Why Talent Management Isn’t Enough: Using HR Technology to Increase Productivity
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The document is a guide for participants of a webinar on talent expansion led by Steve Parker, focusing on leveraging HR technology to enhance productivity. It highlights challenges in HR such as globalization, compliance, and the need for better talent management strategies, proposing a shift from traditional models to a more integrated approach emphasizing talent expansion. Additionally, it outlines the importance of real-time action and collaboration in HR processes to improve employee engagement and business outcomes.
Why Talent Management Isn’t Enough: Using HR Technology to Increase Productivity
- 1. You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.650.479.3208 and enter access code: 924 564 627 #. You will be hold until the seminar begins.
- 2. Moderator: Mike Prokopeak Vice President, Editorial Director Workforce Management magazine Speaker: Steve Parker Vice President of HR Strategy SumTotal Systems
- 3. • Q&A – Click on the Q&A icon on your floating toolbar on the top of your screen. – Type in your question in the space at the bottom. – Click on “Send.”
- 6. Mike Prokopeak Vice President, Editorial Director Workforce Management magazine
- 7. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 7 Steve Parker, SPHR Steve is a former HR executive and a Vice President at SumTotal Systems, where he uses his background and deep understanding of successful HR strategies, processes, and technologies to deliver remarkable results to customers. He has directly helped organizations of all sizes, including numerous small businesses and nearly half of the Fortune 100, achieve better results through their people, and has global experience in every industry. He has redesigned HR processes and technology for some of the world's best places to work, and has led efforts to drive HR solution education and awareness globally. Steve has developed his unique, cross‐functional HR perspective from leading several strategic HR functions and initiatives for various organizations throughout his career, including Talent Acquisition, Performance Management & Leadership Development, Talent Management & Succession, and HR Operations. He is a former member of the United States Army Special Operations Command, a Senior Professional in Human Resources (SPHR), a certified Human Capital Strategist (HCS), and sometimes travels the world in search of adventure like Caine from Kung Fu. About the Presenter
- 8. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 8 Why Talent Management Isn’t Enough Using HR Technology to Increase Productivity Steven Parker, SPHR Vice President, HR Solution Strategy April 24, 2013
- 9. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 9 The Environment Moving From Talent Management to Talent Expansion The 3 Factors of Talent Expansion About SumTotal Agenda
- 10. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 10 The Environment Moving From Talent Management to Talent Expansion The 3 Factors of Talent Expansion About SumTotal Agenda
- 11. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 11 HR Is More Complex Than Ever… HR Rapid Globalization Global workforce, increased diversity, decentralization Increasing Regulation Increased compliance – payroll, industry, and regional Do More With Less Increased focus on driving efficiencies and productivity War for Talent Attracting, retaining and motivating the right talent Source: Gartner HR Trends and PwC Global HR Study
- 12. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 12 What is your organization’s top people challenge for 2013? ① Increasing Regulation ② Do More With Less ③ Rapid Globalization ④ War for Talent Poll Question
- 13. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 13 Source: Gartner HR Trends and PwC Global HR Study of CEOs are making changes to talent strategies in response to the global environment 78%
- 14. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 14 of executives are dissatisfied with talent management support79% Source: The Hackett Group, Business Services Talent Management Performance Study
- 15. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 15 $8 Billion2/3rds Fail Annual Spend on HCM Software
- 16. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 16 Source: Penn Schoen Berland, 2012 don’t think HR technology helps them do their jobs better67%
- 17. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 17 The Environment Moving From Talent Management to Talent Expansion The 3 Factors of Talent Expansion About SumTotal Agenda
- 18. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 18 HR Needs to Evolve It’s not enough to deliver this 200 people completed training 98%completed performance appraisals
- 19. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 19 Performance Management Outstanding Performance How What .5‐2x ROI HR Efficiency • % of Performance Reviews Completed 8‐10x ROI Business Enablement • Productivity • Revenue Growth Typical HCM Software Focuses on the Process, not Outcomes
- 20. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 20 People need software that helps them be better at what they do… not just record what they did.
