Web PR
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This document discusses how public relations is shifting from traditional methods to utilizing web-based tactics. It outlines the key aspects of web PR, including listening to customers online, responding authentically to feedback, and building an online presence through blogging, press releases, and maintaining an online press room. Tools for listening, responding, and tracking success are needed. While web PR provides opportunities through social media and accessibility, it also faces threats such as uncontrollable messages and internet difficulties. The document recommends capitalizing on opportunities by tagging content, maintaining blogs, engaging on social networks, and distributing podcasts/vodcasts widely.
Web PR
- 2. Contents • Public Relations • Traditional PR vs. Web PR • How it works • Web PR tactics • Online article syndication • Press releases: Optimised for search and for social Media • Blogging • Online press room • Tools of the trade • SWOT analyse • Recommendations 2
- 3. Public Relations • “Public Relations is a set of management, supervisory, and technical functions that foster an organization’s ability to strategically listen to, appreciate, and respond to those persons whose mutually beneficial relationships with the organization are necessary if it is to achieve its missions and values.” 3
- 4. Traditional PR vs. Web PR 4
- 5. From traditional to web PR • PR needs to follow this shift, especially as increasingly consumers are turning to a “person like me” for trusted advice, as opposed to mainstream media outlets 5
- 6. How it works? • Listen to Customers • Respond to others • Build your own voice 6
- 7. Listen to your customers • ORM will enable a company to listen to what is being said about them online. Particularly important is to regularly monitor all channels that a customer might use to contact or talk about a company. 7
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- 14. Respond to others • Transparency and honesty is vital. Any semblance of “PR speak” or “spin” could see this worthy outreach backfiring. An authentic voice works best, as does a thick skin. Respond to the good and the bad – it shows that the company is listening to all conversations. 14
- 15. Build your own voice • Establishing long-term, trusting consumer relationships through online article syndications, press releases and blogs aids a company to craft online credibility, placing it in a better position to respond to future criticism. 15
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- 17. Online Article syndication • Choose a topic • Optimize the article and publish it to your own site • Submit the article to directories • Monitor its progress 17
- 18. Online Article syndication 18
- 19. Press releases • Optimized for search and for social media Newswires, like article directories, allow for online submission of press releases. In turn, these are syndicated via RSS, and so are picked up by the news engines, such as Google News, Yahoo! News, MSN News. Many people pick up their news via these online news engines, which aggregate news from a number of publications and newswires, and so the press release is becoming an ever more crucial means of reaching a growing audience. 19
- 20. Benefits of Online press releases • Online press releases allow almost instant publishing of news online. • A well written press release can garner top rankings in the news engines • (Google News, Yahoo! News, MSN News etc). Adequate optimization can also results in SERP rankings. • Content is syndicated quickly via RSS. • Links are built naturally and effectively from online publishing. • Distribution is increased beyond your contact list. • Reach is far greater than that of a traditional press release. • Reach and distribution can be easily tracked online. 20
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- 22. Blogging • Blogging takes a company right into the heart of the conversation, and demonstrates the company’s comfort with this communication channel. A blog means that there is regular commentary, that is spoken in the voice of the company. Additionally, blogging teaches companies how to engage personally with their customers. 22
- 23. Online press room Online press room must have: • Company history • Key executive biographies • Pertinent background information • Logos and images in a variety of sizes, resolutions (for web and for print) • and formats • All press releases • Multimedia gallery (video, audio and visual) 23
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- 25. Tools of the trade Web PR is about engaging in a conversation, so the essential tools that are required are: • Tools for listening • Tools for responding • Tools for tracking success 25
- 26. SWOT Analyse 26
- 27. Strength • Free information • Greater audience • More immediate form of communication • More comfortable for customers • Interactivity • PR officers can reach out to more than one journalist to be fully engaging with their customers 27
- 28. Weaknesses • Low mainstream • Training problems • Ineffective team of bloggers • Difficult to be up-to-date 28
- 29. Opportunities • Rise of Social Media • Growing influence of bloggers • Development of Online shopping • Access to the internet becoming easier 29
- 30. Threats • Messages can be uncontrollable • Difficulties of internet • Unreliability 30
- 31. Recommendations • Public Relations on the web allows companies increased access to what their customers are saying, and a direct channel to respond to that. • It is vital to build relationships with journalists, bloggers and other generators of content 31
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- 33. Recommendations • Websites: tagging, social bookmarking • Blogs: listings on blog directories (Blogcatalog / Bloghub etc), make your blog searchable by regularly updating it, create a blog role, engage with other bloggers • Social networks: keep feeding content and having conversations • Pod /vodcasts: list on directories, get vod and podcasts everywhere you can – on to iTunes, YouTube, Daily Motion etc This all takes time but is worth it 33