WH AT IT TAKES TO US E
KENTICO EMS IN
A MULTICHANNE L STR ATEGY
INTRODUCTION
JOHN VAN DER STELT
PARTNE R L A B51
DIGITAL S TR ATEG I ST
LAB51 creates awesome online
marketing concepts for brands
and organizations who want to
get marketing value out of their
online channels.
WE ARE
THE C R EATI VE
KENTI CO EMS PA RT NE R
P O RTF O LIO
OUR PARTNERS
WORKING TOGETHER
CO-CREATION
L AB51 & KENTICO
MARKETING
COMPETENCE&SINCE 2008
PROGRAM
• ONLINE MARKETING TRENDS 2016
• MULTICHANNEL MARKETING
• KENTICO EMS & MULTICHANNEL STRATEGY
• OCULUS RIFT DEMO
WWW.L AB51.EU/POLL
ONLINE MARKETI NG TR END S 2 016
1. VIDEO ADS WIL L S TART DO M INATING
2. APP INDEXING WIL L L EAD TO
AN EXPLO S IO N O F APPS
3. MOBILE WIL L CO M PL ETELY
DOMINATE DES KTO P
What it takes to use Kentico EMS in a multichannel strategy
4. DIGITAL ASS IS TANTS WIL L L EAD TO
A NEW KIN D O F O PTIM IZATIO N
5. VIRTUAL REALT Y WIL L EM ERGE
What it takes to use Kentico EMS in a multichannel strategy
6. WEARABLES AND TH E INTERNET OF
THINGS WILL PAVE NEW GRO UND
7. ADVERTIS ING WIL L BECO M E
MORE EXPENS IVE
MODERN MARKE TER
• APPROACH: MULTICHANNEL
• SEGMENTATION OR PERSONALISATION
• STRENGTH: CONTENT MARKETING
• FOUNDATION: DATA SUPERIORITY
MULTICH ANNEL STR ATEGY
DEFINITION
“Multichannel marketing is the practice of using multiple channels
to reach customers. In addition to allowing businesses to reach
customers through different media, multi-channel marketing also
makes it easy for customers to complete desired conversions
on whatever media they are most comfortable with.”
WHY IS MULTICH ANNEL
MARKETING IMPO R TANT?
• YOU MUST BE WHERE YOU CUSTOMERS ARE
• MULTICHANNEL CUSTOMERS SPEND UP TO FOUR TIMES MORE
• IT IS A CRITICAL FACTOR TO BE SUCCESSFUL
BENEFITS OF MULTI C HANNEL MAR KE T IN G
• MORE ATTENTION
• CUSTOMER CAN USE THEIR FAVORITE MEDIUM
• MORE TOUCH POINTS
• YOUR BRAND STAYS CONSISTENT
DRAWBACKS OF MU LTI C HANNEL MARKE T ING
• YOUR BUSINESS MAY PREFER A SPECIFIC CHANNEL
• MORE MOVING PARTS TO MANAGE
• INCREASED TIME & EXPENSE
THREE STEPS TO GET TI NG I T R I GHT
PLAN BUILD ACT
PL AN
STRATEGY
GOALS
CUSTOMER JOURNEY
PERSONA’S
CONTENT PLAN
UTM TAGPLAN
CAMPAIGNS
SHARING TRIGGERS
BUILD
INTERACTION DESIGN
PLATFORM
CONTENT
CHANNELS
ACT
ADVERTISING
SOCIAL
REMARKETING
EMAIL MARKETING
A/B TESTING
SEGMENTATION
METRICS
EVALUATION
What it takes to use Kentico EMS in a multichannel strategy
What it takes to use Kentico EMS in a multichannel strategy
MULTICHANNEL MAR KETI NG & KENTI CO E M S
TH IS IS FRANK
• 30 YEARS OLD
• MOBILE & SOCIAL MINDED
• HE LOVES CHOCOLATE
THIS IS C H O CO L AB51
THEY MAKE THE BEST CHOCOLATE IN THE WORLD!
EVERYONE HAS TO KNOW!
ONLINE ADVERTIS ING
CONSUMER
▼
NON-ENGAGED
WEBS ITE
NON-ENGAGED
▼
ENGAGED
REM ARKETING
ENGAGED
▼
HOT LEAD
E-M AIL
HOT LEAD
▼
CUSTOMER
What it takes to use Kentico EMS in a multichannel strategy
POLL RESULTS
KENTICO EMS FU NC TI ONALI TI ES
• SEGMENTATION
• PERSONA’S
• CAMPAIGN MANAGEMENT
• ACTIVITY TRACKING
• MARKETING AUTOMATION
• CONVERSION TRACKING
WHAT IT TAKES TO U SE KENTI CO EMS
IN A MULTICHANNEL STR ATEGY
• PLAN: SET UP YOUR GOALS & STRATEGY
• BUILD: MAP WITH KENTICO EMS FUNCTIONALITIES
• ACT: EVALUATE & OPTIMIZE CONTINUOUSLY
• FOCUS ON EXPANDING ONLINE MARKETING IN KENTICO 10
• LAB51 ;-)
THANK YOU
FOR YOUR AT TENTION
Hope you enjoyed... (the chocolate)
L AB51.EU/KENTICO

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What it takes to use Kentico EMS in a multichannel strategy