This document discusses key performance indicators (KPIs) and how to develop them. It defines KPIs and provides examples of different types, including process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. It also outlines steps for creating KPIs for a specific position, including defining objectives, identifying key result areas and tasks, determining work procedures, and creating KPIs to measure results. Common mistakes to avoid when developing KPIs, such as having too many, are also discussed.