Whatever You Do, Stop It Now! Implementing Lean to Eliminate Waste
1 like389 views
The document discusses the implementation of lean strategies to eliminate waste in documentation production, focusing on improving value for customers. Key points include the importance of value stream mapping and identifying waste in processes, as well as the role of organizations like Bluestream and Datix in providing effective content management solutions. It emphasizes a five-step strategy for reducing waste and enhancing productivity in documentation workflows.
Whatever You Do, Stop It Now! Implementing Lean to Eliminate Waste
- 2. Nenad Furtula Partner and VP of Sales and Marketing at Bluestream Database Software Corp. Working with XML technologies and bringing XML‐ related products to market for over a decade Building and socializing a DITA‐enabled component content management system (CCMS) called XDocs BBA from Capilano University and an BSc (Computer Science) from Dalhousie University Email: nenadf@bluestream.com Spare time: Two small children, skiing and surfing Galyna Key Learning Experience Manager at Datix Ltd. Hands‐on practitioner working with DITA/XML technologies to deliver customer leaning experience on desktop, cloud, and mobile platforms for the last 9 years MA Philology from Odessa Mechnikov National University and MA Technical Authorship from Sheffield Hallam University Twitter handle: @galynakey Email: gkey@datix.co.uk Spare time: Dancing, yoga, samurai sword (katana) practice 19 April 2016 2
- 3. About Bluestream Bluestream has been in business since 1997 and has customers in many verticals, among them software, oil and gas, health care, military, manufacturing, and finance XDocs enables organizations of all sizes to realize the benefits of DITA at a lower cost than the competition while providing a comparable or better quality system—thus offering unparalleled value XDocs customers range from Fortune 100 organizations seeking complex cross‐ departmental DITA solutions to small businesses containing single author documentation teams XDocs Component Content Management System (CCMS) from Bluestream Database Software Corp. is a standards compliant single‐sourcing solution that enables technical communicators to create, manage, and store large volumes of both XML and non‐XML content 19 April 2016 3
- 4. About Datix Established in 1986, was founded inside a law firm (defended the NHS against medical malpractice claims) Datix software is used by health systems, hospitals and other health care providers to report patient safety incidents, monitor patient feedback and manage risk Datix software for patient safety is used by 80% of the NHS in the UK (more than 350 Trusts) Datix has a diverse and rapidly growing customer base in healthcare in the USA (including US Department of Defence), Canada, Australia and the Middle East Headquarters in London, UK; offices in the USA (Chicago and Washington DC) 19 April 2016 4
- 7. Life of High or Low Leverage 19 April 2016 7 Question #1: Do you and your team have to regularly work overtime to hit the production delivery deadline? Question #2: Do you feel your time is mainly spent on ‘wrong’ tasks, and you do not have time to deliver true customer value? Question #3: Do you feel trapped by production delivery cycle, and let it control your life rather than the other way round? Question #4: Do you work harder and longer to maintain your level of standards, and as a result, have no time left for innovation with your team?
- 9. Lean Strategy Maximizing company value‐adding activities by removing waste and letting value flow to customer 19 April 2016 9
- 15. 5‐Step Lean Strategy for Documentation 19 April 2016 15 1. Create a simplified value stream map for your documentation production process 2. Locate the point of maximum need, i.e. the point on the map which is closest to your customer 3. Take a massive action to reduce waste at the point of maximum need 4. Measure the results to know you are on track 5. Continue working up the value stream identifying and eliminating waste and celebrating success
- 19. Lean (and Mean) Questions 19 April 2016 19 Do we help our customers get their answers faster? If not, what must we do about it – right now? Do we help our customers to increase their productivity? If not, what must we do about it – right now? Do we help our customers onboarding their new employees? If not, what must we do about it – right now?
- 20. Documentation Production at Datix 19 April 2016 20 Factory equipment (tools): XDocs CCMS + DITA open toolkit + Oxygen XML editor Content production framework: DITA/minimalism Project management framework: Lean Team size: 3 people
- 22. Tomorrow 19 April 2016 22 Delivery! Again, and again, and again! Knowledge Paths to accelerate customer learning (foundational knowledge of Datix products for onboarding)
- 24. 1. Transportation: Is there unnecessary (non‐value‐ added) movement of parts, materials, or information between processes? 2. Waiting: Are people, parts, systems, or facilities idly waiting for a work cycle to be completed? 3. Overproduction: Are we producing sooner, faster, or in greater quantities than the customer is demanding? 4. Defects: Does the process result in anything that the customer would deem unacceptable? 19 April 2016 24 8 Types of Waste
- 25. 5. Inventory: Do we have any raw materials, work‐in‐ progress (WIP), or finished goods that are not having value added to them? 6. Movement: How much do we move materials, people, equipment, and goods within a processing step? 7. Extra Processing: How much extra work is performed beyond the standard required by the customer? 8. Underutilised employees. 19 April 2016 25 8 Types of Waste(Cont.)
- 28. Mastering the Lean Vocabulary • Value stream and value stream mapping • Waste (Muda) • Culture of continuous improvement (Kaizen) • Workplace (Gemba) • Sign, Index Card (Kanban) • Policy deployment process (Hoshin Kanri) • Continuous flow • Pull systems • Quality at the source • Just‐in‐time • Automation (Jidoka) 19 April 2016 28