Wicker, Paul EXPANDED RESUME
- 1. PAUL J. WICKER 720-556-9965 Littleton, CO www.linkedin.com/in/paul-wicker-429a5622 paulwicker9@gmail.com PROGRAM MANAGER / SR. PROJECT MANAGER – IT & HEALTHCARE ADMINISTRATION SOLUTIONS Enterprise Solutions / Business Process Reengineering / Strategic Technology Roadmaps / M&A / Business Valuations & Appraisals / Systems Integration / Change Management / SLDC / ITSAs / Continuous Process Improvements / Divestitures / Due Diligence / Healthcare Administration / Post-M&A Integration / Migrations / Business Development / Infrastructure / Best Practices / CMS / Startups / Turnarounds / Business Process Outsourcing / Contracts / Negotiations / Budgets / Multisite Operations / Relationship Management / System Development & Implementation / HRIS / Strategic Planning / Regulatory Compliance / Resource Management / EMR / MCOs / MSOs / EMR / Financial Reporting & Analysis / Insurance & Reimbursement / Team Building / Six Sigma / Provider & Payer Relations / Vendor Management / Software / Modeling & Forecasting As a versatile program and project management professional, I offer a unique combination of skills and experience with a record of accomplishment in two distinctly different facets of the healthcare industry. My broad contributions in IT, systems and business process solutions and healthcare administration are complemented by extensive achievements in the merger and acquisitions side of the industry. At organizations such as Catholic Health Initiatives, Wellstar Health System, Kaiser Permanente Health Plan and Health Capital Consultants, I have directed a wide variety of projects and programs that delivered measurable improvements across a multitude of key performance metrics that includes revenue, profits, and reimbursement rates. At the same time, I reengineered business processes and systems to improve efficiency, productivity, quality accuracy and reliability while driving down costs and ensuring regulatory compliance. At several of those same organizations, I was instrumental in orchestrating M&A and divestiture deals, including the purchase or sale of numerous hospitals and medical practices. In this capacity, I played a key role in everything from planning, valuations and due diligence to negotiations and post-merger integrations. I also have extensive experience in business development, managing the profitable sale of ongoing IT and systems support services to the acquirers in many of those M&A transactions. At your organization I could make a strong impact by: ! Streamlining processes & systems to maximize performance across a wide range of KPIs ! Aligning IT & systems to meet demanding corporate, client & stakeholder expectations ! Developing & implementing business transformation management & technology roadmaps ! Orchestrating complex M&A & divestiture transactions & post-closing transitions ! Recruiting, mentoring & motivating top performing multidisciplinary teams ! Negotiating aggressive contracts with suppliers, providers & payers ! Ensuring strict governance & rigorous regulatory compliance Known as a natural leader, penetrating analyst, forward-thinking strategist, persuasive communicator, trusted advisor and shrewd negotiator. Education includes a Master of Health Administration from University of Missouri-Columbia, a BSBA in Economics from Northern Arizona University, a Six Sigma Green Belt and Change Acceleration Process certification.
