What We Learned at HIMSS17
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The HIMSS17 conference highlighted key issues in healthcare, including an increase in cybersecurity threats and the urgent need for improved data security. Discussions also focused on interoperability, telehealth advancements, and uncertainty surrounding the Affordable Care Act's future. Overall, the emphasis was on optimizing technology for patient-centric care and integrating communication platforms effectively.
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UNCERTAINTY
“[The ACA] is going
to be with us for a
while, and it’s going
to be a step-wise
process.”
“The reality is that
it’s not going to
unfold quickly.”
“Republicans will
never agree on what
the bill should be.”
Dr. Mark McClellan
Former CMS Administrator
Mike Leavitt
HHS Secretary
John Boehner
Former Speaker of the House](https://image.slidesharecdn.com/030917webinarhimssfinal-170615192150/85/What-We-Learned-at-HIMSS17-10-320.jpg)
What We Learned at HIMSS17
- 1. WHAT WE LEARNED AT HIMSS17
- 2. 2
- 3. 3 FIRST IMPRESSION • HIMSS17 relatively quiet • One big reason: Policy uncertainty (more on that later) • Also no big announcements from vendors on the Exhibit Floor • But several hot topics did rise to the forefront No big announcements!
- 4. 4 SECURITY • The double-edged sword of digitization – As mobility grows, so does the potential for breaches – Many orgs deploying cloud, big data, etc. without adequate data security controls 81% of U.S. healthcare organizations are increasing security spending this year 2017 Thales Data Threat Report, Healthcare Edition For healthcare data to remain safe…encryption strategies need to move beyond laptops and desktops.” – Peter Galvin VP of Strategy, Thales e-Security
- 5. 5 SECURITY RECENT ATTACKS: 320% rise in healthcare cybersecurity attacks in just 1 year (2015 – 2016) 1 in 4 U.S. consumers have had their PHI stolen during a healthcare data breach 1) HealthIT Security, 2/21/17 2) HealthIT Security, 2/15/17 • Jan. 2017: Emory Healthcare, 200K patients • Sept. 2016: USC Keck and Norris Hospitals, 16K patients • Aug. 2016: Banner Health, 3.7M patients • June 2016: Massachusetts General, 4K patients • March 2016: Mercy Hospital, 16K patients
- 6. 6 SECURITY “The human factor is the weakest link.” – Kevin Mitnick • Social engineering v. technical expertise • Balance between access and security • Build a “human firewall” by educating employees
- 7. 7 INTEROPERABILITY WHAT’S NEXT FOR FAST HEALTHCARE INTEROPERABILITY RESOURCES (FHIR) ? Scheduling workflow Clinical decision support integration • Any third party developer can integrate their analytic functionality into EHR workflow. • Generate alerts, reminders, scheduling services with limited effort and cost
- 8. 8 INTEROPERABILITY • Vendors came together at the Interoperability Showcase • Important to integrate technology seamlessly into existing clinical workflows • Looking into 2018: Vendors more open with their APIs
- 9. 9 UNCERTAINTY What will happen with the Affordable Care Act? THE BIG QUESTION:
- 10. 10 UNCERTAINTY “[The ACA] is going to be with us for a while, and it’s going to be a step-wise process.” “The reality is that it’s not going to unfold quickly.” “Republicans will never agree on what the bill should be.” Dr. Mark McClellan Former CMS Administrator Mike Leavitt HHS Secretary John Boehner Former Speaker of the House
- 11. 11 OPTIMIZATION • 2016: EHR optimization • 2017: Optimization of all technology • Budgets are increasing, but so are priorities • Health IT leaders need an ROI on current investments, without new technology for every initiative
- 12. 12 TELEHEALTH • Reduce total medical expenses • Extend reach • Provide care for rural populations and other areas facing physician shortages • Reduce readmissions with inexpensive follow-up visits • “Envelope patients” DRIVING FACTORS • Billing • Record keeping • Secure Messaging NEW FEATURES
- 13. 13 TELEHEALTH • Top 5 telehealth predictions at HIMSS17 from American Well CEO Roy Schoenberg: Provider-to-provider telehealth will emerge as key value driver Provider workflows and EHR integration essential to physician adoption Consumer telehealth services will expand beyond basic primary care ROI will come from follow-up care, less so from urgent care Telehealth will be reimbursed
- 14. 14 PATIENT-CENTRIC SOLUTIONS • Big EHR gaps: – Patient communication and engagement – Analytics • Imperatives: – Think beyond patient portal – Deliver on-demand, value-based care – Meet the needs of patient lifestyles and devices KEY QUESTION: How do you effectively form tighter relationships with patients?
- 15. 15 PATIENT-CENTRIC SOLUTIONS • Patient data is vital to improving relationships with physicians and patients • The data is there • “Big data” challenges: –Gather it from multiple systems –Make sense of it –Draw meaningful insights –Companies stepping forward with new offerings in cloud-based data, analytics CRM Health Cloud
- 16. 16 POPULATION HEALTH • Patient-centric care = Something has already happened • Person-centric care = Focus on prevention and wellness • Population health is staying ahead of that curve – HIMSS16: Buzzword – HIMSS17: More focus, structure One step further: WELLNESS
- 17. 17 COMMUNICATION PLATFORMS • HIMSS17 attendees recognized value of integrated clinical communications platform • One-off solutions like secure messaging are not sustainable • New trend: EHR vendors adding communication tools – New features still fall far behind enterprise clinical communication solutions currently on the market “Spok is such an important part of our enterprise and crosses so many areas that we are now organizing an application team to manage, expand, and optimize Spok.”
- 18. 18 COMMUNICATION PLATFORMS • Key differentiators between EHR communication tools and enterprise communication solutions: Supports all staff members (clinical and nonclinical) Enterprise-wide directory/source of truth On-call schedule integration and clinician status Support for multiple devices Support for third-party system integrations Support mass notifications
- 19. 19 THINKING BIG • Dr. Eric Topol: “I don’t see Epic, Allscripts, or Cerner in existence in another decade.” • Dr. Joel Selanikio: Institutional healthcare potentially overwhelmed by consumer use of technology to enhance health, as the emphasis of care becomes the domain of the consumer in the years ahead DON’T GET TOO COMFORTABLE
- 20. 20 THINKING BIG • Everyone—providers and vendors—needs to pivot: Emphasis on care within hospital walls Empower the patient to become active participant in their own care
- 21. 21 THINKING BIG How will we continue to push ourselves to deliver technology that is sustainable for the future of care delivery? How will we evolve when aritifical intelligence is less hype and more everyday reality? What’s missing today that can better meet patient needs?
- 23. LET’S GET IN TOUCH! Learn more: CASE STUDIES VIDEOS We’d love to hear from you! spok.com getinfo@spok.com
Editor's Notes
- #2: MARISA - Introduction