Week 8 communicate
- 1. 2. Communication Skills – Recap Week 7 27/8/2013 Client confidentiality and privacy
- 2. Maintaining Confidentiality Confidentiality is an essential policy on ethics that all child care centres will have. It would be unacceptable for you as a child care worker to; Discuss a child or their family with other clients Discuss other workers’ rates of pay To give out other clients contact details Discuss child custody court orders Allow client documents to be left unsecured Have conversations about clients with staff members outside the centre To display photos of children without consent
- 3. Maintaining Confidentiality There are certainly times when staff discussion must take place regarding children/families but it would be on a “need to know” basis. In other words not all staff may need to knowknow whatwhat is happening. Can you think of any confidentiality matters where not all staff may need to know?
- 4. Maintaining Confidentiality There will also be occasions when ALL STAFF are required to know about certain matters. Can you think of some examples? Perhaps all staff may only need to know part of a confidential matter. Whatever the case, the information that is shared with you must remain confidential.
- 5. You may not always be told certain information is deemed confidential You must assume that ALL information is exactly that and not for you to discuss or share with anyone. Maintaining Confidentiality
- 6. The following list of people requires privacy in a community service organisation: 1) Clients 2) Clients and their families (including children) 3) Workers in the service 4) Contract workers within the service
- 7. Storing confidential material Maintaining Confidentiality
- 8. Exceptions to the rule of confidentiality 1) Making records available to the police if they have a warrant to inspect documents 2) Making information available in the case of suspected or confirmed physical or sexual abuse 3) Responding to a summons or subpoena 4) Responding to a request under the freedom of information legislation
- 9. 2. Communication Skills – Week 8 3/9/2013 RESPECTING DIVERSITY AVOIDING DISCRIMMINATION IN COMMUNICATION
- 10. 2. Communication Skills – RESPECTING DIVERSITY
- 11. Respecting diversity PEOPLE ARE ALL DIFFERENT! In the workplace you will come across people who are very different from you.
- 12. Differences are due to: 1) Our own individual preferences; 2) Our family backgrounds; 3) Our own talents, skills and abilities. These factors have an impact on how we differ from others. They are neither right or wrong – they are simply differences. Respecting diversity (cont)
- 13. Respecting diversity (cont) Egocentric and ethnocentric worldviews 1) We see what happens around us from our own point of view about things and, 2) we assume that this is the way things really are.... HOWEVER, ARE THESE ASSUMPTIONS CORRECT?
- 14. Respecting diversity (cont) Egocentric and ethnocentric worldviews The reality is that people have many different points of view and their culture and life experiences affect their point of view.
- 15. Respecting diversity (cont) When you view the world from this perspective, you tend to see people who are like you as good, right and attractive. However, it also means that we can tend to see people who are NOT like us as bad, wrong and not so attractive... Historically this has lead to people in minority groups being blamed for things and shunned by the majority. Egocentric and ethnocentric worldviews
- 16. Respecting diversity (cont) HOW MUCH DO YOU FEEL YOUR VIEWS ON DIVERSITY AND, HOW YOU ACCEPT DIFFERENCES IN OTHER PEOPLE CAN AFFECT THE CHILDREN YOU ARE WORKING CLOSELY WITH?
- 18. Respecting diversity (cont) Read Miss Lily's FABULOUS Pink Feather Boa by Margaret Wild (illustrated by Kerry Argent) to the class.
- 19. Respecting diversity (cont) What is the message in this book? How does it relate to diversity? Do you believe that children would understand the message the author is conveying, or trying to get across?
- 20. Respecting diversity (cont) ACTIVITY I Divide the class into three. Have one student read to the others. Each group has one book each - 1) Wilma the Wonderful Whistler by Robert Marrone (illustrated by Rae Dale) 2) Jump Baby by Penny Matthews (illustrated by Dominique Falla) 3) The Very Blue Thingamijig by Narelle Oliver (author and illustrator)
- 21. Respecting diversity (cont) What are the messages in these books? How do they relate to diversity? Do you believe that children would understand the message the author is conveying, or trying to get across in each book?
- 23. Avoiding discrimination in communication ACTVITY 2 Using butcher paper, list what forms of discrimination there are, or, have been, in Group 1) THE WORKPLACE and Group 2) HISTORICALLY IN AUSTRALIA?
- 24. Avoiding discrimination in communication (Being treated unfairly because of who they are) Discrimination happens in different forms – some examples in Australian history are.... Gender – females were not allowed to vote until the early 1900's Sexual orientation – same sex couples are not permitted to marry Racial background – in Australia, government policy until the 1960's (and up until 1973) promoted the White Australia Policy
- 25. Avoiding discrimination in communication (cont) Religious belief – no vegetarian alternatives were provided to meet the religious dietary requirements until recently Cultural background – the wearing of head scarves (hajib), was not permitted in some occupations (e.g. female officers within policing) until recently.
- 26. Avoiding discrimination in communication (cont) There is anti-discrimination legislation in place in NSW which makes it illegal to deny a person access to a service on any to the grounds listed above. It also stipulates that reasonable accommodation for cultural and religious practices needs to be made by employers e.g. allowing Muslims time and a place to pray while at work and not having exams on religious holidays.
- 27. Avoiding discrimination in communication (cont) In our day to day communication, we can avoid being discriminatory by paying attention to our words and actions. We need to use communication that puts values into practice e.g. not calling anyone a spastic if they do something silly.... What can we do to be respectful?
- 28. Avoiding discrimination in communication (cont) HOW? RESPECT PEOPLES NAMES THINK ABOUT HUMOUR GESTURES AND TOUCH
- 29. Avoiding discrimination in communication (cont) HAVE YOU EVER FELT DISCRIMINATED AGAINST?