Workflow for-dialog flow-integration-with-uipath-and-telephony-gateway
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The document outlines an architecture for integrating Dialogflow with a UiPath bot and telephony gateway. A user enters text into a web chat window or via telephone which is sent to a Dialogflow agent. The agent maps the text to an intent which then calls a webhook to perform the required business logic by accessing a database. The webhook response is returned to the intent and then sent back to the user via the original chat window or telephony gateway.
Workflow for-dialog flow-integration-with-uipath-and-telephony-gateway
- 1. User type some TEXT (i.e. RESET PASSWORD) into the website Chat Window Bot monitoring non-stop queue(Request) for "New" Status whenever it gets , bot immediately process and mark the status "successful / failure" based on result extracted from database (i.e. SQL Server / Excel ) . Web Integration Google Cloud Orchestration (Fulfillment) Telephony Gateway UiPath Orchestrator Queue UiPath Bot Uipath Bot running on Alpha DEV Server UiPath Orchestrator Server ( on Cloud) DialogFlow fulfillment code is deployed here It works as Node JS server. WEBHOOK WebChat code Sends the TEXT to DialogFlow agent by calling the REST API User says some TEXT (i.e. RESET PASSWORD) by using the phone. Telephony code Sends the TEXT to DialogFlow agent by calling the REST API Intent Mapping Intent 1Intent 2 Intent 3 Intent 4 User TEXT mapped to intent 2 for example. Intent 2 calls webhook to perform the business logic Webhook performs busniness logic and sends the response back to the intend. Client Database User 1 1 2 2 3 4 5 4 6 7 89 9 10 Intent parses relevant information from webhook response and send it back to web chat windows / Telephony Gateway 10 Agent High level architecture for Dialogflow integration with UIPath Bot and Telephony Gateway 11 Response from indent-2 verbally tell to user 11