Window system administrator
- 1. Name: Wasim Akram Email id: wasimemi666@gmail.com Highest Qualification: MCA Mobile: 8698198276 7709057042 OBJECTIVE To become a successful professional in the field of Information Technology. To associate myself with an organization where my skills and abilities can be utilized at its best and I can deliver my best effort for the development of the organization and myself PERSONAL SKILLS Good analytical skills and problem solving abilities and creativities. Hardworking, team player. Willingness to learn, quick learner. ACADEMIC CREDENTIALS Qualification Branch/Discipline University/ Board Year of Passing % Marks MCA Management Pune 2015 61 BCA Management Rajasthan University 2012 71 12th Arts State Board 2009 70.77 10th General State Board 2006 57.50 PROJECT Project title- Building of Clusters Suitable for Lab Experimentation in Educational Institutions with in built provision for Fail-Over Using Minimum Hardware Component. • Operating System- Window 7, Win server 2008. • VMware products: Vsphere, Vclient VMware Products: VMware vsphere VMware Vclient VMware workstation
- 2. PROFESSIONAL EXPERIENCE Organization: Wipro InfoTech, Pune. Designation: DesktopEngineer (DL1) Duration: 28th June 2015 to till date. (Franchisee – Pyramid solutions Pvt. Ltd. Noida) Skills: Handling client and customer escalations on phone Extensive knowledge in Microsoft Windows Platforms windows server 2008, windows server 2012 , Active Directory, DHCP,DNS,WSUS,Hyper-V, Provide technical support to dial-up clients on daily basis Proficient in handling escalated calls and providing level 1 Technical Support to end- users. Outlook configurations and support. • Well experienced in corporate desktop support environment. • Proficient with Microsoft Office Packages. • Provide day-to-day Assistance to systems' users • Ability to multi-task under pressure. • Excellent customer facing skills. Ability to explain clearly the technical procedures to customers. Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7 Tolerance, Problem solving Professional Skill: Setup desktop computers and peripherals and test network connections Communicate USbank team for syncada process for citrix issue. Resolving the issues over the telephone and by email. Recommended new updates and changes required by the clients Responsible for configure and test any new hardware and software . Analyze, Install, Modify, and Repair PC Software, Operating Systems. Responsible for Update all latest Patch Services. Installation and Configuration of SCCM on client machine. Configuration of Microsoft Outlook using Exchange server. Troubleshooting basic Operating system problems without formatting. Joining the Computers to Domain and Local System Administration. Maintenance and troubleshooting of DELL, HP, WIPRO systems. Installing and configuring of MacAfee Antivirus. Maintenance and troubleshooting of HP Printers. Remote support through remote desktop tool such as Lync,BOMGAR. Configuring and Troubleshooting of AVAYA and CISCO Phones. Resolving Application issues like Citrix, Vmware. Installation and configuration of Citrix and vmware. Provide technical support for VIP users. Provide technical support to more than 3000 Desktops & over 100 Laptops. Work as system admin in Syncada process for 1 month.
- 3. Training Certificate MCSA MCITP A+ N+ PROCESS SUPPORT Telstra British Telecom Levis Harman Syncada Bell aliant and Bell Canada Talent Transformation PERSONAL INFORMATION Date of Birth : 10th August, 1990 Gender : Male Marital Status : Unmarried Language known : English, Hindi Current Address : Busheri complex, near poona college,Pune-411001 Mobile No : 8698198276, 7709057042 DECLARATION I hereby declare that all furnished information made here are true and correct to the best of my knowledge and belief. Place: Pune Wasim Akram