Work Overview Presentation
- 1. C. Sean Howard, GB IT Healthcare Professional This presentation will: Walk you through my work experience Review my qualifications Present feedback from internal customers
- 2. Staff Management Experience Total of 10 years of management experience 3 years managing IT helpdesk and field staff for software start up, Mirror Worlds. Responsible for creating the team and developing new policies and procedures. 5 years as the Clients Systems Manger at Quest Diagnostics Conducted interviews, staff development, training, reviews, and corrective action Managed a staff of 10 on a 24 X 5 Helpdesk. Six Sigma Green Belt, 2003 Bachelor’s of Business Administration with a major in Human Resource Management, 1997
- 3. In-Depth Understanding of Healthcare Industry 1 Year experience working for a medical insurance company, Oxford Health Plans. 1 year at Vital Works, Practice Management System doing support, training, and the EDI contact for physicians. 5 years at Quest Diagnostics, national clinical laboratory company. 2 years at CuraScript Specialty Pharmacy (an Express Scripts company). Worked with RHIO’s, IPA’s, hospitals, and physician groups on interfacing demographics and results.
- 4. Interface Experience Managed all demographic interfaces from client EMR’s into Quest Diagnostics web application. Daily interaction with technology vendors for Electronic Medical Records or Lab System companies for result interfaces. Thorough knowledge of HL7 specs and Vendor requirements.
- 5. Feedback from Coworkers Dan Carrols Quest Diagnostics – IT Director– Massachusetts Office Sean, I would like to take this opportunity to Thank You for hosting the Cambridge IT, Sales, and Six Sigma staff at your office in January 06. I was requested to visit your site by the regional VP. Your office’s Best Practices for Client Services and the training you provided my new Client Systems Manager, Jim Powers, as well as modeling your efforts in relationships and rules of engagement, you have established was a benefit to my team. We all found the meeting to be very beneficial as you are highly respected for your leadership efforts as you created a Regional Client Systems Forum which you lead. You also established a forum for all of the East IT Departments to network, establish, and adhere to “Best Practices. Sean is a leader in our region as is a subject matter expert in our products.
- 6. Feedback - Continued Jill O’Loughlin- Quest Diagnostics - Dispatch, Senior Sean has implemented a lot of positive changes in our group. He makes sure we have the tools we need to do our jobs effectively, always has an open door policy, excellent at sharing learning’s, and helps out when we get in a bind. Diane Amato – Quest Diagnostics - Master Black Belt Sean is very driven in his commitment to the business. His rigorous approach to Project Management ensures success. He is one of the most independent and highest performing Green Belts in the office. John Eichenshr –Quest Diagnostics – IT Director, Over the years it has been my experience that Sean is one of those people that you can always count on to know what's going on. I have had my team use him as a resource on numerous occasions and have always appreciated both his knowledge and willingness to help. Sean possess the rare gift of being able to be forceful and direct without being demeaning. I have always been respectful of Sean’s ability to look at all sides of a problem or issue and seek resolution as opposed to blame.
- 7. Feedback - Continued Joseph Wright – Quest Diagnostics - Installer, I have had several Managers in the past, but none with the such strong leadership as Sean. He is fair to all employees and at the same time flexible and sensitive to our needs. He has been very supportive of the group. Bob Warner – Quest Diagnostics - Sales Representative Sean posses a creative spirit and impressive knowledge of our IT Solutions. When team Selling, Sean has the ability to answer all questions posted and we have close many new business deals on the spot. He is great to work with. Michael Geci – Quest Diagnostics - Installer, I really enjoyed working for Sean. He hired me at my last job with Mirror Worlds, and then again at Quest. He is knowledgeable about the Quest technology solutions and has been a tremendous resource supporting me in demographic bridge and HL7 result implementations. He has good connections with Vendors and also with subject matter experts throughout the country.
