What process?
- 1. e8 Consulting 2009 | 1What process?Introduction to business process design
- 2. e8 Consulting 2009 | 2ContentTheoryTrendToolsTechniqueTalkTry
- 3. e8 Consulting 2009 | 3TheoryBusiness process management (BPM)…uses tools and techniques for capturing, designing, analysing and controlling business processesinvolves people, systems, customers, suppliers, functions – i.e. everything!is a collaborative process to capture business knowledge and enable improvementWhy?Transparent viewpointKnowledge captureClear roadmap from current state to desired stateEnd user buy inCollaboration between business units
- 4. e8 Consulting 2009 | 4TrendCFOs surveyed for initiatives most likely to pursue in 2008 and 2009
- 5. e8 Consulting 2009 | 5ToolsDifference between process mapping and process modeling, which determines the most appropriate toolMapping is just the action tasksModeling is the tasks plus the relationships with the resources and the interactions with the systems and the context of the process, or specifically:Trigger pointInputStepsEventsResourcesOutcomeModeling is certainly more beneficial!
- 6. e8 Consulting 2009 | 6ToolsVisio or ExcelUse for simple processes that do not require traceabilityFollow BPM notation for standard approachARIS Business Architect 7.1Use for complex processesEvery connection is traceableProvides standard approachLombardi (Blueprint)Fits between Visio and ARISLow cost option (can be free in certain situations)Follow BPM notation for standard approachProcesses can be linked togetherMany others
- 7. e8 Consulting 2009 | 7TechniqueClassic requirements gathering – start with what is known now – the question is ‘what do you do on a daily basis?’Aim of process understanding, not re-engineeringWhat are the needs of where the business wants to be – outcome basedCollaborative BPM especially for buy in due to engaging the people who are part of the process from the startMake it fun so the tools and process are not daunting for whom you are consulting to:Post it notesButcher paper and textasEncourage dialogue for honestyThe discussion is more importantthan the tool
- 8. e8 Consulting 2009 | 8TalkReal life examples:Product logisticsworkshopped with multiple stakeholders from different companies to determine the logistical process for distributing products to customers, acquiring products from customers for repair, and handling any exceptions to the processBusiness casethrough interviews with all business units of the company, used BPM as a basis for analysing where the business benefits and financial outcomes could be gained within the whole organisationApplication development projectprovided the basis for evaluating a business’ current system and the user workflow, and was able to recommend and implement a much improved application system and user interaction
- 9. e8 Consulting 2009 | 9We bloghttp://www.e8consulting.com/blog/category/practiceareas/bpm