What Does RMM Stand For and How Does It Work
- 1. WHAT RMM SOFTWARE DOES Itarian.com | 2024
- 2. Remote Monitoring and Management also known as remote monitoring and management (RMM) software, helps MSPs monitor clients' endpoints remotely. Itarian | 2024 INTRODUCTION 1
- 3. HOW TO LOSE MSP CUSTOMERS Itarian | 2024 Today we'll focus on security, wireless and one other important issue, and you'll discover how they can make or break a managed service provider. 2 Hopefully with this information, you can avoid many pitfalls and problems which often lead to the loss of msp business.
- 4. Itarian | 2024 WHAT IS RMM FOR SECURITY 3 RMM is all about managed IT services and taking care of the needs of customer security. So what's a good way to lose this kind of customer? To answer this question let's look at how to lose a customer with poor security.
- 5. 1. DON'T WORRY ABOUT ANTIVIRUS PROTECTION Each day new malware programs are written with the intent of circumventing current technology. There is a good chance some viruses or worms will not be caught by standard antivirus software programs. Itarian| 2024 4 As an msp, it's your responsibility to maintain security within the network and simple antivirus programs do not provide the kind of protection you need to do your job properly. So what can you do? Offer enhanced security to your customers.
- 6. 2. PROVIDE LIMITED MDM SERVICES Even though mobile devices are an important part of managed IT services, you may need enhanced MDM software and tools. Itarian| 2024 5 In order to keep your cost as low as possible, you can simply inform the customer he or she should take care of MDM, and everyone benefits because you have less to do and the customer gets rmm services cheap.
- 7. 3. TRY TO PLEASE EVERYONE ALL THE TIME It makes sense to try and please all your customers but is this always the most prudent, feasible and possible thing to do? Sometimes you can try so hard to please all your customers, you end up losing some of your best ones. Itarian| 2024 6 In some cases, you may need to cut your losses and concentrate on the majority of your customers.
- 8. Itarian | 2024 7 CONCLUSION We hoped you have learned some things, and by seeing what "not to do" you can get better insight into what you can do for your customers to ensure a bright future for them and for your IT company. ITarian can help with many of your MSP PSA problems.
- 9. THANK YOU Itarian | 2024