- 8. Feedback - Continued Brian Herbst , Forecasting Sr Supervisor, Express Scripts (colleague) Sean is a extremely detailed oriented manager who improved productivity in every area he was in. I received all update and information in a timely manner and he was always on his game. Sean also helped his departments run in a more efficiently and was always on top of his teams and leaders to perform better than target. He is and will always be a great asset to any organization Elise Jones, Talent Acquisition Specialist, Express Scripts, Inc. (colleague) Sean works with a big picture perspective and always ensures alignment to company goals. Additionally his displays a high level of passion and leadership for his direct and indirect reports Gail Wilshaw, Sr. Nurse Manager, CuraScript, Inc. An Express Scripts Co. (colleague) I have worked with Sean for 2 years. He is a detail orientated person who is very focused on achieving results. Sean has a great personality which has made him a successful people leader. Sean would be a great asset to your team and I highly recommend him.”
- 9. Feedback - Continued Jessica Torres , Eligibility Manager, CuraScript, Inc. An Express Scripts Co. (colleague) I had the pleasure to have worked with Sean Howard at CuraScript Pharmacy. He is a detailed oriented leader who was always consistent, professional, and focused on achieving results. Sean has a keen ability to analyze a process and identify improvement opportunities. I feel that he would make a positive contribution to any company that chose to employ him. Alexis Baez , Account Manager, CuraScript, Inc (colleague) In the length of time that Sean managed the pharmacy operations area (front end) he immediately put in action the practices of Lean Six Sigma. His strong organizational skills along with his approach in providing opportunities of education not only to his supervisory team but also to this technicians and coordinator's demonstrated to provide a higher quality of work being produced. Sean has always seen good business opportunities when absent. Even though we worked in different business aspects of the organization, Sean's support was key in managing strategic signature contracted payers. Sean is an effective listener and is always seeking opportunities of building a stronger team and workforce while consistently exceeding productivity goals. Sean would be an asset to any organization that would present him with the opportunity to share his talents and skills. You may certainly call me if you need any additional references for Sean.
- 10. Feedback - Continued Carlos Nunez , Senior Project Mgr., Lean / Six Sigma, Express Scripts (colleague) In my role as a Lean / Six Sigma project manager I have often relied on Sean to provide the fundamental process knowledge that is so critical to driving improvements. Sean is reliable and has valuable skills and experience. I recommend Sean for positions where he can leverage his Operations management and Quality leadership experience. Ann Cuellar , Senior Manager, CuraScript Pharmacy (colleague) Over the past year, I have had the opportunity to work with Sean on many projects. I have always found Sean to be very detail oriented and has a natural ability to analyze statistics. Sean had a great relationship with is direct reports and peers.” Dawn Jackson, M.A. , Manager, Patient Access, CuraScript, Inc. An Express Scripts Co. (colleague) I had the pleasure of working with Sean at CuraScript. Sean excelled at working with cross functional groups and process improvement. Sean has an extremely professional, albeit personal style of communication with both peers and direct reports.
- 11. Feedback - Continued Elisabeth Sheridan , Specialty Quality Manager, CuraScript, Inc. An Express Scripts Co. (colleague) While working with Sean at CuraScript, he was a constant advocate for quality. When I took on the role of Quality Manager, Sean's team was not actively supported by my team. Recognizing the need for data to identify opportunities for improvement on his team, Sean took the initiative to lead the development of auditing tools for his team and engaged my team for additional support. While working with Sean on this project, he was passionate, dedicated and exhibited strong follow-up skills. I was impressed with his initiative and dedication to ensuring his team was provided with the required and necessary support mechanisms to drive continuous process and quality improvement. Alan Thompson , Business Solutions Architect, CuraScript (colleague) When IT professionals talk about collaboration with business, we all wish for the level of engagement that I experienced with Sean Howard. While under extreme pressure, Sean demonstrated coolness in obtaining his organizational goals. Sean and I consulted on many occasions as we sought to bring IT solutions to the operational challenges of increased productivity and improved patient experience. Sean was pragmatic in his approach and would consider all his business options (not limited to IT) when looking at solutions. Sean knows how to engage, influence, and motivate people. He is an asset to an organization and a pleasure to work with!