTIONS INC. © 2012 All rights reserved        Website: www.nvish.com │ E-Mail: info@nvish.com   Slide 7
Techniques To Enable Customer Behavior Analysis




                                                                 Marketing Business
              Customer Segmentation
                                                                    Intelligence



                                                  Techniques


                  Personalization And
                                                                   CRM Integrations
                       Targeting


NVISH SOLUTIONS INC. © 2012 All rights reserved      Website: www.nvish.com │ E-Mail: info@nvish.com   Slide 8
NVISH’s Value Add




     Conversions &                                Strategic Planning                         Programs &
     Lead Generation                              & Insights                                 Campaigns


           • Analysis of                              • Help in future                             • Analysis to
             important areas                            planning                                     increase visibility
           • Traffic                                  • Analytics &                                • Traffic analysis of
             monitoring                                 suggestions                                  marketing
           • Help in budget                           • GEO’s traffic                                campaigns
             planning                                   analysis                                   • Continuous
                                                                                                     analysis &
                                                                                                     insights




NVISH SOLUTIONS INC. © 2012 All rights reserved           Website: www.nvish.com │ E-Mail: info@nvish.com                  Slide 9
OFFICE LOCATIONS                                          DEVELOPMENT CENTERS

HEADQUARTERS                SALES OFFICE                    CENTER I                        CENTER II
5201, Great America Pkwy,   81 Oxford St. London            DLF Info City                   Quark City SEZ,
Suite 320                   W1D2EU,                         First Floor, Tower E, IT Park   A-40, Phase VIII,
Santa Clara CA 95054        United Kingdom                  Chandigarh 160101               Mohali - 160071
Phone : (+1)-408-730-2615   Phone : (+44)-207-993-4843      India                           India
                                                            Phone: (+91)-172-433-7709       Phone: (+91)-172-400-8500




                                                  Website: www.nvish.com                                 E- Mail :info@nvish.com

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Web analytics

  • 1. Web Analytics: The Key To Enhance Online Experience And Drive Sales An Enterprise Web Solutions Company
  • 2. Agenda  Web Analytics  Process  Benefits  Techniques To Enable Customer Behavior Analysis NVISH SOLUTIONS INC. © 2012 All rights reserved Website: www.nvish.com │ E-Mail: info@nvish.com Slide 2
  • 3. Web Analytics The measurement, collection, analysis and reporting of internet data for purpose of understanding and optimizing the web usage. On Site Web Off Site Web Analytics Analytics Measures and tracks Measures and tracks website traffic a visitor’s navigation referred from on a website external sources Includes tracking on Includes tracking of pages, links, assets, vi campaigns, social deos, audios, geo media sites, social sites, conversions, blo engine marketing and gs, etc email marketing NVISH SOLUTIONS INC. © 2012 All rights reserved Website: www.nvish.com │ E-Mail: info@nvish.com Slide 3
  • 4. What Web Analytics Does? Web analytics is a robust tool that allows to easily visualize content, assimilate insights quickly and to meet the dynamic demands of an online business. Traffic & • To measure and analyze the traffic and conversion rate conversions • To track the number of visitors that visit the website including unique, new, and Visitors repeat visitors • To identify the percentage of visitors leaving the website from the entry page Bounce rate without navigating any further into the website Pages • To identify the performance of pages Time spent • To measure how much time visitors spend on the website during their visit Page views • To track how many times pages of a website are viewed NVISH SOLUTIONS INC. © 2012 All rights reserved Website: www.nvish.com │ E-Mail: info@nvish.com Slide 4
  • 5. Why Web Analytics? It is vital to understand how the website works and its weak points to make it successful and build future strategies.  Diversified business reporting  Increasing ROI by defining scope of SEM  Understanding user behavior and improving customer satisfaction  Gauging and enhancing user engagement  Identifying problems and opportunities  Enhancing inefficient campaigns  Gaining e-business intelligence information  Insights and recommendations to site revamp  Improving vital websites KPI performance NVISH SOLUTIONS INC. © 2012 All rights reserved Website: www.nvish.com │ E-Mail: info@nvish.com Slide 5
  • 6. Process Of Web Analytics Analyze Website Implement Implement Tracking WEB ANALYTICS Insights & PROCESS Create Reports Recommendations Data Mining & Define KPIs Analyzing KPIs such as pageviews, visitors, bounce rate, unique visitors, etc NVISH SOLUTIONS INC. © 2012 All rights reserved Website: www.nvish.com │ E-Mail: info@nvish.com Slide 6
  • 7. Benefits Of Web Analytics Appropriate presence of social media links to increase visibility Enhanced user experience with the presence of marquees Reduced bounce rates & enhanced stickiness through proper usage of space Easy and quick navigation with better information categories Optimized PDF links for enhanced browsing experience More viewers & promotions through interactive tours including audios & videos Knowledge centre & case studies sections rendering quick & relevant information Measure & maximize ROI NVISH SOLUTIONS INC. © 2012 All rights reserved Website: www.nvish.com │ E-Mail: info@nvish.com Slide 7
  • 8. Techniques To Enable Customer Behavior Analysis Marketing Business Customer Segmentation Intelligence Techniques Personalization And CRM Integrations Targeting NVISH SOLUTIONS INC. © 2012 All rights reserved Website: www.nvish.com │ E-Mail: info@nvish.com Slide 8
  • 9. NVISH’s Value Add Conversions & Strategic Planning Programs & Lead Generation & Insights Campaigns • Analysis of • Help in future • Analysis to important areas planning increase visibility • Traffic • Analytics & • Traffic analysis of monitoring suggestions marketing • Help in budget • GEO’s traffic campaigns planning analysis • Continuous analysis & insights NVISH SOLUTIONS INC. © 2012 All rights reserved Website: www.nvish.com │ E-Mail: info@nvish.com Slide 9
  • 10. OFFICE LOCATIONS DEVELOPMENT CENTERS HEADQUARTERS SALES OFFICE CENTER I CENTER II 5201, Great America Pkwy, 81 Oxford St. London DLF Info City Quark City SEZ, Suite 320 W1D2EU, First Floor, Tower E, IT Park A-40, Phase VIII, Santa Clara CA 95054 United Kingdom Chandigarh 160101 Mohali - 160071 Phone : (+1)-408-730-2615 Phone : (+44)-207-993-4843 India India Phone: (+91)-172-433-7709 Phone: (+91)-172-400-8500 Website: www.nvish.com E- Mail :info@nvish.com