- 21. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 21 It’s Time for Talent Expansion
- 22. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 22 tal∙ent ex∙pan∙sion / talənt ik spanSHən/ Noun 1. The growth and development of new knowledge, skills, experience, and capabilities: the expansion of individual and organizational talent. 2. Tools that help people be better at what they do, not just record what they did. 3. A revolutionary approach to HR software. Synonyms capability development – skill growth – productivity increase
- 23. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 23 HR Needs to Evolve You need to deliver Continuous just‐in‐time learning+ 15% greater productivity Real‐time collaboration with experts+ 50% add’l sales in one account Focused career development+ Region lead Productivity 175% 38% 76% Employee Engagement Promotion Rate Source: Bersin & Associates 2011
- 24. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 24 Talent Expansion Brings Real Benefits Increased productivity Improved adoption and engagement Nearly triple the ROI 1980 2000 2012 Talent Expansion Talent Management Traditional HCM Core Tracking + Reporting + Improved UI + Pervasiveness & Context Push (company‐imposed) Pull (people‐promote) ROI
- 25. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 25 What’s the highest level of value you are getting from your HR systems infrastructure today? ① Little or Unclear ② Automates Important Functions and Processes ③ Provides Cross‐Functional Insight Into Talent Capabilities ④ Helps People Be Better At Their Jobs and Drives Productivity Poll Question
- 26. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 26 The Environment Moving From Talent Management to Talent Expansion The 3 Factors of Talent Expansion About SumTotal Agenda
- 27. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 27 The 3 Factors of Talent Expansion Action More Than Just Viewing and Recording, Taking Action in Real Time Access From Anywhere, On Any Device, Where I Do My Work Info Complete View of Relevant People and Business Data Provides Context
- 28. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 28 Info
- 29. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 29 • Experience• Competencies • Knowledge• Personal Attributes Who They Are What They Know What They Have Done What They Can Do
- 30. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 30 use more than three HR systems75% Source: Forrester Research, 2011
- 31. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 31 LACK OF INTEGRATED VISIBILITY AND ANALYTICS HIGH COMPLIANCE AND OWNERSHIP COSTS LACK OF INTEGRATED HR PROCESSES LACK OF A “SINGLE SOURCE OF TRUTH” OF TALENT LMS RECRUITING COMPENSATION CAREER DEV SUCCESSION PAYROLL HRIS PERFORMANCE FINANCIAL S ERP SUPPLY CHAIN CRM
- 32. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 32 Data mapping is 70% of project cost Average HRMS consolidation Cost: $6 million Time: 3 years Technology Vendors: “The only way to get analytics and value is to buy core HR from us.” HR Executives: “We’ll continue to need multiple systems into the foreseeable future.” Systems Consolidation Isn’t the Answer
- 33. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 33 A VIRTUAL ‘SINGLE SOURCE OF TRUTH’ OF TALENT INTEGRATED HR ANALYTICS IMPROVE COMPLIANCE AND OWNERSHIP COSTS INTEGRATED HR PROCESS LMS RECRUITING COMPENSATION CAREER DEV SUCCESSION PAYROLL HRIS PERFORMANCE FINANCIALSSUPPLY CHAIN CRM ERP
- 34. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 34 Access
- 35. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 35 The SumTotal elixHR Platform: extending and linking HR data and processes Deliver actionable information in context Pervasive, when needed Virtual system of record Integrated analytics Compliance and security CORE HRIS + WORKFORCE LEGACY TALENT/ 3RD PARTY GLOBAL PAYROLL ERP/CRM UNSTRUCTURED CLOUD APPS Your systems and infrastructure
- 36. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 36 Easily Accessed Where People Do Their Work
- 37. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 37 Easily Accessed Where People Do Their Work
- 38. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 38 Action
- 39. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 39 7:00 am Assigned a new top 10 customer for meeting this afternoon. 7:15 am Opens her salesforce.com opportunity record and sees learning specific to this opportunity and connections to people who know this customer well. 7:30 am Uses tools to get up to speed on new opportunity. 10:00 am Nails the meeting. Gets handshake agreement for purchase of new product. Talent Expansion in Sales
- 40. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 40 8:00 am Arrives at work, clocks in, and finds the equipment he’s going to work on has been updated. 8:01 am Receives needed training immediately on mobile device, takes certification test and passes. Manager is automatically notified that he is certified. 8:30 am Starts equipment for the day’s work. Talent Expansion in Manufacturing
- 41. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 41 12:00 pm Finishes project and is assigned a goal that requires him to use Ruby, a language he has not used for 18 months. 12:15 pm In addition to showing how his goal will contribute to company success, the system provides specific suggestions of 2 learning activities aligned with the goal to update his skills. 12:30 pm Starts project with confidence and is immediately productive. Talent Expansion in High Tech
- 42. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 42 “I could not do my job without it.”
