Windows Remote Assistance Step-by-Step
- 1. WindowsRemote Assistance Step-by-StepbyChandlerMorgan Thisstep-by-stepwill give youwritteninstructionsaswell asvisual Step1: InWindows,Remote Assistance isbydefault enabledforconnections, but make sure to checkto avoidanyerrors lateron.On the desktop,clickthe start buttonand rightclick“This PC”. Step2: Withthe system menuopen,selectremote settingsonthe lefthand side of the menu.
- 2. Step3: Inthissystem propertiesmenu,inthe remote tab,youwill see two differentboxes.One for remote assistance,andone for remote desktop.The remote assistance box shouldbe checkedalready, but if itis not,go aheadand enable itnowandapply. Step4: Once those settings are verifiedandapplied, returnto the desktop and openthe start menuonce more.Type inthe searchbar “MSRA.EXE” which isthe executable forMicrosoft’s Remote Assistance.
- 3. Step5: WiththisWindows Remote Assistance window nowopen,youcan now eitherinvite someoneto connectto youor connect to someone else.First,we will gooverhowto invite someone tohelpyou. Select“Invite someone you trust to helpyou”. Step6: Once youhave selectedinvite,youhave several options.Youcan save the file,email the file, or use easyconnect.For this step-by-step,we will save thisinvitationasa file.
- 4. Step7: Once youhave selectedtosave the file,you will selectalocationtosave it.For thisstep-by-step,we will save ittoour desktopso we can findit easily. Step8: Once it issaved,the file will be savedwhere ever youselected.A windowwill alsopop upwithyour invitationpassword.Leave thiswindowopenandkeep the passwordhandy,as the personconnectingwill need it to accessyour computer. In orderfor the personto connect,theywill needthe file thatyousaved.Youcan transferthisusingemail,a flashdrive,orany othersort of file transferringmethod. Step9: Once the invitation file iscreated,itistime to accept the invitationand connectthroughthe computerthat isassisting. Openthe file thatwassent to you,and itwill prompt youfor a password.Have the personwhocreatedthe invitationtotell youthe password.
- 5. Step10: Once the password has beenentered,the computerthat isbeing connectedtowill be promptedtoallowyouto connectto see the desktop. Selectyes. Step11: Once the connectionisaccepted,the personhelpingyouwillhave a viewof your desktop.This may be as far as you are tryingto get,but the person helpingyoucannotcontrol your desktopyet.Toallow the helpertocontrol your desktopyouwill wantto selectrequestcontrol on the Remote Assistance clientof the personthatis helpingyou.
- 6. Step12: Afterrequesting control of the clients computer,they will be promptedforpermissionfor the helpertoshare control overthe desktop.Selectyes if you wishforthemto have control. Step13: Once the helper has gainedcontrol of the computer,the Remote Assistance clientwill letyou knowat the bottom that theyare sharingcontrol. Once theyhave control, theycan use the computer as if it were theirownand helpassistyouwithyour needs. Thishas beena step-by-steponhowtosuccessfullyuse WindowsRemote Assistance toconnectto anothercomputer.If all stepsare followedcorrectly,the clientshouldhave noproblemconnectingto you!