That
was
then
This
is
now
It’s a seismic shift
Agricultural Era  Industrial Era  Knowledge Era
Understanding the shift
Industrial  Knowledge Era
Tangible  Intangible Assets
Factory  Knowledge Factory
It’s been fueled by investment
http://www.conference-board.org/data/intangibles/
Where has the money gone?
…to build knowledge assets:
• In computers
• In workforces
• In processes
• In designs,
products
• In networks
• In brands
Investment created new value
Source: Ocean Tomo
“Intangible,”
off-balance
sheet portion of
corporate value
Shift happened economy-wide
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Energy
Materials
Industrials
Consumer Discretionary
Consumer Staples
Health Care
Financials
Telecommunications Services
Information Technology
Utilities
Intangible Value as a % of Total Market Capitalization
by Sector
1975
2005
For now, holding at +/- 80%
This is
about the
rise of a
new kind of
economic
asset
What
is IC?
Human Capital
• Employees:
– Competencies
– Experience
– Loyalty
• Management
– Industry experience
– Managerial expertise
Structural
Capital
• Processes/IT (the heart of modern business)
• Technology/IP
– Data, stored information and knowledge
– Own product/service designs and knowledge
– Intellectual property (patents, trademarks,
copyrights, trade secrets)
• Sales and marketing processes
Relationship
Capital
• Customers
• External partners (suppliers, outsourcing
partners, regulators, communities, press)
• Brand and Reputation (the new bottom
line)
Strategic
Capital
• Business model
– How the knowledge factory fits together
• Culture
• External factors:
– Industry
– Economy
– Competition
– Globalization
– Regulation
-Measure
-Manage
-Monetize
IC Management
Benefits of IC Management
• Optimized performance
Healthcare co grew revenues with lower headcount
• Increased innovation
High-end consulting firm doubled in size
• Higher valuation
Tech firm sold at premium to the market
• Great reputation
Engineering firm doubled key hourly rates
www.smarter-companies.com

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What is Intangible Capital?