- 43. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 43 Effective performance management is a series of ongoing activities – goal‐setting and revising, managing and coaching, development planning, and rewarding and recognizing – with performance appraisal events interspersed throughout. Source: Bersin & Associates 2011
- 44. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 44 Summary
- 45. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 45 The 3 Factors of Talent Expansion Action More Than Just Viewing and Recording, Taking Action in Real Time Access From Anywhere, On Any Device, Where I Do My Work Info Complete View of Relevant People and Business Data Provides Context
- 46. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 46 Talent Expansion Brings Real Benefits Increased productivity Improved adoption and engagement Nearly triple the ROI 1980 2000 2012 Talent Expansion Talent Management Traditional HCM Core Tracking + Reporting + Improved UI + Pervasiveness & Context Push (company‐imposed) Pull (people‐promote) ROI
- 47. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 47 Business- Integrated HR Strategic HR Fundamental HR Compliance- Driven HR $270,647 $118,577 $169,693 $98,221 0 $100,000 $200,000 $300,000 Source: Bersin & Associates 2011 Revenue Per Employee By HR Focus
- 48. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 48 The Environment Moving From Talent Management to Talent Expansion The 3 Factors of Talent Expansion About SumTotal Agenda
- 49. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 49 LEARNING TALENT WORKFORCE PAYROLL & EXPENSE 3,500 Enterprise and SMB customers | 45 million users | $200M+ in revenue 96% Customer Retention | Nearly 30 Years in HR
- 50. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 50 SumTotal is the Leading Independent HR Software Provider #1 in Learning #3 in Integrated Talent Estimated Global LMS Market Share Bersin, 2012 Integrated Talent Management Management Systems Market Share, Bersin, 2012
- 51. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 51
- 52. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 52 Many of Fortune’s “Great Places to Work” are SumTotal Customers
- 53. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 53
- 54. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 54 SumTotal Applications Comprehensive, Integrated and Modular Open – Works with Other Technologies Solves Complex Customer Problems Scalable – Enterprise and SMB Talent | Learning | Workforce | Payroll | Analytics
- 55. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 55 Deploy SaaS Desktop/Laptop Smartphone TabletOn Premise Hosted private Access SumTotal Deployment Options & Access
- 56. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 56 Thank You Questions?
- 57. Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL Page 57 For free resources visit us at www.sumtotalsystems.com The Talent Expansion Manifesto 2013 Forrester Talent Management Wave Improving Employee Engagement to Drive Business Performance HR Field Guide: 5 Tips to Effective Performance Management
- 58. Steve Parker Vice President of HR Strategy SumTotal Systems
- 59. Join Our Next Workforce Webinar Leadership Sustainability: Seven Disciplines to Achieve Changes Great Leaders Know They Must Make Wednesday, May 1, 2013 Workforce Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming Workforce Webinars at www.workforce.com