This document discusses the transformation of the United States Postal Service to remain competitive in a changing business environment. It outlines how the Postal Service has implemented new management ideas and leadership concepts to adapt to advances in technology and changing public attitudes. Specifically, it overhauled its agency through progressive management and effective leadership, which are complementary but distinct functions. Management involves formal authority and responsibility over resources, while leadership exercises influence through both formal and informal means. This transformation has enabled the Postal Service to successfully keep up with its competitors.