- 2. PAUL J. WICKER PAGE 2 720-556-9965 www.linkedin.com/in/paul-wicker-429a5622 paulwicker9@gmail.com CAREER HISTORY & SELECTED HIGHLIGHTS Sr. Healthcare Valuation Consultant, Health Capital Consultants, 2015-Present. Recruited to conduct valuations/appraisals in potential hospital/practice M&A transactions, and subject matter expertise in litigation support matters. Accomplishments include: Played a key role winning a legal dispute. HCC was working with a client, Emergency Physicians Limited (EPL), a hospital emergency room practice in WI, that believed the practice and its patients were being overcharged by a third-party billing service firm. Served as an expert witness in litigation that went to trial over the dispute. Provided detailed testimony demonstrating misapplication of the contractually agreed upon reimbursement formula that resulted in hundreds of thousands in excess charges. Contributed to a victorious judgment by the court in favor of EPL and the award of $500K in monetary damages. Sr. IT Transaction Manager, Catholic Health Initiatives, 2010-2015. Recruited to direct all IT functions related to mergers, acquisitions, divestitures, partnerships and other transactions, managing applications, tech services, data security, HR, networking and contracting teams. Negotiated Information Technology Services Agreements. Notable achievements Orchestrated an M&A transaction & profitable post-sale IT transition. Recruited by CHI to direct all IT-related facets of mergers, acquisitions and divestitures, asked to manage the sale of three large hospitals in the Northwest. Managed negotiations with the acquirer, Trinity Health, for IT Service Agreements (ITSAs) with CHI providing ongoing application, technical, network support and other services. Completed the transaction and post-sale IT/systems transition on schedule. Generated $2.5M in annual IT-based services revenue for CHI. Negotiated a $15.5M multiyear IT services agreement. CHI was looking to divest a large East Coast academic medical center. Assembled a team to plan and execute the IT aspects of the transaction and post-sale transition. Developed and negotiated an IT Services Agreement (ITSA) to provide ongoing support to the acquirer. Captured $5M+ in profitable annual revenue from the three-year deal. Completed the transaction and seamless transition on time. Managed sensitive corporate communications in an M&A deal. While CHI was planning the sale of St. Joseph’s Hospital to the University of Maryland Medical System, rumors began to circulate among CHI staff. Developed a proactive communications strategy. Serving as a single point of contact for stakeholders, squelched rumors, eliminated confusion about future operations and maintained morale. Avoided potentially damaging leaks that threatened violation of the mandated pre-closing quiet period and staff retention. Enabled the $100M+ transaction to close “without a hitch.” Sr. IT Project Manager, Wellstar Health System, 2010. Recruited for a one-year contract assignment to manage post-M&A IT integrations. Conducted needs analyses and develop strategic technology roadmaps. Served as an SME on infrastructure, networks, applications and other IT/IS matters. Accomplishments include: Directed seamless post-M&A integrations. Wellstar was engaged in a rapid growth initiative, acquiring numerous medical practices. Recruited to lead the transitions and startup of the new entities. Conducted comprehensive evaluations of IT and business processes at the acquired practices. Identified requirements and gaps. Specified
- 3. PAUL J. WICKER PAGE 3 720-556-9965 www.linkedin.com/in/paul-wicker-429a5622 paulwicker9@gmail.com applications, systems, connectivity solutions and systems integration vendors for the new practices. Completed nine integrations well within tight time and budget constraints. Kaiser Permanente Health Plan (Kaiser), 2001-2010. Steadily promoted, roles include: Sr. Project Manager, Kaiser Permanente Health Plan, 2008-2010. Promoted to direct national member administration projects. Developed business and compliance processes to meet CMS Medicare-Medicaid regulatory mandates. Contributions include: Cured costly compliance gaps, saving millions. Kaiser faced steep penalties for failing to meet CMS-mandated Medicare reporting requirements. Led a team that conducted thorough reviews of compliance, sales and membership operations. Identified deficiencies, recommending and implementing process, policy, systems and training improvements. Ensured 100% on-time compliance with all required secondary payer reporting. Generated a potential 41-fold return on the $120K cost of the improvements by avoiding upwards of $5M in fines. Reengineered billing/reimbursement systems, capturing $8M in revenue. Flaws in Kaiser’s systems resulted in millions failing to be paid by contracting hospitals for services by Kaiser providers. Working with application specialists, revamped software for capturing cost sharing plan details in billings. Streamlined processes for providers to generate accurate, complete and timely bills. Recouped millions in previously unbilled revenue from surgical and cardiology practices. Earlier roles at Kaiser include: Business Manager, 2007-2008. Promoted to develop and implement new billing and reimbursement solutions. Regional Project Manager, 2004-2006. Promoted to manage regulatory compliance, including implementation of new CMS requirements (Medicare Part D). Consultant, 2001-2004. Recruited to manage a wide variety of projects, including workflow analyses, physician recruitment processes, knowledge management systems and financial/ROI analyses. Earlier: Recruited and repeatedly promoted at Health Capital Consultants; roles include Sr. Manager, Manager and Associate. Began healthcare career as an intern during graduate school at Northern Arizona Healthcare. EDUCATION, TRAINING & CERTIFICATIONS Master of Health Administration from University of Missouri-Columbia. Bachelor of Science in Business Administration in Economics from Northern Arizona University. Six Sigma Green Belt. Change Acceleration Process certification.